HP EVA4000 HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Product Softwar - Page 4

Upgrading HP P6000 Replication Solutions Manager (optional 33 Monitoring storage system stability 33 Preparing an HP P6000 Continuous Access environment for upgrading 34 Upgrading disk drive firmware in an HP P6000 Continuous Access environment 35 Saving storage system configuration information 36 Task checklist...37 3 Upgrading the Enterprise Virtual Array 39 Step 1. Checking the health of the Enterprise Virtual Array 39 Step 2. Configuring User-Initiated Service Mode (UISM 42 Step 3. Disabling storage system passwords 42 Clearing the password on the Operator Control Panel (OCP 43 Disabling password access in HP P6000 Command View 43 Step 4. Halting all host access to the storage system for an offline upgrade (optional 43 Step 5. Upgrading the controller software 44 Upgrading controller software 44 Step 6. Upgrading disk drive firmware 49 Upgrading firmware on all disks 50 Upgrading firmware on an individual disk 54 Step 7. Entering storage system passwords 54 Entering the password on the OCP 55 Enabling password access in HP P6000 Command View 55 Step 8. Resuming storage system operation 56 Task checklist...57 4 Troubleshooting 58 Downloading the controller software file 58 Bad image header (Status code 65 58 Invalid firmware image file (Status code 21006 59 EMU communication events following an XCS 6.200 upgrade 59 Symptom...59 Resolution...59 Multiple resynchronizations...60 Offline storage system...60 Selecting a storage system...61 Solving HP P6000 Command View problems 61 HP P6000 Command View with a management server 61 HP P6000 Command View errors 62 HTTP status 404, not found or status 503, no service 62 Symptom...62 No storage systems found 63 Symptom...63 Unknown storage system 63 Symptom...63 View is not set or view list is null 64 Symptom...64 Security credentials configuration 64 Access control...65 Upgrading the disk drive firmware 65 5 Support and other resources 66 Contacting HP...66 Subscription service...66 Documentation feedback...66 Related information...66 Documents...66 4 Contents