HP IQ504 Warranty and Support Guide - Page 10

Support Information Don't Forget to Register! You can register your computer through the Help and Support Center. Click the Windows Vista start button™, Help and Support, and then click Contact Support. Where to Get Help Follow these steps when you need help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for help with hardware and software questions. Click the Windows Vista start button, and then click Help and Support. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to the User Guides for your computer. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. Click the Windows Vista start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 For help online, go to the HP Customer Care Center Web site at: http://www.hp.com/support 5 If you have not solved the problem, first, call your computer retailer, or second, call the HP Customer Care Center at: Australia: 1300 721 147 Hours: Mon.-Fri. 10 a.m.-9 p.m., Sat.-Sun. 10 a.m.-4 p.m. (local time) Hong Kong SAR: 2802 4098 Macau SAR: 0800-366 Hours: Mon.-Fri. 9 a.m.-6 p.m., Sat. 9 a.m.-1 p.m. India: 1-800-114772 (Toll Free) 0124 2346992 (Toll) 9350623861 (SMS Only) Hours: Monday to Saturday 9am-9pm Hours are subject to change without notice. Indonesia: (21) 350-3408 Hours: Mon.-Fri. 8 a.m.-5 p.m. Malaysia: 1800 88 8588 Hours: Mon.-Fri. 8:30 a.m.-9:30 p.m., Sat. 8:30 a.m.-12:30 p.m. New Zealand: 0 800 441 147 Hours: Mon.-Fri. 10 a.m.-9 p.m., Sat.-Sun. 10 a.m.-4 p.m. (local time) Pakistan: Call your retailer. Philippines: (2) 867-3551 Hours: Mon.-Fri. 8:30 a.m.-9:30 p.m., Sat. 8:30 a.m.-12:30 p.m. Singapore: 6272 5300 Hours: Mon.-Fri. 8:30 a.m.-9:30 p.m., Sat. 8:30 a.m.-12:30 p.m. Sri Lanka: Call your retailer. Thailand: (2) 353-9000 Hours: Mon.-Fri. 8:30 a.m.-9:30 p.m., Sat. 8:30 a.m.-12:30 p.m. Vietnam: Call your retailer. Hours are subject to change without notice. Where Are My User Guides? The User Guides are on your computer. Click the Windows Vista start button, All Programs, and then click User Guides. Documentation is also available at http://www.hp.com/support where you can search for the support page for your model. Software Support If you have questions about your software, call or visit your software vendor's Web site. The appropriate number or Web address is listed below. Some of these Web addresses may be listed in the Favorites list found in your Internet Explorer browser. Phone and e-mail support may not exist if no information is given. For software not listed, the HP Customer Care Center provides 30-day limited support. All software titles below may not be included with your computer. Adobe Reader http://www.pacific.adobe.com/support/main.html CyberLink http://www.cyberlink.com GameChannel by WildTangent (not available in India) [email protected] http://www.wildtangent.com Norton Internet Security by Symantec http://www.symantec.com/region/reg_ap/ servsupp.html 10