HP ENVY 5540 User Guide

HP ENVY 5540 Manual

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  • HP ENVY 5540 | User Guide - Page 1
    HP ENVY 5540 All-in-One series
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    panel and status lights ...5 Paper basics ...7 Load media ...10 Load original ...14 Open the HP printer software (Windows) ...15 Sleep mode ...16 Auto-Off ...17 Quiet Mode ...18 Accessibility ...20 3 Print ...21 Print photos ...22 Print documents ...24 Print on both sides (duplexing) ...25 Print
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    up and using a networked printer 66 8 Solve a problem ...67 Jams and paper-feed issues ...68 Ink cartridge issues ...73 Printing issues ...75 Copy issues ...84 Scan issues ...85 Network and connection issues ...86 Printer hardware issues ...88 HP support ...90 Appendix A Technical information
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    jam or tray problem ...116 Out of paper ...117 Document failed to print ...118 Printer failure ...119 Door open ...120 Ink cartridge failure ...121 Counterfeit Cartridge Advisory ...122 Incompatible ink cartridges ...123 Paper too short ...124 Paper too long to auto-duplex ...125 Incompatible HP
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    vi ENWW
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    1 How do I? Learn how to use your HP ENVY 5540 series ● Get started on page 2 ● Print on page 21 ● Use Web Services on page 31 ● Copy and scan on page 41 ● Work with cartridges on page 48 ● Connect Your Printer on page 57 ● Technical information on page 92 ● Solve a problem on page 67 ENWW 1
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    2 Get started This section contains the following topics: ● Printer parts ● Control panel and status lights ● Paper basics ● Load media ● Load original ● Open the HP printer software (Windows) ● Sleep mode ● Auto-Off ● Quiet Mode ● Accessibility 2 Chapter 2 Get started ENWW
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    Front and top views of HP ENVY 5540 All-in-One series Feature 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Description Lid Lid-backing Scanner glass Printer model name Cartridge access door Paper path cover Cartridge access area Ink cartridges On button (also referred to as the Power button) Control panel
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    Back view Figure 2-2 Rear view of HP ENVY 5540 All-in-One series Feature 1 2 3 Description Power connection. Use only the power cord supplied by HP. Power light. The green light indicates the power cord is installed correctly. Rear USB port 4 Chapter 2 Get started ENWW
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    on the printer. Control panel display: Touch the screen to select menu options, or scroll through the menu items. Wireless light: Indicates the status of the printer wireless connection. ● Solid blue light indicates that wireless connection has been established and you can print. ● Slow blinking
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    : Opens the screen where you can select a destination for your scan. HP Printables : Provides a quick and easy way to access and print information from the web, such as coupons, coloring pages, puzzles, and more. Setup : Opens the Setup menu where you can change preferences and use tools to perform
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    The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with
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    Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos
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    using paper For the best results, observe the following guidelines. ● Load only one type of paper at a time into the paper or photo tray. ● When loading the tray, make sure the paper is loaded correctly. ● Do not overload the tray. ● To prevent jams, poor print quality, and other printing problems
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    size to continue. To load small-size paper The photo tray on HP ENVY 5540 All-in-One series only supports the 4 x 6 inches 10 x 15 cm photo paper. If you want to print on other supported photo paper, load it into the main paper tray. 1. Pull out the main paper tray and then the photo tray. If you
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    of paper into the paper tray with the short edge forward and the print side down. ● Slide the paper forward until it stops. ● Slide the paper-width guides inward until they stop at the edges of the paper. 3. Push the paper tray back in. 4. Change or retain the paper settings on the printer display
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    with the short edge forward and the print side down. ● Slide the paper forward until it stops. ● Slide the paper-width guides inward until they stop at the edges of the paper. 3. Push the paper tray back in. 4. Change or retain the paper settings on the printer display. To load envelopes 1. Pull out
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    2. Load envelopes ● Insert one or more envelopes in the center of the paper tray. The print side should face down. The flap should be on the left side and facing up. ● Slide a stack of envelopes inward until it stops. ● Slide the paper-width guides inward against the stack of envelopes until they
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    Load original To load original on the scanner glass 1. Lift the scanner lid. 2. Load the original print side down on the right front corner of the glass. 3. Close the scanner lid. 14 Chapter 2 Get started ENWW
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    Open the HP printer software (Windows) After installing the HP printer software, depending on your operating system, do one of the following: ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the
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    Sleep mode ● Power usage is reduced while in the Sleep mode. ● After initial setup of printer, the printer will enter the Sleep mode after five minutes of inactivity. ● The time to the Sleep mode can be changed from the control panel. To set the Sleep mode time 1. From the Home screen, touch (
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    printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer when a printer's wireless or Wi-Fi Direct capability is turned on or when a printer with fax,
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    Home screen, touch Setup . 2. Touch Preferences , and then touch Quiet Mode. 3. Touch On or Off next to Quiet Mode. To turn Quiet Mode on or off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 15. 2. Click
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    off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 15. 2. Open the EWS. For more information, see Open the embedded Web server on page 65. 2. Click the Settings tab. 3. In the Preferences section, select
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    with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated by
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    3 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. This section contains the following topics: ● Print photos ● Print documents ● Print
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    correct paper and set the paper size on the printer control panel to match. b. Select an Orientation. c. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings: ● Paper Type: The appropriate photo paper type ● Quality: Best or Maximum dpi ● Click the Color Options
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    ◦ Off: applies no changes to the image. ◦ Basic: automatically focuses the image; moderately adjusts image sharpness. 4. Select any other print settings you want, and then click Print. ENWW Print photos 23
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    the appropriate paper size from the Paper Size drop-down list. 5. Click OK to close the Properties dialog box. 6. Click Print or OK to begin printing. To print documents (OS X) 1. From the File menu in your software, choose Print. 2. Make sure your printer is selected. 3. Specify the page properties
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    control panel to match. 5. Click OK to print. NOTE: After one page of the document has been printed, wait for the printer to reload the paper automatically to print on the other side. You do not need to take any action. To print on both sides of the page (OS X) 1. From the File menu in your software
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    accessing the network, see Connect wirelessly to the printer without a router on page 60 for more information. If you are on the road, you can print a document by sending an email with the ePrint app to your ePrint enabled printer. See Print with HP ePrint on page 35 for more information. For
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    Mac OS X 10.7 or later. Use AirPrint to print wirelessly to the printer from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications: ● Mail ● Photos ● Safari ● Supported third-party applications, for example Evernote To use AirPrint
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    box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Click the Paper/Quality tab. 5. From the Media drop-down list, select the appropriate paper type and print quality. 6. Click the Advanced
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    click the icon with the printer's name. ◦ Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click HP ENVY 5540 series, and then click HP ENVY 5540 series. ● If you want to print a black and white document using black ink only, click the
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    Grayscale from the Color pop-up menu. Notes ● Original HP ink cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required
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    4 Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Use HP Printables ● Use the HP Connected website ● Remove Web Services ● Tips for using Web Services ENWW 31
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    Services? ePrint ● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software
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    the instructions on the information page to finish the setup. To set up Web Services using the HP printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 15. 2. In the window that appears, double-click Print & Scan and
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    . If you do not have the details, contact your network administrator or the person who set up the network. 6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. 34 Chapter 4 Use Web Services ENWW
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    you to print to your HP ePrint-enabled printer anywhere you can send an email. Just send your documents and photos to the email address assigned to your printer when you enable Web Services. No additional drivers or software are needed. ● Your printer needs to have a wireless network connection
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    , formatting, and text flow may differ from the original document. For documents that need to be printed with a higher quality (such as legal documents), we recommend that you print from the software application on your computer, where you will have more control over what your printout looks like
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    from the web, without using a computer, by setting up HP Printables, a free service from HP. You can print coloring pages, calendars, puzzles, recipes, maps, and more, depending on the apps available in your country/region. Go to the HP Connected website for more information and specific terms and
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    Use the HP Connected website Use HP's free HP Connected website to set up increased security for HP ePrint, and specify the email addresses that are allowed to send email to your printer. You can also get product updates, more apps, and other free services. Go to the HP Connected website for more
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    Remove Web Services To remove Web Services 1. From the printer control panel display, touch ( ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services. 3. Touch Yes. ENWW Remove Web Services 39
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    Tips for using Web Services Use the following tips to print apps and use HP ePrint. Tips for printing apps and using HP ePrint ● Learn how to share your photos online and order prints. Click here to go online for more information. ● Learn about apps for printing recipes, coupons, and other content
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    5 Copy and scan ● Copy documents ● Scan ● Tips for copy and scan success ENWW 41
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    touch to select 1:1. ● Touch (Settings) to specify paper size, paper type, quality, or other settings. ● Touch (Back) to return to the Copy screen. 3. Touch Black or Color to start the copy job. Make a 2-sided copy 1. Load the original print side down on the right front corner of the scanner glass
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    Follow these instructions if the feature has been disabled, and you wish to enable it again. 1. Open HP Utility. 2. Under Scan Settings, click Scan to Computer. 3. Ensure that Enable Scan to Computer is selected. To scan an original from the printer control panel 1. Load the original print side down
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    to review and modify settings for any scan. For more information, see Change scan settings (Windows) on page 45. If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen. To scan an original from HP printer software (OS X) 1. Open HP Scan. HP Scan is
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    scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load the original print side down on the right front corner of the scanner glass. 2. Open the embedded web server. For more information, see Open the embedded Web server on page 65. 3. Click the Scan
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    might want to regularly scan and save photos in PNG format, rather than JPEG. 1. Load the original print side down on the right front corner of the scanner glass. 2. Double-click the printer icon on the desktop or do one of the following to open the printer software: ● Windows 8.1: Click the down
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    so on, start scan from the printer software. ● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software. ● If you want to scan a document with several pages into one file instead of multiple files, start the scan with the printer software instead of
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    6 Work with cartridges ● Check the estimated ink levels ● Replace the cartridges ● Order ink supplies ● Use single-cartridge mode ● Cartridge warranty information ● Anonymous usage information storage ● Tips for working with cartridges 48 Chapter 6 Work with cartridges ENWW
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    Select the HP ENVY 5540 series from the list of devices at the left of the window. 3. Click Supplies Status. The estimated ink levels appear. 4. Click All Settings to return to the Information and Support pane. NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that
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    Replace the cartridges To replace the cartridges 1. Check that power is on. 2. Remove the old cartridge. a. Open the access door. b. Remove the cartridge from the slot. 3. Insert a new cartridge. a. Remove the cartridge from packaging. 50 Chapter 6 Work with cartridges ENWW
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    Remove plastic tape using the pull tab. c. Slide the new cartridge in the slot until it clicks. 4. Close the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge. ENWW Replace the cartridges 51
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    Information and Support pane. To order original HP supplies for the HP ENVY 5540 series, go to www.hp.com/buy/supplies . If prompted, choose your country/region, and then follow the prompts to find the right cartridges for your printer. NOTE: Ordering ink cartridges online is not supported in all
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    the HP ENVY 5540 series with only one ink cartridge. The singlecartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. During singlecartridge mode, the printer can copy documents, copy photos, and print jobs from the computer. NOTE: When the HP ENVY 5540 series
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    is applicable when the cartridge is used in its designated HP printing device. This warranty does not cover HP ink cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the cartridge is covered as long as the HP ink is not depleted and
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    about the usage of the printer, which might include the following: the number of pages printed using the cartridge, the page coverage, frequency of printing, and the printing modes used. This information helps HP design future printers to meet our customers' printing needs. The data collected from
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    help later, in cases of blurred or jagged lines. See Fix print quality issues on page 78 for more information. ● When the Estimated Ink Levels screen shows one or both cartridges in a low state, consider getting replacement cartridges to avoid possible printing delays. You do not need to replace the
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    Open the embedded Web server on page 65. This section contains the following topics: ● Set up the printer for wireless communication ● Connect wirelessly to the printer without a router ● Change network settings ● Advanced printer management tools (for networked printers) ● Tips for setting up and
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    you begin on page 58. 1. From the printer control panel, touch (Wireless). 2. Touch ( Settings ). 3. Touch Wireless Setup Wizard. 4. Follow the display instructions to complete the setup. Change the connection type After you have installed the HP printer software and connected the printer to your
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    Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder of your printer. 2. Click Printer Setup & Software. 3. Select Convert a USB connected printer to wireless. Follow the on-screen instructions. Learn more about how to change from a USB to
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    more information about using the EWS, see Open the embedded Web server on page 65. To print from a wireless-capable mobile device that supports Wi-Fi Direct Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can download this plugin from the Google
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    as DIRECT-**- HP ENVY-5540 (where ** are the unique characters to identify your printer), and then follow the on-screen instructions on the printer and your mobile device. 5. Enter the Wi-Fi Direct password when prompted. 6. Print your document. To print from a wireless-capable computer (Windows
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    3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**- HP ENVY-5540 (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). If Wi-Fi Direct is turned on with security, enter the password when prompted. 4. Add the
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    print the network configuration page 1. From the Home screen, touch (Wireless) and then touch (Settings). 2. Touch Print Report and then touch Network Configuration Page the printer IP address to a manual setting. 1. From the Home screen, touch (Wireless) and then touch (Settings). 2. Touch Wireless
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    Print & Scan . 3. Click Maintain Your Printer. HP Utility (OS X) HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and find website support information. NOTE: The features available in HP Utility vary depending on the selected printer. Ink level
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    switch it on. 3. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for example: DIRECT-**- HP ENVY-5540 (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 4. In a supported Web browser on your
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    start the Wireless Setup Wizard. ● To check the wireless connection on the printer, touch the (Wireless) on the control panel to open the Wireless Summary menu. If it shows Wireless Off or Not Connected, touch (Settings) and then touch Wireless Setup Wizard. Follow the on-screen instructions to set
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    8 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● HP support ENWW 67
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    below to clear the jam. Pulling out jammed paper from the front of the printer might cause the paper to tear and leave torn pieces inside the printer; this could result in more jams later. 1. Press the (Power button) to turn the printer off. 2. Open the ink cartridge access door. 3. Check the
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    . If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. c. Reinsert the paper path cover until it snaps into place. 4. If the problem is not resolved, check the print carriage area inside the printer. CAUTION: During the process, avoid touching the cable
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    . 7. Press the (Power button) again to turn the printer on. Clear a print carriage jam Resolve a print carriage jam Use an HP online troubleshooting wizard. If something is blocking the print carriage or it does not move easily, get step-by-step instructions. 70 Chapter 8 Solve a problem ENWW
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    on page 7. ● If the printer is about to run out of paper, allow the printer to run out of paper first, and then add paper. Do not load paper when the printer is printing. Solve paper-feed problems What kind of problem are you having? ● Paper is not picked up from a tray ENWW Jams and paper-feed
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    , pull out the input tray from the printer and reload the paper correctly, making sure that the paper guides are aligned correctly. ◦ Load paper into the printer only when it is not printing. ● Multiple pages are being picked up ◦ Make sure the paper-width guides are set to the correct markings in
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    has been removed from each ink cartridge, and then reinserting the ink cartridges. If this does not work, clean the cartridge contacts. If the problem is still not resolved, replace the ink cartridges. For information about replacing ink cartridges, see Replace the cartridges on page 50. To clean
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    if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to operate the HP ENVY 5540 series with only one cartridge. 74 Chapter 8 Solve
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    page not printing (unable to print) HP Print and Scan Doctor Troubleshoot problems with print jobs not printing The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer
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    or tap Start, and then click or tap OK. Windows 7 i. From the Windows Start menu, click Control Panel, System and Security, and then Administrative Tools. ii. Double-click Services. iii. Right-click the Print Spooler, and then click Properties. iv. On the General tab, next to Startup type, make sure
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    the print queue a. Depending upon your operating system, do one of the following: ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows
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    of the printer under the cartridge access door. 9. If the printer does not turn on by itself, press the On button to turn on the printer. 10. Try using the printer again. Fix print quality issues Step-by-step instructions for resolving most print quality issues Troubleshoot print quality issues
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    click HP, click the folder for the printer, and then select the icon with the printer's name. c. In the printer software, click Print & Scan , and then click Maintain Your Printer to access the Printer Toolbox. d. In Printer Toolbox, click Align Ink Cartridges on the Device Services tab. The printer
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    b. From the printer control panel display, touch Setup . c. Touch Align Printer, and then follow the on-screen instructions. 6. Print a diagnostics page if the cartridges are not low on ink. To print a diagnostics page from the printer software a. Load letter or A4 unused plain white paper into the
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    white paper into the paper tray. b. From the printer control panel, touch Setup . c. Touch Print Quality Report. 7. Clean the ink cartridges automatically, if the diagnostic page shows steaks or missing portions of the color and black boxes. To clean the cartridges from the printer software a. Load
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    the printer cartridges. To align print cartridges from the software a. Load Letter or A4 plain, white paper in the paper tray. b. Open HP Utility. NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk. c. Select the HP ENVY 5540 series
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    . 1. Load Letter or A4 unused plain white paper into the input tray. 2. From the printer control panel display, touch Setup . 3. Touch Clean Page Smears, and then follow the on-screen instructions. NOTE: You can also do the same from the HP printer software or embedded web server (EWS). To access
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    Troubleshoot copy problems Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success on page
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    HP Print and Scan Doctor Solve scan problems The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Use an HP online troubleshooting wizard. Get step-by-step instructions if you cannot create a scan or if your scans are low quality. NOTE: The HP Print
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    wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor Use an HP online troubleshooting wizard The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. ● Troubleshoot your wireless problem, whether your printer
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    one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Use an HP online troubleshooting wizard Convert a USB connection to wireless or Wi-Fi Direct. NOTE: The HP Print and Scan
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    have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails. ● If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a defective sensor. ● If cleaning the printhead does not solve the problem, contact HP support. Go
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    Resolve printer failure. ▲ Turn the printer off, then on. If that does not resolve the problem, contact HP. For more information about contacting HP support, see HP support on page 90. ENWW Printer hardware issues 89
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    HP support For the latest product updates and support information, visit the HP ENVY 5540 series support website at www.hp.com/support. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals
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    Additional warranty options Extended service plans are available for the HP ENVY 5540 series at additional costs. Go to www.hp.com/ support , select your country/region and language, then explore the extended warranty options available for your printer. ENWW HP support 91
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    The technical specifications and international regulatory information for the HP ENVY 5540 series are provided in this section. For additional specifications, see the printed documentation that came with the HP ENVY 5540 series. This section contains the following topics: ● Hewlett-Packard Company
  • HP ENVY 5540 | User Guide - Page 99
    under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP ENVY 5540 | User Guide - Page 100
    for the HP ENVY 5540 series are provided in this section. For more product specifications, see the Product Data Sheet at www.hp.com/support . ● System requirements ● Environmental specifications ● Print specifications ● Scan specifications ● Copy specifications ● Cartridge yield ● Print resolution
  • HP ENVY 5540 | User Guide - Page 101
    for more information on estimated cartridge yields. Print resolution For a list of supported print resolutions, visit the HP ENVY 5540 series support website at www.hp.com/ support. For information about printing using maximum dpi, see Print using the maximum dpi on page 28. Acoustic information If
  • HP ENVY 5540 | User Guide - Page 102
    Label for Printer, Fax and Copier Eco-Tips HP is committed to helping customers reduce their environmental footprint. Please visit the HP Environmental Programs and Initiatives website for more information on HP's environmental initiatives. www.hp.com/hpinfo/globalcitizenship/environment/ Paper use
  • HP ENVY 5540 | User Guide - Page 103
    can be obtained from the HP website at: www.hp.com/go/msds HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge
  • HP ENVY 5540 | User Guide - Page 104
    Battery disposal in Taiwan Battery notice for Brazil California Perchlorate Material Notice EPEAT 98 Appendix A Technical information ENWW
  • HP ENVY 5540 | User Guide - Page 105
    The Table of Hazardous Substances/Elements and their Content (China) Restriction of hazardous substance (Ukraine) Restriction of hazardous substance (India) ENWW Environmental product stewardship program 99
  • HP ENVY 5540 | User Guide - Page 106
    China Energy Label for Printer, Fax and Copier 100 Appendix A Technical information ENWW
  • HP ENVY 5540 | User Guide - Page 107
    assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOB-1511. This regulatory number should not be confused with the marketing name (HP ENVY 5540 All-in-One series, etc.) or product numbers (G0V47 - G0V56, etc.). ENWW Regulatory information 101
  • HP ENVY 5540 | User Guide - Page 108
    FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord 102 Appendix A Technical information ENWW
  • HP ENVY 5540 | User Guide - Page 109
    Noise emission statement for Germany GS Statement (Germany) ENWW Regulatory information 103
  • HP ENVY 5540 | User Guide - Page 110
    Declaration of conformity 104 Appendix A Technical information ENWW
  • HP ENVY 5540 | User Guide - Page 111
    Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/ environment/productdata/itecodesktop-pc.html. Regulatory information for wireless products This section contains the
  • HP ENVY 5540 | User Guide - Page 112
    ● Notice to users in Korea Exposure to radio frequency radiation Notice to users in Brazil 106 Appendix A Technical information ENWW
  • HP ENVY 5540 | User Guide - Page 113
    Notice to users in Canada Notice to users in Taiwan ENWW Regulatory information 107
  • HP ENVY 5540 | User Guide - Page 114
    Notice to users in Mexico Notice to users in Japan Notice to users in Korea 108 Appendix A Technical information ENWW
  • HP ENVY 5540 | User Guide - Page 115
    ● Paper jam or tray problem ● Out of paper ● Document failed to print ● Printer failure ● Door open ● Ink cartridge failure ● Counterfeit Cartridge Advisory ● Incompatible ink cartridges ● Paper too short ● Paper too long to auto-duplex ● Incompatible HP Instant Ink Cartridge ● Used HP Instant Ink
  • HP ENVY 5540 | User Guide - Page 116
    ink cartridges, see Replace the cartridges on page 50. For information about ordering ink cartridges, see Order ink supplies on page 52. NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the printer
  • HP ENVY 5540 | User Guide - Page 117
    ink cartridges, see Replace the cartridges on page 50. For information about ordering ink cartridges, see Order ink supplies on page 52. NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the printer
  • HP ENVY 5540 | User Guide - Page 118
    incompatible, or inserted into the wrong slot in the printer. NOTE: If the cartridge is identified in the message as incompatible, see Order ink supplies on page 52 for information about obtaining cartridges for the printer. To solve this problem, try the following solutions. Solutions are listed in
  • HP ENVY 5540 | User Guide - Page 119
    Check cartridge access door The cartridge access door should be closed for printing. Click here to go online for more information. ENWW Check cartridge access door 113
  • HP ENVY 5540 | User Guide - Page 120
    or type selected in the printer driver does not match the paper loaded in the printer. Make sure that the correct paper is loaded in the printer, and then print the document again. For more information, see Load media on page 10. NOTE: If the paper loaded in the printer is the correct size, change
  • HP ENVY 5540 | User Guide - Page 121
    Ink cartridge carriage stalled Something is blocking the ink cartridge carriage (the part of the printer that holds the ink cartridges). To clear the obstruction check the printer for jams. For more information, see Jams and paper-feed issues on page 68. ENWW Ink cartridge carriage stalled 115
  • HP ENVY 5540 | User Guide - Page 122
    Paper jam or tray problem Paper has become jammed in the printer. Before you try to clear the jam, check the following: ● Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or damaged. For more information, see Paper basics on page 7. ● Make sure that the
  • HP ENVY 5540 | User Guide - Page 123
    Out of paper The default tray is empty. Load more paper, and then touch OK . For more information, see Load media on page 10. ENWW Out of paper 117
  • HP ENVY 5540 | User Guide - Page 124
    Document failed to print The printer could not print the document because a problem occurred in the printing system. For information about solving printing problems, see Printer hardware issues on page 88. 118 Appendix B Errors (Windows) ENWW
  • HP ENVY 5540 | User Guide - Page 125
    and then plug in the power cord again. 3. Press (the Power button) to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support on page 90. ENWW Printer failure 119
  • HP ENVY 5540 | User Guide - Page 126
    open Before the printer can print documents, all doors and covers must be closed. TIP: When completely closed, most doors and covers snap into place. If the problem persists after you've securely closed all doors and covers, contact HP support. For more information, see HP support on page 90. 120
  • HP ENVY 5540 | User Guide - Page 127
    Ink cartridge failure The cartridges listed in the message are damaged or have failed. See Ink cartridge issues on page 73 or Replace the cartridges on page 50. ENWW Ink cartridge failure 121
  • HP ENVY 5540 | User Guide - Page 128
    Counterfeit Cartridge Advisory The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge was purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit . To continue using the cartridge, click Continue. 122 Appendix B Errors (Windows)
  • HP ENVY 5540 | User Guide - Page 129
    Incompatible ink cartridges The ink cartridge is not compatible with your printer. Solution: Remove this cartridge immediately and replace with a compatible ink cartridge. For information about how to install new cartridges, see Replace the cartridges on page 50. ENWW Incompatible ink cartridges
  • HP ENVY 5540 | User Guide - Page 130
    Paper too short The paper loaded is shorter than the minimum requirement. Paper that meets the printer requirements must be loaded. For more information, see Paper basics on page 7 and Load media on page 10. 124 Appendix B Errors (Windows) ENWW
  • HP ENVY 5540 | User Guide - Page 131
    to auto-duplex The paper loaded is longer than supported by the printer automatic duplexing. You can manually duplex it by selecting "manual duplex" or "print odd pages" and "print even pages" in your printer software (if supported). For more information, see Paper basics on page 7 and Load media on
  • HP ENVY 5540 | User Guide - Page 132
    Incompatible HP Instant Ink Cartridge This cartridge can only be used in a printer that is currently enrolled in HP Instant Ink. To order original HP supplies for the HP ENVY 5540 series, go to www.hp.com/buy/supplies . If prompted, choose your country/region, and then follow the prompts to find the
  • HP ENVY 5540 | User Guide - Page 133
    Instant Ink Cartridge The HP Instant Ink cartridge(s) listed on the printer control panel display can only be used in the HP Instant Ink printer that initially installed the cartridge. The cartridge must be replaced. For information about replacing ink cartridges, see Replace the cartridges on page
  • HP ENVY 5540 | User Guide - Page 134
    Please Connect Printer to HP Connected The printer must be connected to HP Connected, otherwise you will be unable to print soon without further warning. See the printer control panel for instructions on connecting. 128 Appendix B Errors (Windows) ENWW
  • HP ENVY 5540 | User Guide - Page 135
    Cannot Print The printer needs to be connected to HP Connected to update its Instant Ink status. You will be unable to print until the printer has been connected to update the Instant Ink status. See the printer control panel for instructions on connecting. ENWW Cannot Print 129
  • HP ENVY 5540 | User Guide - Page 136
    on the printer control panel can only be used in the printer that initially protected the cartridge using the HP Cartridge Protection feature. The ink cartridge must be replaced in this printer. For information about how to install a new ink cartridge, see Replace the cartridges on page 50. 130
  • HP ENVY 5540 | User Guide - Page 137
    3 P paper clear jams 68 HP, order 8 selecting 9 skewed pages 72 troubleshoot feeding 71 paper-feed problems, troubleshoot 71 power troubleshoot 88 power input, locating 4 print double-sided 25 specifications 94 troubleshoot 88 printer control panel locating 3 network settings 63 printer software
  • HP ENVY 5540 | User Guide - Page 138
    94 print specifications 94 scan specifications 94 system requirements 94 trays clear paper jams 68 locating 3 paper-width guides illustration 3 troubleshoot feeding 71 troubleshoot multiple pages are picked 72 paper not picked up from tray 71 paper-feed problems 71 power 88 print 88 skewed pages 72
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HP ENVY 5540 All-in-One series