HP Integrity rx1620 Site Preparation Guide - HP Integrity rx1620 - Page 8

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About This Document HP Encourages Your Comments The CD will autorun when you insert it into a Windows workstation, or, point your browser at the index.htm file located under the Start directory of the CD. All users, including UNIX/Linux, can access a complete manual set by viewing the directory manuals. The manuals are in Adobe Acrobat Reader (pdf) format. IMPORTANT The latest version of this document can be found online at http://docs.hp.com. HP Encourages Your Comments HP encourages your comments concerning this document. We are truly committed to providing documentation that meets your needs. Please send any comments by contacting us at http://docs.hp.com/assistance/index.html. Please include document title, manufacturing part number, and any comment, error found, or suggestion for improvement you have concerning this document. Where to Get Help For online access to technical support information, self-solve tools, online assistance, community forums of IT experts, broad multivendor knowledge base, and monitoring and diagnostic tools, go to http://www.hp.com/support. For the latest information on HP-UX patches, check the HP IT Resource Center at http://itrc.hp.com. Information to Collect Before You Contact Support Before you contact HP support, you should: Step 1. Check information on troubleshooting and attempt to solve the problem. See the hp Integrity rx1620 Operations Guide. • Note failure symptoms and error indications (LEDs and messages) by checking the SEL and FPL logs. • Try to determine precisely what did or did not happen. Step 2. Collect the following information: • The model number of your server (for example, rx1620). • The product number of your server. This can be found on the identification label, which is found at the front of the unit (typically A6837B A6838B, and so on). • The serial number of your server. This can be found on the identification label. Step 3. Become familiar with your system configuration: • Are you using the LAN, RS232, or web interface to monitor the server? 8 Chapter 1

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Chapter 1
About This Document
HP Encourages Your Comments
8
The CD will autorun when you insert it into a Windows workstation, or, point your browser at the index.htm
file located under the
Start
directory of the CD. All users, including UNIX/Linux, can access a complete
manual set by viewing the directory
manuals
. The manuals are in Adobe Acrobat Reader (pdf) format.
IMPORTANT
The latest version of this document can be found online at
.
HP Encourages Your Comments
HP encourages your comments concerning this document. We are truly committed to providing
documentation that meets your needs.
Please send any comments by contacting us at
.
Please include document title, manufacturing part number, and any comment, error found, or suggestion for
improvement you have concerning this document.
Where to Get Help
For online access to technical support information, self-solve tools, online assistance, community forums of IT
experts, broad multivendor knowledge base, and monitoring and diagnostic tools, go to
.
For the latest information on HP-UX patches, check the HP IT Resource Center at
.
Information to Collect Before You Contact Support
Before you contact HP support, you should:
Step 1.
Check information on troubleshooting and attempt to solve the problem. See the
hp Integrity
rx1620 Operations Guide
.
•
Note failure symptoms and error indications (LEDs and messages) by checking the SEL and
FPL logs.
•
Try to determine precisely what did or did not happen.
Step 2.
Collect the following information:
•
The model number of your server (for example, rx1620).
•
The product number of your server. This can be found on the identification label, which is found
at the front of the unit (typically A6837B A6838B, and so on).
•
The serial number of your server. This can be found on the identification label.
Step 3.
Become familiar with your system configuration:
•
Are you using the LAN, RS232, or web interface to monitor the server?