HP FP5315 Monitor Warranty and Support Guide - Page 7

insurance costs to return the defective unit to HP. Failure to return the defective unit may result in HP billing you for the replacement product. Customer Self Repair Warranty Service In countries/regions where it is available, your HP Limited Warranty may include a Customer Self Repair warranty service. If applicable, HP will determine in its sole discretion that Customer Self Repair is the appropriate method of warranty service. If so, HP will ship approved replacement parts directly to you to fulfill your HP Hardware Product warranty service. This will save considerable repair time. After you contact HP and the fault diagnosis identifies that the problem can be fixed using one of these parts, a replaceable part can be sent directly to you. Once the part arrives, replace the defective part pursuant to the provided instructions and documentation. If further assistance is required, call the HP Technical Support Center and a technician will assist you over the phone. In cases where the replacement part must be returned to HP, you must ship the defective part back to HP within a defined period of time, normally thirty (30) days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective product may result in HP billing you for the replacement. With a Customer Self Repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. If Customer Self Repair applies to you, please refer to your specific HP Hardware Product announcement. You can also obtain information on this warranty service on the HP Web site at: http://www.hp.com/support Contacting HP If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, you can receive support by doing the following: Locate your nearest HP Support location via the World Wide Web at: www.hp.com/support Contact your authorized HP dealer or Authorized Service Provider and be sure to have the following information available before you call HP: Product serial number, model name, and model number Detailed questions Customer Support Phone Numbers Canada 1-(800)-652-6672 (1-800-OK Compaq) or 1-(905)-206-4357 (local to Mississauga) US 1-(800)-652-6672 (1-800-OK Compaq) Filename: qb416112.doc Title: HP-Print2k.dot Template: HP-Monitor Warrany_HalfPage.dot Author: Kim Toy Last Saved By: billm Revision #: 15 Page: 7 of 20 Printed: 10/12/04 03:56 PM