HP Elite 7000 Maintenance & Service Guide: HP Elite 7000 MT Series PCs - Page 113

Solving CD-ROM and DVD Problems, Table C-13

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Table C-12 Solving Memory Problems (continued) The computer emits one short beep then one long beep followed by a three second pause. Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. Table C-13 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been disabled Run the Computer Setup utility and ensure SATA1 in the Computer Setup utility. Controller is Enabled in the Advanced menu. Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not correct. 1. Run the Computer Setup utility and change the optical drive boot priority in Boot > Boot Device Priority > CDROM Group Boot Priority. 2. Run the Computer Setup utility and change boot group sequence in Boot > Boot Device Priority. Drive not found (identified). Cause Solution Cable could be loose. Check cable connections. The system may not have automatically recognized a newly installed device. See reconfiguration directions in the Solving Hardware Installation Problems on page 99 section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. The device is attached to a SATA port that has been disabled Run the Computer Setup utility and ensure SATA1 in Computer Setup. Controller is Enabled in the Advanced menu. CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Solving CD-ROM and DVD Problems 105

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The computer emits one short beep then one long beep followed by a three second pause.
Cause
Solution
Memory is installed incorrectly or is bad.
1.
Reseat DIMMs. Power on the system.
2.
Replace DIMMs one at a time to isolate the faulty module.
3.
Replace third-party memory with HP memory.
4.
Replace the system board.
Solving CD-ROM and DVD Problems
If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the
following table or to the documentation that came with the optional device.
Table C-13
Solving CD-ROM and DVD Problems
System will not boot from CD-ROM or DVD drive.
Cause
Solution
The device is attached to a SATA port that has been disabled
in the Computer Setup utility.
Run the Computer Setup utility and ensure
SATA1
Controller
is
Enabled
in the
Advanced
menu.
Non-bootable CD in drive.
Try a bootable CD in the drive.
Boot order not correct.
1.
Run the Computer Setup utility and change the optical
drive boot priority in
Boot
>
Boot Device Priority
>
CD-
ROM Group Boot Priority
.
2.
Run the Computer Setup utility and change boot group
sequence in
Boot
>
Boot Device Priority
.
Drive not found (identified).
Cause
Solution
Cable could be loose.
Check cable connections.
The system may not have automatically recognized a newly
installed device.
See reconfiguration directions in the
Solving Hardware
Installation Problems
on page
99
section. If the system still
does not recognize the new device, check to see if the device
is listed within Computer Setup. If it is listed, the probable
cause is a driver problem. If it is not listed, the probable cause
is a hardware problem.
The device is attached to a SATA port that has been disabled
in Computer Setup.
Run the Computer Setup utility and ensure
SATA1
Controller
is
Enabled
in the
Advanced
menu.
CD-ROM or DVD devices are not detected or driver is not loaded.
Cause
Solution
Drive is not connected properly or not properly configured.
See the documentation that came with the optional device.
Table C-12
Solving Memory Problems (continued)
Solving CD-ROM and DVD Problems
105