HP H5550 hp iPAQ Pocket PC h5100 and 5500 Series - User's Guide - Page 155
ActiveSync, For more information on Microsoft ActiveSync, refer to, Using ActiveSync. - pocket pc problems
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Troubleshooting ActiveSync For more information on Microsoft ActiveSync, refer to Chapter 2, "Using ActiveSync." Problem Solution I cannot connect to my computer using the cable or the Universal Desktop Cradle. • Be sure you have installed Microsoft ActiveSync 3.7 or higher on your host computer before connecting your iPAQ Pocket PC to it. • Be sure your iPAQ Pocket PC is connected to the sync cable or inserted in the Universal Desktop Cradle, and that the sync cable or cradle is connected to your computer. • Be sure your iPAQ Pocket PC is securely seated in the synchronization cradle and is making contact with the cradle connector. • If you are using a serial cable, be sure it is plugged into the COM port on your host computer. • If you are using a USB cable, be sure you are running Microsoft Windows 98SE, Me, 2000, or XP and that you have installed Microsoft ActiveSync 3.7 or a later version on your computer. Also be sure you are connecting directly to a USB port on your computer and not through a USB hub. • Uninstall and reinstall ActiveSync. • If you are running personal firewall software, try disabling it. If you are then able to synchronize, contact the software vendor to information on configuring the required exclusions to eliminate this problem. User's Guide 11-5