HP KY617AA HP DreamScreen Wireless Connected Screen - Warranty - Page 3

HP strongly encourages you to accept the use of, or to employ available support technologies provided by HP. If you choose not to employ available remote support capabilities, you may incur additional costs due to increased support resource requirements. Listed below are the types of warranty support service that may be applicable to the HP Hardware Product you have purchased. Unit Replacement Warranty Service Your HP Limited Warranty includes a unit replacement warranty service. Under the terms of the unit replacement warranty service, HP will ship to you, at HP's expense, packaging to use to pack your unit to ship to HP; you are responsible for freight costs and insurance for shipping the unit to HP. You can arrange with HP for the inbound shipping and associated costs (to obtain more information call 1-800-HP-invent for detailed costs and instructions), or you may opt to select your own courier and pay shipping costs. If you select your own courier, you are also responsible for insuring any unit shipped to the service location and you assume risk of loss or damage during shipping. HP will ship a replacement product directly to you. HP will incur all shipping and insurance costs to ship the replacement unit to you. Customer Self-Repair Warranty Service In countries/regions where it is available, your HP Limited Warranty may include a Customer Self-Repair warranty service. If applicable, HP will determine in its sole discretion that customer self-repair is the appropriate method of warranty service. If so, HP will ship approved replacement parts directly to you to fulfill your HP Hardware Product warranty service. After you contact HP and the fault diagnosis identifies that the problem can be fixed using one of these parts, a replaceable part can be sent directly to you. Once the part arrives, replace the defective part pursuant to the provided instructions and documentation. If further assistance is required, call the HP Technical Support Center, and a technician will assist you over the phone. In cases where the replacement part must be returned to HP, you must ship the defective part back to HP within a defined period of time, normally fifteen (15) days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective product may result in HP billing you for the replacement. With a customer self-repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. If customer self-repair applies to you, please refer to your specific HP Hardware Product announcement. You can also obtain information on this warranty service on the HP Web site at: http://www.hp.com/support Options and Software Limited Warranties Your Option Limited Warranty is a one (1) year (HP Option Limited Warranty Period) parts replacement warranty on any HP-branded or Compaq-branded options (HP Options). If your HP Option is installed in an HP Hardware Product, HP may provide warranty service either for the HP Option Limited Warranty Period or the remaining Limited Warranty Period of the HP Hardware Product in which the HP Option is being installed, whichever period is longer, but not to exceed three (3) years from the date you purchased the HP Option. The HP Option Limited Warranty Period starts on your date of purchase. Your dated sales or delivery receipt, showing the date of purchase, is your start date. Non-HP options are provided "AS IS." Non-HP manufacturers and suppliers may provide warranties directly to you. EXCEPT AS PROVIDED IN ANY SOFTWARE END-USER LICENSE OR PROGRAM LICENSE AGREEMENT, OR IF OTHERWISE REQUIRED BY LOCAL LAW, SOFTWARE, INCLUDING THE OPERATING SYSTEM OR ANY SOFTWARE PREINSTALLED BY HP, IS PROVIDED "AS IS." 3