HP ENVY 34-inch Displays User Guide - Page 25
Support and troubleshooting, Solving common problems
![]() |
View all HP ENVY 34-inch Displays manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 25 highlights
3 Support and troubleshooting Solving common problems The following table lists possible problems, the possible cause of each problem, and the recommended solutions. Problem Possible Cause Solution Screen is blank or video is flashing. Power cord is disconnected. Power button is turned off. Connect the power cord. Press the Power button. NOTE: If pressing the Power button has no effect, press and hold the Power button for 10 seconds to disable the Power Button Lockout feature. Video cable is improperly connected. Connect the video cable properly. Refer to Connecting the cables on page 5 for more information. System is in sleep mode. Press any key on the keyboard or move the mouse to inactivate the screen blanking utility. Video card is incompatible. Open the OSD menu and select the Input Control menu. Set Auto-Switch Input to Off and manually select the input. Image appears blurred, indistinct, or too dark. Brightness is too low. Open the OSD menu and select Brightness to adjust the brightness scale as needed. Check Video Cable is displayed on the screen. Monitor video cable is disconnected. Connect the appropriate video signal cable between the computer and monitor. Be sure that the computer power is off while connecting the video cable. Input Signal Out of Range is displayed on the screen. Video resolution and/or refresh rate are set higher than what the monitor supports. Change the settings to a supported setting (see Preset display resolutions on page 24). The monitor is off but it did not seem to enter into a lowpower sleep mode. The monitor's power saving control is disabled. Open the OSD menu and select Power Control, select AutoSleep Mode, and then set auto-sleep to On. OSD Lockout is displayed. The monitor's OSD Lockout function Press and hold the Menu button on the side panel for 10 is enabled. seconds to disable the OSD Lockout function. Power Button Lockout is displayed. The monitor's Power Button Lockout Press and hold the Power button for 10 seconds to unlock the feature is enabled. Power button function. Speaker volume is low or off. Volume is turned down in the OSD. Open the OSD, select Audio Control. selectVolume, and then adjust the volume scale. Volume is muted. If the Mute speaker light is amber, the volume is muted. Press the Mute speaker button or the +/- (Plus/Minus) button. Headphones are plugged in. Unplug the headphones. The speakers are disabled when the headphones are plugged in. No audio source is selected. Open the OSD, select Audio Control, and select the audio source. No default PC playback device is selected. Open PC setting, select Sound, select Playback, and then set Envy34 as the Default Device. Solving common problems 19
![](/manual_guide/products/hewlettpackard-envy-34inch-displays-user-guide-b1c25fe/25.png)