HP Jet Fusion 300 SmartStream 3D Command Center 3.2 installation and troublesh - Page 34

Command Center Server appears in the list, but it's disconnected

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Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Command Center Server appears in the list, but it's disconnected Symptom: When the Command Center Client starts, the "Network connectivity" screen appears and there's a Command Center Server listed, but there's a "disconnected" message. This means that the Command Center Client can "see" the Command Center Server, but that they are not connected. Solution: Click the small server icon on the right to connect them. Command Center Client is not able to connect to the Command Center Server backend Symptom: The Command Center Client starts but the "Network connectivity" > "Server" tab does not show any Servers, and adding an IP and port for a well-known Server backend does not work. Solution: In this situation you just need to change the priority of the network adapters and assign the highest one to the desired one, considering that the Command Center Client has to be in a network that can be resolved to match the network where the Command Center Server is located. Depending on the operating system used, you must follow different instructions: • For Windows 10, follow this help page: https://www.thewindowsinsider.org/change-network-adapter-priorities-in-windows-10 • For Windows 7 or 8, follow these instructions: https://support.microsoft.com/en-us/help/2526067 Configuring proxy settings in Windows 7 Symptom: You try to configure a new proxy or update the configuration of your current proxy settings (in Windows 7), but the Command Center doesn't work properly because it cannot connect to the Internet. Solution: On Windows 7 machines, when you configure a proxy setting for the first time, you must reboot the operating system. The same action should be taken if you update your current proxy settings. Device is not able to upload data to the HP Cloud Symptom: The following alert is displayed: Solution: This message means that there is an error uploading device data to the HP Cloud and Command Center is not able to fix the issue by itself. In this case, remove the device and re-add it again to fix the problem. 34

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Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide
34
Command Center Server appears in the list, but it’s disconnected
Symptom:
When the Command Center Client starts, the “Network connectivity” screen appears and there’s a Command
Center Server listed, but there’s a “disconnected” message. This means that the Command Center Client can “see” the
Command Center Server, but that they are not connected.
Solution:
Click the small server icon on the right to connect them.
Command Center Client is not able to connect to the Command Center Server backend
Symptom:
The Command Center Client starts but the “Network connectivity” > “Server” tab does not show any Servers,
and adding an IP and port for a well-known Server backend does not work.
Solution:
In this situation you just need to change the priority of the network adapters and assign the highest one to the
desired one, considering that the Command Center Client has to be in a network that can be resolved to match the
network where the Command Center Server is located.
Depending on the operating system used, you must follow different instructions:
•
For Windows 10, follow this help page:
•
For Windows 7 or 8, follow these instructions:
Configuring proxy settings in Windows 7
Symptom
: You try to configure a new proxy or update the configuration of your current proxy settings (in Windows 7), but
the Command Center doesn’t work properly because it cannot connect to the Internet.
Solution
: On Windows 7 machines, when you configure a proxy setting for the first time, you must reboot the operating
system. The same action should be taken if you update your current proxy settings.
Device is not able to upload data to the HP Cloud
Symptom
: The following alert is displayed:
Solution
: This message means that there is an error uploading device data to the HP Cloud and Command Center is not
able to fix the issue by itself. In this case, remove the device and re-add it again to fix the problem.