HP ENVY 700-000z Quick Setup Guide (For Linux and Freedos Only) - Page 13
Troubleshooting
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5 Troubleshooting Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions. For more information or for additional troubleshooting options, see Getting information on page 1. Computer does not start Symptom Possible solution Error message: Hard disk drive error. Restart the computer. 1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Press and hold the Power button on the computer for 5 or more seconds to turn off the computer, and then press the Power button to restart the computer. 3. Contact Support, whether it was possible or not to start up Windows. Either the hard disk drive or the system board may need to be replaced. Computer will not turn on or start. Ensure that the cables connecting the computer to the external power source are plugged in properly. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is functioning, the green power supply light on the back of the computer should be on; if it is not, contact Support. If the display (monitor) is blank, the monitor might not be properly connected. Connect the monitor to the computer, plug it in, and turn it on. See Display (monitor - select models only) on page 8. Test the wall outlet by connecting a different electrical device to it. Error message: Invalid system disk or NonSystem disk or Disk error. When drive activity stops, remove the disc and press the spacebar on the keyboard. The computer should start up. ENWW Computer does not start 7