HP Elite 7500 Maintenance & Service Guide HP Elite 7300 & 7500 Microto
HP Elite 7500 Manual
View all HP Elite 7500 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP Elite 7500 manual content summary:
- HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 1
Maintenance & Service Guide HP Elite 7500 Microtower HP Elite 7300 Microtower HP Pro 3300 Microtower HP Pro 3305 Microtower HP Pro 3300 Small Form Factor - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 2
, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 4
iv About This Book - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 5
Standard Configuration ...1 Serviceability Features ...2 Microtower Components ...2 Small Form Factor Components ...3 2 Installing and Customizing the Software ...4 Installing the Operating System ...4 Downloading Microsoft Windows Updates 4 Installing or Upgrading Device Drivers (Windows systems - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 6
...43 Cleaning the Mouse ...43 Service Considerations ...43 Power Supply Fan ...43 Tools and Software Requirements 43 Screws ...44 Cables and Connectors ...44 Hard Drives ...44 Lithium Coin Cell Battery 45 7 Removal and Replacement Procedures Microtower (MT) Chassis 46 Preparation for Disassembly - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 7
an Optical Drive 71 Removing a Hard Drive 74 Front I/O and USB Panel Housing Assembly 81 Power Switch/LED Assembly ...84 System Fan ...86 Fan Sink Assembly ...88 Processor ...90 Power Supply ...95 System Board ...97 Battery ...99 8 Removal and Replacement Procedures Small Form Factor (SFF - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 8
Codes 159 Appendix D Troubleshooting Without Diagnostics 163 Safety and Comfort ...163 Before You Call for Technical Support 163 Helpful Hints ...164 Solving General Problems ...166 Solving Power Problems ...169 Solving Diskette Problems ...170 Solving Hard Drive Problems ...173 Solving Media - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 9
211 Backing Up Your Information 211 Performing a Recovery ...212 Using the Windows Recovery Tools 213 Using F11 ...213 Using a Windows Vista Operating System DVD (purchased separately) ....... 214 Appendix G Specifications ...215 MT Specifications ...215 SFF Specifications ...216 Index ...217 ix - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 10
x - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 11
1 Product Features Standard Configuration HP Pro 3300 MT HP Pro 3300 SFF HP Elite 7500/7300 MT NOTE: The drive configuration shown above may be different than your computer model. Standard Configuration 1 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 12
described in this guide. Microtower Components Table 1-1 Microtower Components 1 (2) external 5.25" drive bays for optional optical 6 (3) PCIe x1 slots, (1) PCIe x16 slot, (1) miniPCI drives slot (1) external 3.5" drive bay for optional media reader 2 Power Supply 7 USB Scroll Mouse - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 13
Front I/O includes: (2) USB 2.0 ports, dedicated 9 headphone output 5 HP 6-in-1 Media Card Reader Power Supply USB Scroll Mouse HP USB Standard Value Keyboard Monitor (sold separately) HP Pro 3300 supports 5.1 channel audio, HP Pro 3305 supports 7.1 channel audio Small Form Factor Components 3 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 14
: If the computer was shipped with Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system . Downloading Microsoft Windows Updates 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 15
system from http://www.hp.com/support. Select your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and press Enter. Accessing Disk Image (ISO) Files There are disk image files (ISO files) included on your PC that contain the - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 16
Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test (POST) messages. Post Messages Disabled suppresses most POST regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 through F12). ● Establish - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 17
drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). Windows, click Start > Shut Down > Restart. 2. Press either Esc or F10 while the "Press the ESC key for CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 18
: Support for specific Computer Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ● Installed memory size/speed, number of MAC address for embedded, enabled NIC (if applicable) ● System BIOS (includes family name and version) ● Chassis serial number ● - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 19
Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup-Storage Option Device Configuration Storage Options Description Lists all installed BIOS RAID/AHCI volume without the required device driver installed, the system will crash (blue - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 20
Specify the order in which legacy boot sources (such as a network interface card, internal hard drive, USB optical drive, or internal optical is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The computer then boots - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 21
Setup-Security NOTE: Support for specific Computer Setup options supports the DriveLock feature is attached to the system. See the Desktop Management Guide for more information. Power-On Password Allows you to set and enable a power-on password. The power-on password prompt appears after a power - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 22
on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) Default is enabled. System IDs Allows you to view: ● Product Name ● Serial number ● Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 23
disabled. Intel TXT (LT) Support (some models) (enable/disable) - Controls the underlying processor and chipset features needed to support a is a critical component of many security schemes. Erasing the security keys will prevent access to data protected by the Embedded Security Device. Choosing - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 24
Computer Setup-Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup-Power Option OS Power Management (some models) Hardware Power Management Thermal Description ● Runtime Power Management- Enable/Disable. Allows - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 25
Computer Setup-Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup-Advanced (for advanced users) Option Power-On Options BIOS Power-On Bus Options Device Options Heading Allows you to set: ● POST messages (enable/ - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 26
Watchdog Timer (enable/disable). Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated. BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 27
4 Illustrated parts catalog This chapter provides spare part information for all chassis. Microtower (MT) Chassis Spare Parts Computer Major Components Microtower (MT) Chassis Spare Parts 17 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 28
) Intel processors Intel Core i7 ● 3770K (3.5-GHz, 8-MB L3 cache, 77W) for use only on 7500 models ● 3770 (3.4-GHz, 8-MB L3 cache, 77W) for use only on 7500 models ● 2600S (2.8-GHz, 8-MB L3 cache, 65W) Intel Core i5 ● 3570K (3.4-GHz, 6-MB L3 cache, 77W) for use only on 7500 models ● 3570 (3.4-GHz - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 29
7500/7300 models Intel Core i3 ● 2130 (3.4 GHz, 3-MB L3 cache, 65W) for use in 3300 series models ● 2120 (3.3-GHz, 3-MB L3 cache, 65W) ● 2105 (3.1-GHz, 3-MB L3 cache, 65W) ● 2100 (3.1-GHz, 3-MB L3 cache, 65W) Intel Pentium Dual-Core ● G860 (3.0 GHz 632922-001 Microtower (MT) Chassis Spare Parts 19 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 30
Item Description ● X2 265, dual core, 1-MB cache, 3.3 GHz, C3 ● X2 260, dual core, 1-MB cache, 3.2 GHz, C3 ● X2 220, dual core, 1-MB cache, 2.8 GHz, C2 Sempron ● 145, single core, 1-MB cache, 2.9 GHz, C3 Spare part number 632921-001 628881-001 614513-001 611192-001 638005-001 20 Chapter 4 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 31
Cables Item (1) (2) Description Power switch/LED assembly SATA cable, 165 mm Misc Parts Spare part number 657105-001 657102-001 Microtower (MT) Chassis Spare Parts 21 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 32
Chassis fan Fan sink (includes replacement thermal material) For use in models with Intel processors For use in models with AMD processors Front I/O and USB assembly For use on 3300/3305 models For use on 7500/7300 models Fan duct (not illustrated) Card reader (not illustrated) 15-in-1 card - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 33
state drive (SSD) Optical drive Blu-ray BD-RW SuperMulti DL Drive with LightScribe for use in 7500/7300 models 16X SATA DVD±RW drive Bezel, optical drive Misc Boards Description ATI Radeon HD 7570 2-GB 657107-001 687579-001 687580-001 687226-001 634906-001 Microtower (MT) Chassis Spare Parts 23 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 34
DL Drive with LightScribe for use in 7300/7500 models AMD Athlon II X4 635 processor, dual core, 2-MB cache, 2.9 GHz, C3 AMD Phenom II X6 1035T processor, quad core, 2-MB L2 cache, 2.6 GHz, C3 AMD Phenom II X6 1055T processor, quad core, 2-MB L2 cache, 2.8 GHz, C3 1-TB hard drive, 7200-rpm, 3G 320 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 35
thermal material) System board for use in 7300 models with Intel processors (includes thermal material) Power supply, 300W Intel Core i5 2405S (2.5-GHz, 6-MB L3 cache, 65W) Fan sink for use in models with AMD processors (includes replacement thermal material) Microtower (MT) Chassis Spare Parts 25 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 36
models Front I/O and USB assembly for use on 3300/3305 models Intel Core i5 2310 processor (2.9-GHz, 6-MB L3 cache, 65W) for use in 7500/7300 models Front bezel for use on 7500/7300 models Front I/O and USB assembly for use on 7500/7300 models nVidia GeForce GT520 1-GB graphics adapter, full height - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 37
7500 models Intel Core i5 3570K processor (3.3 GHz, 6-MB L3 cache, 77W) for use only on 7500 models Intel Core i7 3770 processor (3.4 GHz, 8-MB L3 cache, 77W) for use only on 7500 models Intel Core i7 3770K processor (3.5 GHz, 8-MB L3 cache, 77W) for use only on 7500 models Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 38
Small Form Factor (SFF) Chassis Spare Parts Computer major components Item (1) (2) (3) (4) Description Access panel Front bezel Power supply 220W 270W System board (includes replacement thermal material) For use in models with 65W processors For use in models with 95W processors 28 Chapter 4 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 39
thermal material; not illustrated) Intel Core i7 processor: 2600S (2.8-GHz, 8-MB L3 cache, 65W) Intel Core i5 processors: 2500S (2.7-GHz, 6-MB L3 cache, 65W) 2500 (3.3 GHz, 6-MB L3 cache, 95W) 2405S (2.5-GHz, 6-MB L3 cache, 65W) 2400S (2.5-GHz, 6-MB L3 cache, 65W) 2400 (3.1 GHz, 6-MB L3 cache, 95W - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 40
Cables Item (1) (2) Description Power switch/LED assembly SATA cable, 370 mm Spare part number 656984-001 656833-001 30 Chapter 4 Illustrated parts catalog - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 41
) DVI to VGA adapter, HF, 29-pin (not illustrated) RTC battery (not illustrated) Mouse (optical, USB; not illustrated) Keyboard for use in Brazil Feet HP business digital headset Printer port kit Webcam, HD-2200 Spare part number 656834-001 657402-001 656983-001 657403-001 202997-001 657401-001 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 42
Item Description USB webcam Mouse, wireless Spare part number 609252-001 625685-001 32 Chapter 4 Illustrated parts catalog - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 43
Drives Description Hard drive 2-TB, 7200-rpm 1.5-TB, 7200-rpm 1-TB, 7200-rpm 750-GB, 7200-rpm 500-GB, 7200-rpm 320-GB, 7200-rpm Optical drive DVD-ROM drive 16X SATA DVD±RW drive Misc Boards Description nVidia GeForce GT530 2-GB graphics adapter nVidia GeForce GT520 1-GB graphics adapter nVidia - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 44
cache, 65W) System board for use in models with 65W processors (includes replacement thermal material) Power supply, 220W Intel Core i5 2405S processor (2.5-GHz, 6-MB L3 cache, 65W) SATA cable, 370 mm nVidia GeForce 405 PCIe x16 graphics card, 1 GB Access panel Chassis fan 34 Chapter 4 Illustrated - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 45
Intel Core i3 2130 processor (3.4 GHz, 3-MB L3 cache, 65W) Intel Core i5 2320 processor (3.0 GHz, 6-MB L3 cache, 95W) Intel Pentium Dual-Core G630 processor (2.7 GHz, 3-MB L3 cache, 65W) Intel Pentium Dual-Core G860 processor (3.0 GHz, 3-MB L3 cache, 65W) System board for use in Brazil Power supply - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 46
Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable Number of pins in power cable Maximum data cable - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 47
the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator on the hard drive or listed in the computer specification. Drive size calculations by drive manufacturers are bytes Operating System Windows 7 Windows 7 Maximum Size Partition Drive 32 GB 2 TB - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 48
service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power . Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 49
. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation. ● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 50
static-free work areas. ● Turn off power and input signals before inserting and removing connectors or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 51
apply. ● Keep liquids away from the computer and keyboard. ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Operating Guidelines 41 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 52
the keyboard body, follow the procedures described in Cleaning the Computer Case on page 42. When cleaning debris from under the keys, review all rules in General Cleaning Safety Precautions on page 42 before following these procedures: CAUTION: Use safety glasses equipped with side shields before - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 53
Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any fibers or dirt Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer. Power Supply Fan The power supply - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 54
T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamper- resistant bits (Smart Cover FailSafe Key, PN 166527-002) Screws The be caught or snagged by parts being removed or replaced. CAUTION: When servicing this computer, ensure that cables are placed in their proper location during the - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 55
power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions system or return them to HP, their authorized partners, or their agents. Service Considerations 45 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 56
Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: Turn off the computer before disconnecting any cables. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 57
Access Panel Description Access panel Spare part number 657104-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 46). 2. Using a flathead or Torx screwdriver, remove the screw on the back panel that secures the panel to the computer. Figure 7-1 Removing the access - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 58
access panel is facing up. Figure 7-2 Removing the access panel To replace the access panel, reverse the removal steps. 48 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 59
Front Bezel Description Front bezel for use on 3300/3305 models Front bezel for use on 7300/7500 models Spare part number 657109-001 657112-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 46). 2. Remove the access panel (Access Panel - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 60
5. Rotate the right side of the bezel off the chassis followed by the left side. Figure 7-4 Removing the Front Bezel NOTE: The appearance of the front bezel may vary. To reinstall the front bezel, reverse the removal procedure. 50 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 61
with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to: - 16 GB for HP Pro 3305 - 8 GB for HP Pro 3300, HP Elite 7300, and HP Elite 7500 HP Pro 3300, HP Elite 7300 Memory For proper system operation, the DDR3-SDRAM DIMMs must - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 62
supported HP Elite 7500 Memory For proper system operation, the DDR3-SDRAM DIMMs must be: ● industry-standard 240-pin ● unbuffered non-ECC PC3-12800 DDR3-1600 MHz-compliant ● 1.5 volt DDR3-SDRAM DIMMs The DDR3-SDRAM DIMMs must also: ● support supports: supported NOTE: - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 63
Populating DIMM Sockets Populate the DIMM sockets in the following order: - Model 3305: DIMM1, DIMM3, DIMM2, DIMM4 - Model 3300, 7300, 7500: DIMM1, DIMM2 Figure 7-5 DIMM Socket Locations (model 3300 shown) Table 7-1 DIMM Socket Locations Item Description Socket Color 1 XMM1 socket, Channel A - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 64
Channel A is not equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel 54 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 65
are installed. Removing Memory Modules CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 66
4. Open both latches of the memory module socket. Figure 7-7 Removing a DIMM 56 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 67
5. Remove the memory module from the socket. Figure 7-8 Removing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. A DIMM must occupy the DIMM1 socket. Always populate the blue sockets before the black sockets in each - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 68
only on 7500 models Spare part number 679219-001 679218-001 647449-001 638132-001 638405-001 659355-001 638406-001 638407-001 657108-001 632920-001 638408-001 638409-001 657399-001 657106-001 657107-001 687579-001 687580-001 687226-001 58 Chapter 7 Removal and Replacement Procedures Microtower (MT - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 69
The HP Pro 3300/3305 has three PCI Express x1 expansion slots, one PCI Express x16 expansion slot, and one MiniPCI expansion slot. The expansion slots accommodate - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 70
remove it from the chassis. Figure 7-10 Removing the slot cover screw Figure 7-11 Opening the slot cover lock 60 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 71
5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a. If you are installing an expansion card in a vacant socket, you must remove - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 72
x16 expansion card Figure 7-14 Removing a PCI Express x16 expansion card 6. Store the removed card in anti-static packaging. 62 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 73
7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 8. To install an expansion - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 74
needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if necessary. Refer to Computer Setup (F10) Utility on page 6 for instructions on using Computer Setup. 64 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 75
, or computer cover to push cables down into the chassis. Always position the cables to lay properly by themselves. When removing the power supply power cable from the P1 connector on the system board, always follow these steps: 1. Squeeze on the top of the retaining latch attached to the cable - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 76
supply, 24-pin Power supply, 4-pin Chassis fan Heat sink fan Speaker Power switch Front I/O audio Front_I/O Media card reader Front I/O USB Front I/O USB Primary hard drive Primary optical drive Second hard drive Second optical drive 66 Chapter 7 Removal and Replacement Procedures Microtower (MT - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 77
drive Blu-ray BD-RW SuperMulti DL Drive with LightScribe for use in 7300/7500 models Bezel, optical drive 3-TB, 5400-rpm SATA hard drive 2 TB, 001 636928-001 621420-001 661842-001 665961-001 661841-001 The computer supports up to five drives that may be installed in various configurations. This - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 78
devices installed in the computer, run Computer Setup. Refer to Computer Setup (F10) Utility on page 6 for more information. 68 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 79
cables for the SATA drives connect directly to the power supply. The primary hard drive connects to the power connector labeled P4. the primary optical drive connects to the power connector labeled P3. ● The system does not support Parallel ATA (PATA) optical drives or PATA hard drives. CAUTION - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 80
SATA1 SATA2 SATA2 SATA3 SATA3 SATA4 SATA4 Media Card Reader F_USB1 Color dark blue white light blue orange white 70 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 81
Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove an optical drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 46). 2. Remove the access panel (Access Panel on page 47). 3. - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 82
position. Figure 7-21 Pushing the optical drive 6. Push the optical drive slightly forward. Figure 7-22 Pushing the optical drive 72 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 83
cable and data cable from the rear of the optical drive. Figure 7-23 Disconnecting the power and data cables 8. Slide the drive out of the computer. Figure 7-24 Removing the drive To install an optical drive, reverse the removal procedures. When - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 84
. Also, if you are replacing the primary hard drive, make sure you have created a Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 46 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 85
3. Locate hard disk drive in the computer. Figure 7-26 Hard drive location Drives 75 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 86
latch at the side of the hard drive cage to release it. Figure 7-28 Releasing the hard drive cage 76 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 87
6. Lift the cage partially out of the computer. Figure 7-29 Lifting the hard drive cage 7. Disconnect the cables from the of the hard drive. Figure 7-30 Disconnecting the hard drive cables Drives 77 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 88
8. The cage may contain one or two hard disk drives. Each drive has two screws on each side of the cage. Remove the screws for the drive to remove from the cage. 78 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 89
9. Slide the hard drive out of the cage. Figure 7-31 Disconnecting the hard drive cables To install a hard drive, reverse the removal procedures. When installing a hard drive, align the screw holes on the hard disk drive with the screw holes on the cage. Figure 7-32 Disconnecting the hard drive - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 90
Figure 7-33 Disconnecting the hard drive cables 80 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 91
and USB Panel Housing Assembly Description Front I/O and USB assembly for use on 3300/3305 models Front I/O and USB assembly for use on 7500/7300 models Spare part number 657110-001 657113-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 46). 2. Remove the access - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 92
(2). Figure 7-35 Front I/O assembly removal 7. Rotate the top of the assembly outward (1), and then pull the assembly away from the chassis (2) while guiding the cables through the hole in the chassis. Figure 7-36 Removing the front I/O assembly To install the housing assembly, reverse the removal - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 93
Note that the red connector and the small white connector is not used. Figure 7-37 Unused cables Note that dual cables connect to some system board connectors as shown in the following image. Figure 7-38 Dual cable heads Front I/O and USB Panel Housing Assembly 83 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 94
Switch/LED Assembly Description Power switch/LED assembly Spare part number 657105-001 1. Prepare the computer for disassembly Remove the cable from the clips in the optical drive cage. Figure 7-39 Power switch cable routing 84 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 95
it from the chassis, lift the switch upward to disengage the tab at the bottom of the switch (2) from the chassis, and then pull the power switch away from the chassis while guiding the wires through the hole in the chassis. Figure 7-40 Removing the - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 96
, and then remove the fan from the chassis. Figure 7-41 Removing the fan NOTE: System board appearance may vary. 86 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 97
5. Disconnect the cable from the red/brown system board connector labeled SYS_FAN1 (1), pull the fan into the chassis until it clears the chassis lip, and then lift it out of the chassis (2). Figure 7-42 Removing the fan To install the fan, reverse the removal procedures. System Fan 87 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 98
Fan Sink Assembly Description Fan sink for use in models with Intel processors Fan sink for use in models with AMD processors Spare part number 657402-001 656985-001 7-43 Removing the fan sink (fan sink appearance may vary) 88 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 99
6. Lift the heat sink from the processor and set it on its side to keep from contaminating the work area with thermal grease. Figure 7-44 Removing the fan sink CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink to the - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 100
Intel Core i7 processors 3770 (3.4 GHz, 8-MB L3 cache, 77W) for use only on 7500 models 3770K (3.5 GHz, 8-MB L3 cache, 77W) for use only on 7500 models 2600S (2.7 GHz, 8-MB L3 cache, 65W) Intel Core i5 processors 3330 (3.0 GHz 90 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 101
, dual core, 2-MB cache, 3.2 GHz, C3 X4 645, dual core, 2-MB cache, 3.1 GHz, C3 X4 635, dual core, 2-MB cache, 2.9 GHz, C3 X3 455, dual core, 1.5-MB cache, 3.3 GHz, C3 X3 450, dual core, 1.5-MB cache, 3.2 GHz, C3 X2 270, dual core, 1-MB cache, 3.4 GHz, C3 X2 265, dual core, 1-MB cache, 3.3 GHz, C3 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 102
5. If you are removing an Intel processor, rotate the locking lever to its full open position (1), raise and rotate the processor to prevent damage to the processor's solder connections. Figure 7-45 Removing an Intel processor 92 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 103
processor's solder connections. Figure 7-46 Removing an AMD processor To install a new processor: 1. Place the processor in its socket. 2. If installing an Intel processor, close the retainer. 3. Secure the locking lever. If reusing the existing heat sink, go to step 4. If using a new heat sink, go - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 104
onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found on the Web at: http:\\h18000.www1.hp.com/support/files. 94 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 105
, be sure to set the red switch to the setting (230 V or 115 V) appropriate for the country in which the computer is used. Spare power supplies normally arrive set for 230 V. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 46). 2. Remove the access panel (Access Panel on - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 106
base (1). 7. Slide the power supply toward the front of the computer (2), then lift the power supply out of the computer (3). Figure 7-49 Removing the power supply To install the power supply, reverse the removal procedure. 96 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 107
models with Intel processors (includes thermal material) 656599-001 System board for use in models with Intel processors on 7500 models (includes an expansion cards (Expansion Cards on page 58). 6. Disconnect the power, and data cables from the back of all installed drives. 7. Disconnect all cables - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 108
After installing a new system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found at: http:\\h18000.www1.hp.com/support/files. 98 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 109
battery is only used when the computer is NOT connected to AC power. WARNING! This computer contains an internal lithium manganese dioxide battery. There of in fire or water. ❑ Replace the battery only with the HP/Compaq spare designated for this product. CAUTION: Before replacing the battery, it - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 110
edge down until the clamp snaps over the other edge of the battery. 6. Replace the computer access panel. 7. Plug in the computer and turn on power to the computer. 8. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to Computer Setup (F10) Utility - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 111
operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly See Routine "Standby," or "Suspend" modes. The power cord should always be disconnected before servicing a unit. 6. Disconnect the power cord from the electrical outlet and then - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 112
Access Panel Description Access panel Spare part number 656832-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. If the computer is on a stand, remove the computer from the stand. 3. Remove the Torx screw that secures the access panel to the computer. Figure - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 113
4. Slide the access panel toward the back of the computer, and then pull it away from the computer. Figure 8-2 Removing the access panel To install the access panel, reverse the removal procedure. Access Panel 103 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 114
Front Bezel Description Front bezel Spare part number 656835-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. Remove the access panel (Access Panel on page 102). 3. Lift up the three tabs on the top of the bezel. Figure 8-3 Removing the front bezel 4. - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 115
board can be populated with up to two DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 8 GB of memory: For proper system operation, the DDR3-SDRAM DIMMs must be: ● industry-standard 240 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 116
Populating DIMM Sockets There are two DIMM sockets on the system board, with one socket per channel. Populate the DIMM sockets in the following order: DIMM1, DIMM2 NOTE: System board appearance may vary. Figure 8-5 DIMM Socket Locations Table 8-1 DIMM Socket Locations Item Description Socket - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 117
the DIMMs are installed. Removing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 118
4. Rotate the optical drive to its upright position. Figure 8-6 Rotating the optical drive 5. Open both latches of the memory module socket (1), and remove the memory module from the socket (2). Figure 8-7 Removing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 119
6. To install a memory module, holding the module by the edges, completely slide it into the slot. Make sure the module is pressed completely into the socket, and then gently push down on the module until it snaps in place. Figure 8-8 Installing a DIMM NOTE: A memory module can be installed in only - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 120
HD6450 PCIe x16 graphics card, 512 MB Spare part number 659354-001 657400-001 656789-001 676356-001 659355-001 647451-001 647450-001 The HP Pro 3300 SFF has one PCIe x16 expansion slot, three PCIe x1 expansion slots, and one MiniPCI slot. Figure 8-9 Expansion Slot Locations (Model 3300 shown - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 121
Figure 8-10 Expansion Slot Locations (Brazil) NOTE: Board appearance and color may vary. NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 expansion slot. Table 8-3 Expansion Slots Item Description PCIe X16 PCI Express x16 expansion slot PCIe x1 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 122
4. Release the slot cover bracket by removing the screw that secures the bracket, and then lifting the bracket off the computer. Figure 8-11 Opening the expansion slot bracket 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 123
b. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 124
8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 125
, or computer cover to push cables down into the chassis. Always position the cables to lay properly by themselves. When removing the power supply power cable from the P1 connector on the system board, always follow these steps: 1. Squeeze on the top of the retaining latch attached to the cable - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 126
brown white white black yellow white white white white dark blue white light blue orange Description Power supply, 24-pin Power supply, 4-pin Chassis fan Heat sink fan Speaker Power switch Front I/O audio Front_I/O Media card reader Front I/O USB Front I/O USB Primary hard drive Primary optical - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 127
Drives Description 16X SATA DVD±RW drive DVD-ROM drive 2 TB, 7200 rpm SATA hard drive 1.5 TB, 7200 rpm SATA hard drive 1 TB, 7200 rpm SATA hard drive 750 GB, 7200 rpm SATA hard drive 500 GB, 7200 rpm SATA hard drive 320 GB, 7200 rpm SATA hard drive, 2.5-inch Drive Positions Figure 8-15 Drive - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 128
cables for the SATA drives connect directly to the power supply. The primary hard drive connects to the power connector labeled P4. the primary optical drive connects to the power connector labeled P3. ● The system does not support Parallel ATA (PATA) optical drives or PATA hard drives. CAUTION - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 129
5. If removing an optical drive, disconnect the cables from the rear of the drive. Figure 8-16 Removing the drive cables 6. Remove the Torx screw from the cage. Figure 8-17 Removing the optical drive screw 7. Return the drive to its normal position. Drives 119 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 130
old hard drive so that you can transfer the data to the new hard drive. The preinstalled 3.5-inch hard drive is located under the power supply. To remove and replace the hard drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. Remove the access panel (Access - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 131
5. On the front of the computer, pull and hold the hard drive release latch to unlock the hard drive. Figure 8-19 Pulling the hard drive release latch 6. With the release latch pulled out, lift the rear of the hard drive. Figure 8-20 Lifting the hard drive Drives 121 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 132
7. Disconnect the cables from the rear of the hard drive. Figure 8-21 Disconnecting the hard drive cables 8. Remove the hard drive from the computer. Figure 8-22 Removing the hard drive 122 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 133
9. Remove the four guide screws from the hard drive for use in the replacement hard drive. Figure 8-23 Removing the hard drive guide screws To replace the hard drive, reverse the removal procedures. Drives 123 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 134
switch is attached to the front of the chassis using tabs (no screws). Its cable routes through metal tabs in the chassis floor. The power switch cable connects to the front USB assembly cable. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. Remove the access - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 135
cable 6. From the outside, front of the computer, press the tab on the right side of the power switch (1) to disengage it from the chassis. 7. Rotate the power switch right to left (2), and then remove it from the computer (3) while routing the cable through the hole in the front of the chassis - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 136
Front USB Assembly Description Front I/O and card reader (6-in-1) Spare part number 656983-001 The front USB assembly is secured to the front of the chassis with one screw. Push the assembly into the chassis to remove it. 1. Prepare the computer for disassembly (Preparation for Disassembly on page - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 137
5. Remove the cables from the clip on the base pan of the computer. Figure 8-28 Removing the cables from the clip 6. From the front of the computer, remove the screw that secures the assembly to the front of the chassis. Figure 8-29 Removing the front USB assembly screw Front USB Assembly 127 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 138
7. Push the left side of the assembly down slightly (1), and then push the assembly into the computer (2). Figure 8-30 Disengaging the front USB assembly 8. Remove the assembly from the computer. To install the front USB assembly, reverse the removal procedure. 128 Chapter 8 Removal and Replacement - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 139
the Torx screw that secures the left side of the fan to the computer. 6. Cut the plastic tie (1) that secures the fan cable to the power supply power cables. 7. Remove the two screws (2) that secure the fan to the computer. The screw near the computer side is not shown in the following image - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 140
9. if you need to remove the fan from the metal case, remove the four screws that secure the fan to the case, and remove the fan from the case. Figure 8-32 Removing the fan from the metal case To install the fan, reverse the removal procedure. 130 Chapter 8 Removal and Replacement Procedures Small - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 141
Fan Sink Description Fan sink Spare part number 657402-001 The fan sink is secured atop the processor with four captive Torx screws. A fan cable connects to the system board. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. Remove the access panel (Access Panel - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 142
4. Disconnect the cable from the system board (1), lift the fan sink from atop the processor (2) and set it on its side to keep from contaminating the work area with thermal grease. Figure 8-34 Removing the fan sink When reinstalling the fan sink, make sure that its bottom has been cleaned with an - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 143
Description Intel Core i7 processors 2600S (2.7 GHz, 8-MB L3 cache, 65W) Intel Core i5 processors 2500S (2.7 GHz, 6-MB L3 cache, 65W) 2500 (3.3 GHz, 6-MB L3 cache, 95W) 2405S (2.5-GHz, 6-MB L3 cache, 65W) 2400S (2.5 GHz, 6-MB L3 cache, 65W) 2400 (3.1 GHz, 6-MB L3 cache, 95W) 2320 (3.0 GHz, 6-MB - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 144
and the bottom of the fan sink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply thermal grease to the top of the processor from the syringe supplied in the spares kit. 4. Apply the thermal grease provided in the - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 145
the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Power Supply Description Power supply, 220W Power supply, 270W Spare part number - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 146
the computer, and then rotate it and lift it out of the computer (2). Figure 8-37 Removing the power supply To install the power supply, reverse the removal procedure. CAUTION: When installing the power supply cables, make sure they are properly positioned so they are not cut by the drive cage and - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 147
fan from the chassis (Fan Assembly on page 129). 5. Rotate the drive cage to its upright position. 6. Rotate the power supply to its full upright position. 7. Disconnect all data and power cables from the system board. 8. Disconnect the balance of the cables from the system board. System Board 137 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 148
9. Remove the six screws that secure the system board to the chassis. Figure 8-38 Removing the system board screws 10. Slide the system board away from the rear of the computer to disengage the ports, and then lift the board up and out of the chassis. Figure 8-39 Removing the system board To install - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 149
BIOS. CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied power supply. Battery The battery that comes with your computer provides power the battery only with the HP/Compaq spare designated for this product - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 150
edge down until the clamp snaps over the other edge of the battery. 6. Replace the computer access panel. 7. Plug in the computer and turn on power to the computer. 8. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to Computer Setup (F10) Utility - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 151
A Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Ethernet BNC Connector and Icon Pin Signal 1 Data 2 Ground USB Connector and Icon Microphone Connector - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 152
Headphone Connector and Icon (1/8" miniphone) Line-in Audio Connector and Icon (1/8" miniphone) Line-out Audio Connector and Icon (1/8" miniphone) 4-Pin Power (for CPU) Connector and Icon Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_left Power_Right Ground Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 153
DDC Serial Data 13 Horizontal Sync 14 Vertical Sync 15 DDC Serial Clock Serial Interface, Powered and Non-Powered Connector and Icon Pin Signal 1 Carrier Detect (12V if powered) 2 Receive Data 3 Transmit Data 4 Data Terminal Ready 5 Signal Ground 6 Data Set Ready 7 Request to - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 154
DDC Data 8 No Connect 9 T.M.D.S. Data1- 10 T.M.D.S. Data1+ 11 T.M.D.S. Data1/3 Shield 12 T.M.D.S. Data3- Pin Signal 13 T.M.D.S. Data3+ 14 +5V Power 15 Ground (for +5V) 16 Hot Pug Detect 17 T.M.D.S. Data0- 18 T.M.D.S. Data0+ 19 T.M.D.S. Data0/5 Shield 20 T.M.D.S. Data5- 21 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 155
24-Pin Power Connector Pin Signal 1 +3.3V 2 +3.3V 3 GND 4 +5V 5 GND 6 +5V Pin Signal 7 GND 8 POK 9 +5 Vaux 10 +12V 11 +12V 12 +3.3V Pin Signal 13 +3.3V 14 -12V 15 GND 16 PSON 17 GND 18 GND Pin Signal 19 GND 20 open 21 +5V 22 +5V 23 +5V 24 GND 24-Pin Power 145 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 156
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin Signal 1 PRSNT1 6 JTAG3 2 +12V 7 JTAG4 3 +12V 8 JTAG5 4 GND 9 +3.3V 5 JTAG2 10 +3.3V 26 PERn(2) 31 GND 27 GND 32 RSVD 28 GND 33 RSVD 29 PERp3 34 GND 30 PERn3 35 PERp4 51 GND 56 PERp9 52 PERp8 57 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 157
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Pin Signal Pin Signal 1 +12V 6 SMDAT 2 +12V 7 GND 3 RSVD 8 +3.3 V 4 GND 9 JTAG1 5 SMCLK 10 3.3vAux 26 GND 31 PRSNT2# 27 PETp3 32 GND 28 PETn3 33 PETp4 29 GND 34 PETn4 30 RSVD 35 GND 51 PETn8 56 GND 52 GND 57 GND - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 158
feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage. The - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 159
Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country VDE 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 160
that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take , the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except F10, F11, or F12). The default - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 161
ROMs Recently added PCI expansion card contains an option ROM too large to download during POST. 162-System Options Not Set Configuration incorrect. RTC (real Panel. If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 162
can also be used). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or or Windows utilities. 2. Make sure the memory module(s) are installed properly. 3. If third-party memory has been added, test using HP-only - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 163
Ensure that none of the keys are depressed. 3. Replace . Reflash the system ROM with the latest BIOS image. 511-CPU, CPUA, or CPUB Power Supply fan not detected Power supply fan is not connected or may have malfunctioned. 1. Reseat power supply fan. 2. Reseat fan cable. 3. Replace power supply - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 164
motherboard. Reconnect or replace front USB harness. 921-Device in PCI Express slot failed to initialize There is an incompatibility/problem with 202.) 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. 1152-Serial Port B Address Conflict Detected Both external and - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 165
://www.hp.com/support.) 3. supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. 2200-PMM Allocation Error during MEBx Download Memory error during POST execution of the 1. Management Engine (ME) BIOS Extensions option ROM. 2. Reboot the computer. Unplug the power - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 166
execution of the 1. Management Engine (ME) BIOS Extensions option ROM. 2. Reboot the computer. Unplug the power cord, re-seat the memory modules, and ME. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 167
Provisioning failure writing to USB device used for USB key provisioning device will not allow BIOS to update provision file properly. 1. Try a different USB key device for provisioning. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 168
during MEBx execution Error occurred during MEBx execution which fails into "AMT" grouping. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 2233-HECI error during MEBx execution - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 169
Control panel message Description Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. Green Power LED flashes every two seconds. None Computer in Suspend to RAM mode (some models only) or normal Suspend mode. None required. Press any key or - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 170
authorized reseller or service provider. Red Power LED flashes three power supply. 4. Replace the system board. OR The USDT power supply adapter must be at 135W and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied USDT power supply - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 171
but LEDs continue until problem is solved. Invalid ROM based on bad checksum. 1. Reflash the system ROM with the latest BIOS image. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide for more information. 2. Replace the system board. Red Power LED flashes nine - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 172
option card. 3. Replace the system board. Red Power LED flashes 11 eleven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. The current processor does not support a feature previously enabled on this system - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 173
problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 6 for more information. ● Check the Power of the drivers loaded. When booting the operating system, use "Last Known Configuration." - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 174
technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 164 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 175
not restart, press the power button to start the computer. ● Reconfigure the computer after installing a non-plug and play expansion board or other option. See Solving Hardware Installation Problems on page 187 for instructions. ● Be sure that all the needed device drivers have been installed. For - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 176
standby mode, press the power button or press any key. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than to update the RTC date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 177
BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers). 2. Make sure the external speakers are properly connected and powered to Start > Run (Windows XP) or Start > All Programs > Accessories > Run (Windows Vista and 7) and Problems 167 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 178
sink/fan assembly. 4. Contact an authorized reseller or service provider. System does not power on and the LEDs on the front of the computer then: 1. Check that the voltage selector, located on the rear of the power supply on some models, is set to the appropriate voltage. Proper voltage setting depends - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 179
) not switched to correct line voltage (115V or 230V). Power supply will not turn on because of internal power supply fault. Contact an authorized service provider to replace the power supply. Computer powered off automatically and the Power LED flashes Red two times, once every second, followed - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 180
Problems on page 187 for instructions. Table D-3 Solving Diskette Problems Diskette drive light stays on. Cause Diskette is damaged. Diskette is incorrectly inserted. Drive cable is not properly connected. Solution In Microsoft Windows XP Reseat diskette drive data and power cable. Reseat the drive - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 181
Computer Setup and enable Legacy Diskette Write in Storage > Storage Options. A problem has occurred with a disk transaction. Cause The directory structure is bad, or there is a problem with a file. Solution In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 182
The computer should start up. Restart the computer by pressing the power button. Cannot Boot to Diskette. Cause Diskette is not bootable. Diskette boot has command. Run Computer Setup and disable Network Server Mode in Security > Password Options. 172 Appendix D Troubleshooting Without Diagnostics - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 183
Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power-On. The device is attached to a SATA port that has - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 184
and change the "Emulation Type" to "Hard Disk" in the device's details under Storage > Device Configuration. Hard drive is damaged. Observe if the front panel Power LED is blinking RED and if any beeps are heard. See Appendix A, POST Error Messages on page 150 to determine possible causes for the - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 185
turned to the "ON" position. Insert the key and turn the lock clockwise 90 degrees. The green LED on the front of the enclosure should be on. Power cable from the computer power supply to the enclosure frame is not properly connected. Check the power supply to make sure it is properly connected to - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 186
Problems Table D-5 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP or Microsoft Windows Vista. Cause Solution By default, Windows a computer with Windows. A write-protected , or is not supported. Ensure that the card - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 187
(Windows XP) or Computer (Windows Vista/Windows 7), Windows, the reader and the inserted cards are not recognized by the computer. Cause Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC Problems 177 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 188
Display Problems Blank screen Press any key or the latest BIOS image. power button to resume from standby mode motherboard or an add-in card. Try moving the monitor connection to a different connector on the back of the computer Monitor settings in the computer are not compatible with the 1. In Windows XP - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 189
at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause connected to the graphics card and the monitor. Solving Display Problems 179 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 190
drivers included in the upgrade kit. drivers with the monitor for instructions. Image is not supports. Solution Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new settings take effect. 180 Appendix D Troubleshooting - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 191
monitor is powered on. Manually synchronize the Clock and Clock Phase on- screen display functions. To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 192
Problems Sound cuts in and out. Cause Processor resources are being used by other open applications. Direct sound latency, common in many media player applications. Solution Shut down all open processor-intensive applications. In Windows XP . 182 Appendix D Troubleshooting Without Diagnostics - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 193
Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power Some graphics cards support audio over the - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 194
Some graphics cards support audio over the Problems If you encounter printer problems driver. Make the proper network connections to the printer. Run printer self-test. Printer will not turn on. Cause The cables may not be connected properly. Solution Reconnect all cables and check the power - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 195
the Windows XP Desktop, click Start > Shut Down. On the Windows Vista or Windows 7 Desktop power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Cursor will not move using the arrow keys on the keypad. Cause Solution The Num Lock key - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 196
Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the computer. Shut down the computer using the keyboard. 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key power button to resume from - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 197
Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. WARNING! When the computer is plugged into an AC power Solution 1. Review the documentation specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Solving Hardware Installation - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 198
replace bad option card. 3. Replace the system board. Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. 188 Appendix D Troubleshooting Without Diagnostics - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 199
Options > S5 Wake on LAN. To enable Wake-on-LAN in Windows XP: 1. Select Start > Control Panel. 2. Double-click Network Connections. 3. Double-click Local Area Connection. 4. Click Properties. 5. Click Configure. 6. Click the Power Management tab, then select the check box to Allow this device to - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 200
Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status. Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network service provider. 190 Appendix D Troubleshooting Without Diagnostics - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 201
is securely attached to the correct device. The network controller is defective. Contact an authorized service provider. New network card will not boot. Cause New network card may be defective or may not meet industry-standard specifications. Solution Install a working, industry-standard NIC, or - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 202
EEPROM. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 203
or is bad. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 204
Network Server Mode is enabled in Computer Setup. Run the Computer Setup utility and disable Network driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 205
CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected disc is dirty. Clean CD or DVD with a CD cleaning kit, available from most computer stores. Windows does not detect the CD-ROM or DVD-ROM drive. 1. Use Device Manager to remove or uninstall the - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 206
Table D-16 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after device was not properly seated before power-up. Ensure the device is fully inserted into the USB port before applying power to the system System will not - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 207
power, be sure one end is connected to the device and one end is connected to a live outlet. The correct device driver is not installed. 1. Install the correct driver Table D-18 Solving Internet Access Problems Unable to connect to the Internet. Cause Internet Service Provider (ISP) account is not - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 208
with the Web browser. This is useful for having the browser remember some specific information that the Web server can later retrieve.) Windows 7 1. Select Start > Control Panel. 2. Click Network and Internet. 3. Click Internet Options. 4. In the Browsing history section on the General - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 209
to download Web sites. Cause Modem is not set up properly. Solution Verify that the modem is connected and communicating properly. Windows "Success" response indicates the modem is connected and working properly. Windows XP 1. Select Start > Control Panel. 2. Double-click System. Problems 199 - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 210
. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 211
http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 212
This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on used in place of the power-on password as an override to log in to the computer. This is a useful feature for a network administrator. If you forget the - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 213
power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power See the Safety & Regulatory Information guide for more information. 3. Remove Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. 5. Remove - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 214
power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power See the Safety & Regulatory Information guide for more information. 3. Remove Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. 5. Remove - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 215
power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power & Regulatory Information guide for more information. Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support time. For instructions on Computer Setup, - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 216
power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power See the Safety & Regulatory Information guide for more information. 3. Remove Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. 5. Remove - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 217
can use the backup files to restore the contents of your computer. Windows Backup and Restore provides the following options: ● Creating a system repair : For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 218
Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image ( Windows settings. Refer to Help and Support for more information. 208 Appendix - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 219
also use Windows Startup Repair to fix problems that might prevent Windows from operating system, as well as the drivers, software, and utilities from the HP Support. 3. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press F8 before the Windows - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 220
the System Recovery discs that you can obtain from HP Support. 3. Press the Power button to turn on the computer. 4. As soon as you see the initial company logo screen appear, repeatedly press the F11 key on your keyboard until the Windows is Loading Files... message appears on the screen. 5. Under - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 221
the computer to a previous state ● Recovering information using recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. Backing Up - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 222
DVDs with double-layer (DL) support store more information than CDs, computer is connected to AC power before you start the backup process instructions to back up your entire computer (select models only) or your files. NOTE: Windows Windows Startup Repair to fix problems that might prevent Windows - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 223
screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. Windows Vista - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 224
system and programs using System Recovery discs that you can obtain from HP Support. For additional information, refer to the "Using a Windows Vista operating system DVD (purchased separately)" section in this guide. 3. Press the Power button to turn on the computer. 4. As soon as you see the - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 225
G Specifications MT Specifications Table G-1 Specifications Chassis Height Width Depth Approximate Weight Temperature Range Operating Nonoperating Relative Humidity (noncondensing) Operating Maximum Altitude (unpressurized) Operating Nonoperating Power Supply Energy Consumption Normal Operation - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 226
the service level is attained for one hour. SFF Specifications Table G-2 Specifications Chassis Height Width Depth Approximate Weight Temperature Range Operating Nonoperating Relative Humidity (noncondensing) Operating Maximum Altitude (unpressurized) Operating Nonoperating Power Supply Energy - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 227
damage 39 error codes 150, 159 messages 151 ethernet BNC pin assignments 141 expansion card SFF installation 110 SFF removal 110 expansion card sockets 111 expansion slot cover replacing 63 F F11 recovery 210, 213 fan MT spare part number 86 power supply 43 removal and replacement 86 SFF spare part - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 228
number 22, 26 front bezel, spare part number 18, 26 power supply, spare part number 18, 25 power switch/LED assembly, spare part number 26 SATA cable, spare part number 21 system board, spare part number 18, 25 N network problems 188 numeric error codes 151 O operating guidelines 41 optical drive - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 229
specific 149 power problems 169 power supply fan 43 operating voltage range 215, 216 removal and replacement 95 SFF removal and replacement 135 power supply, MT spare part number 18, 25 power supply, SFF spare part number 28, 34 power assignments 143 service considerations 43 serviceability features - HP Elite 7500 | Maintenance & Service Guide HP Elite 7300 & 7500 Microto - Page 230
part number 28, 34 small form factor components 3 software problems 200 servicing computer 43 spare part number tamper-resistent wrench 44 Torx T-15 screwdriver 43 specifications computer 215 memory 51, 105 static electricity 38 system board MT spare part number 97 removal and replacement 97 SATA
Maintenance & Service Guide
HP Elite 7500 Microtower
HP Elite 7300 Microtower
HP Pro 3300 Microtower
HP Pro 3305 Microtower
HP Pro 3300 Small Form Factor