HP KA460UT ProtectTools - Windows Vista and Windows XP - Page 76
Restore under Backup, been detected.
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Short description Details Solution no open files and is not accessed by another process. The user must reboot the system in order to delete the PSD and it is not loaded after reboot. An internal error is detected when the user is restoring from the Automatic Backup Archive. In Embedded Security, if the user clicks the Restore under Backup option to restore from the automatic backup Archive and then selects SPSystemBackup.xml, the Restore Wizard fails and the following error message is displayed: The selected Backup Archive does not match the restore reason. Please select another archive and continue. If the user selects SpSystemBackup.xml when the SpBackupArchive.xml is required, the Embedded Security Wizard fails and displays the following message: An internal Embedded Security error has been detected. The user must select the correct XML file to match the required reason. The processes are working as designed and function properly; however, the internal Embedded Security error message is not clear and should state a more appropriate message. HP is working to enhance this in future products. The security system exhibits a restore error with multiple users. During the restore process, if the administrator selects users to restore, the users not selected are not able to restore the keys when trying to restore at a later time. A decryption process failed error message is displayed. The non-selected users can be restored by resetting the TPM, running the restore process, and selecting all users before the next default daily backup runs. If the automated backup runs, it overwrites the non-restored users and their data is lost. If a new system backup is stored, the previous unselected users cannot be restored. Also, the user must restore the entire system backup. An Archive Backup can be restored individually. Resetting System ROM to default hides the TPM. Resetting the system ROM to default hides the TPM to Windows. This does not allow the security software to operate properly and makes TPM-encrypted data inaccessible. Unhide the TPM in BIOS: Open the Computer Setup (f10) Utility, navigate to Security > Device security, and then modify the field from Hidden to Available. 70 Chapter 8 Troubleshooting ENWW