HP IQ524 Warranty and Support Guide - Page 13

Creating Recovery Discs Complete the procedure described in this section to create a set of recovery discs from the recovery image stored on your hard disk drive. This image contains the operating system and software program files that were originally installed on your computer at the factory. You can create only one set of recovery discs for your computer. Furthermore, the recovery discs you create can be used only with your computer. After creating the recovery discs, you can delete the recovery image if you want to make extra space available on your hard disk drive. NOTE: Do not delete the recovery image until you have made recovery discs. Choosing Recovery Discs To create recovery discs, your computer must have a DVD writer. • Use DVD+R, DVD-R, DVD+R DL, or DVD-R DL blank media to create your system recovery discs. • You cannot use DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, or CD discs to create recovery discs. Use high-quality discs to create your set of recovery discs. The verification standard for the recovery disc creation process is very high. You may see error messages such as Recording failure when writing disc or Error detected during disc verification. Your discs may be rejected if they are not defect-free. You will be prompted to insert a new blank disc to try again. It is normal that some of your discs may be rejected. The number of discs in the recovery disc set depends on your computer model (typically 1-3 DVD discs). The Recovery Disc Creator program tells you the specific number of blank discs needed to make the set. The following table gives an idea of how many discs you will need. Disk Drive DVD DVD No CD or DVD drive Disc Type DVD-R, DVD+R DVD+R Dual-Layer Number of Required Blank Discs 1-3 discs 1-2 discs Contact HP Support The process takes some time to verify that the information written on the disc is correct. You can quit the process at any time. The next time you run the program, it resumes where it left off. To create recovery discs: 1 Close all open programs. 2 Click the Windows Vista start button, All Programs, PC Help & Tools, and then click Recovery Disc Creation. 3 Follow the onscreen instructions. Label each disc as you make it (for example, Recovery 1, Recovery 2). 4 Store the Recovery discs in a safe place. System Recovery Options You should attempt system recovery in the following order: 1 Through the hard disk drive, from the Windows Vista Start menu. 2 Through the hard disk drive, by pressing the F11 key on the keyboard during system startup. 3 Through recovery discs that you create. 4 Through recovery discs purchased from HP Support. To purchase recovery discs, go to http://www.hp.com/support and visit the Software & Driver downloads page for your computer model. Starting system recovery from the hard disk drive Choose one of the following procedures to reinstall the software from the recovery image on your hard disk drive: • Starting system recovery from the Windows Vista Start menu • System recovery from system startup System recovery from the Windows Vista Start menu If the computer is working, and Windows Vista is responding, use these steps to perform a system recovery. NOTE: System Recovery deletes any data or programs that you created or installed after purchase. Therefore, ensure you have backed up to a removable disc any data that you want to keep. 1 Turn off the computer. 2 Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 3 Turn on the computer. 4 Click the Windows Vista start button, All Programs, PC Help & Tools, and then click Recovery Manager. 5 In the Recovery Manager Welcome window, click the Advanced options button. 6 Click Recover your computer to its original factory condition, and then click Next. 7 Click Next at the next screen that prompts you to do so. 13