HP EliteDesk 800 G2 Maintenance and Service Guide - Page 110

Solving Network Problems continued

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Table 6-2 Solving Network Problems (continued) Network driver does not detect network controller. Cause Incorrect network driver. Solution To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer's Web site. Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution No active network is detected. Check cabling and network equipment for proper connection. Network controller is not set up properly. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8.1, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8.1, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Network driver is not properly loaded. Reinstall network drivers. System cannot autosense the network. Disable auto-sensing capabilities and force the system into the correct operating mode. 100 Chapter 6 Troubleshooting without diagnostics

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Table 6-2
Solving Network Problems (continued)
Network driver does not detect network controller.
Cause
Solution
To access Device Manager in Windows 10, type
device
manager
in the taskbar search box, and then select
Device
Manager
from the list of applications.
Incorrect network driver.
Check the network controller documentation for the correct driver
or obtain the latest driver from the manufacturer’s Web site.
Network status link light never
flashes.
NOTE:
The network status light is supposed to
flash
when there is network activity.
Cause
Solution
No active network is detected.
Check cabling and network equipment for proper connection.
Network controller is not set up properly.
Check for the device status within Windows, such as Device
Manager for driver load and the Network Connections applet
within Windows for link status.
To access Device Manager in Windows 7, click
Start
, select
Control
Panel
, and then select
Device Manager
.
To access Device Manager in Windows 8.1, from the Start screen,
type
c
, select
Control Panel
from the list of applications, and then
select
Device Manager
.
To access Device Manager in Windows 10, type
device
manager
in the taskbar search box, and then select
Device
Manager
from the list of applications.
Network controller is disabled.
1.
Run Computer Setup and enable network controller.
2.
Enable the network controller in the operating system using
Device Manager.
To access Device Manager in Windows 7, click
Start
, select
Control Panel
, and then select
Device Manager
.
To access Device Manager in Windows 8.1, from the Start
screen, type
c
, select
Control Panel
from the list of
applications, and then select
Device Manager
.
To access Device Manager in Windows 10, type
device
manager
in the taskbar search box, and then select
Device
Manager
from the list of applications.
Network driver is not properly loaded.
Reinstall network drivers.
System cannot autosense the network.
Disable auto-sensing capabilities and force the system into the
correct operating mode.
100
Chapter 6
Troubleshooting without diagnostics