HP Integrity rx5670 BCS Global Limited Warranty and Technical Support, Fourth - Page 13
Service Delivery Method, Maintenance Tasks
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Table 1-1 BCS Servers - Hardware Product Warranty Offering (continued) Product rx1600, rx1620, rx2600, rx2620 rx2660, rx3600, rx6600 rx4640, rx5670 rx7620, rx7640 rx8620, rx8640 Trusted Compliance Solution for Energy, Compliance Log Warehouse Warranty Period 1 year Remote Customer Performed Monitoring and Maintenance Tasks3 Support2 Include Service Delivery Method Availability4 and Response Time Notes and Exceptions Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response 3 years Remote monitoring & email notification of errors & events CSR6: Available on some parts and mandatory on some. Go to www.hp.com/ go/csrparts for component CSR details. Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response Firmware upgrade and pre-upgrade tasks 3 year Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response 1 year Remote monitoring and email notification of errors and events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service Normal Business Hours Next Business Day 1 year Remote monitoring and email notification of errors and events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service Same business 4-hour response 1 year Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade and pre-upgrade tasks Onsite Warranty Service Same business 4-hours Limited warranty period 13