Home » HP Manuals » Multifunction Devices » HP ENVY 5000 » Manual Viewer

HP ENVY 5000 User Guide - Page 60

Solve a problem, Jams and paper-feed issues, Clear a paper jam

Add to My Manuals
Save this manual to your list of manuals

Page 60 highlights

9 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● Get help from the printer control panel ● Get help from the HP Smart app ● Understand printer reports ● Solve problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings ● HP support Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues Use an HP online troubleshooting wizard. Instructions for clearing the jam in the printer and resolving issues with paper or the paper feed. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing paper jams Paper jams can occur in several locations inside the printer. CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible. 54 Chapter 9 Solve a problem ENWW

Section	Page
How do I?	7
Get started	8
Accessibility	8
HP EcoSolutions (HP and the Environment)	8
Manage power	9
Quiet Mode	9
Optimize Printing Supplies	10
Printer parts	11
Control panel and status lights	12
Overview of buttons and lights	12
Control panel display icons	13
Change printer settings	13
Paper basics	14
Recommended papers for printing	14
Order HP paper supplies	16
Tips for selecting and using paper	16
Load media	16
Load original	20
Update the printer	21
Open the HP printer software (Windows)	21
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device	22
Turn the printer off	22
Print	24
Print using the HP Smart app	24
Print documents using HP printer software	25
Print photos using HP printer software	26
Print on envelopes	27
Print on both sides (duplexing)	28
Print from apps on mobile devices	28
Print from apps on mobile devices	28
Access printer features and troubleshooting information from mobile devices	29
Print using the maximum dpi	29
Tips for successful printing	30
Copy and scan	33
Copy	33
Scan	33
Scan using the HP Smart app	34
Scan from a Windows 10 device	34
Scan from an Android or iOS device	35
Scan using HP printer software	35
Scan to a computer	36
Scan to email	37
Create a new scan shortcut (Windows)	37
Change scan settings (Windows)	37
Scan from the printer control panel	38
Scan using Webscan	38
Tips for copy and scan success	39
Web Services	40
What are Web Services?	40
Set up Web Services	40
Print with HP ePrint	41
Remove Web Services	42
Work with cartridges	43
Information on cartridges and the printhead	43
Check the estimated ink levels	43
Replace the cartridges	44
Order cartridges	46
Use single-cartridge mode	46
Store printing supplies	47
Cartridge warranty information	47
Network setup	48
Set up the printer for wireless communication	48
Before you begin	48
Set up the printer on your wireless network	49
Change the connection type	49
Test the wireless connection	50
Turn on or off the wireless capability of the printer	51
Change network settings	51
Use Wi-Fi Direct	52
Printer management tools	56
The HP Smart app	56
Toolbox (Windows)	56
HP Utility (OS X and macOS)	56
Embedded web server	57
About cookies	57
Open the embedded web server	57
Embedded web server cannot be opened	58
Solve a problem	60
Jams and paper-feed issues	60
Clear a paper jam	60
Read general instructions in the Help for clearing paper jams	60
Clear a print carriage jam	64
Read general instructions in the Help for clearing a print carriage jams	64
Learn how to avoid paper jams	64
Solve paper-feed problems	64
Ink cartridge issues	65
Printing issues	66
Fix problems with page not printing (unable to print)	66
Read general instructions in the Help for unable to print issues	67
Fix print quality issues	71
Read general instructions in the Help for resolving print quality issues	71
Copy issues	75
Scan issues	75
Network and connection issues	75
Fix wireless connection	75
Find network settings for wireless connection	76
Fix Wi-Fi Direct connection	76
Printer hardware issues	77
Get help from the printer control panel	77
Get help from the HP Smart app	77
Understand printer reports	78
Printer status report	78
Network configuration page	78
Print quality report	78
Wireless test report	79
Web access test report	79
Solve problems using Web Services	79
Maintain the printer	79
Clean the scanner glass	80
Clean the exterior	80
Restore original factory defaults and settings	81
HP support	81
Technical information	83
HP Company notices	83
Specifications	83
System requirements	84
Environmental specifications	84
Print specifications	84
Scan specifications	84
Copy specifications	84
Cartridge yield	84
Print resolution	84
Acoustic information	85
Regulatory notices	85
Regulatory model identification number	85
FCC statement	85
Notice to users in Korea	86
VCCI (Class B) compliance statement for users in Japan	86
Notice to users in Japan about the power cord	86
Noise emission statement for Germany	86
European Union Regulatory Notice	86
Products with wireless functionality	87
Visual display workplaces statement for Germany	87
Notice to users of the Canadian telephone network	87
Declaration of conformity	88
Declaration of conformity	89
Regulatory information for wireless products	90
Exposure to radio frequency radiation	91
Notice to users in Canada (5 GHz)	91
Notice to users in Brazil	91
Notice to users in Canada	91
Notice to users in Taiwan	92
Notice to users in Mexico	92
Notice to users in Japan	92
Notice to users in Korea	93
Notice to users in Serbia (5 GHz)	93
Notice to users in Taiwan (5 GHz)	93
Notice to users in Thailand (5 GHz)	93
Environmental product stewardship program	93
Eco-Tips	94
European Union Commission Regulation 1275/2008	94
Paper	94
Plastics	94
Safety data sheets	94
Recycling program	94
HP inkjet supplies recycling program	95
Power consumption	95
Disposal of waste equipment by users	95
Chemical substances	95
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	96
The Table of Hazardous Substances/Elements and their Content (China)	97
Restriction of hazardous substance (Ukraine)	97
Restriction of hazardous substance (India)	97
Restriction on hazardous substances statement (Turkey)	98
EPEAT	98
SEPA Ecolabel User Information (China)	98
China Energy Label for Printer, Fax and Copier	98
Battery disposal in Taiwan	99
European Union Battery Directive	99
Battery notice for Brazil	99
California Perchlorate Material Notice	99
Waste disposal for Brazil	99