HP Envy 17-1006tx HP Notebook Hard Drives & Solid State Drives Identifying - Page 4

Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of Drive Failure Recommended Actions for End User to Take Document any error codes related to the drive failure that have occurred during POST or when attempting to access the drive Document the symptoms e.g. slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup of drive or at minimum back up any important data! Does Operating System recognize drive? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for replacement Is drive recognized by the Diagnostics? YES Does the drive fail the Diagnostic test? NO Extensive/Long Diagnostic Test will run YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for product model installed Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4