HP Kayak XU 04xx HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G
HP Kayak XU 04xx Manual
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- HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 1
that the reader is already familiar with the different HP Kayak models. This document is a self-paced familiarization guide designed to train you to repair the PC. It contains information specific only to the repair of the HP Kayak XA-s (minitower model), XU (Series 0301) and XW (Series U3 and W3 - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 2
translated to another language without the prior written consent of Hewlett-Packard Company. Microsoft®, Windows® and MS-DOS® are registered trademarks of the Microsoft Corporation. Windows NT® is a registered trademark of Microsoft Corporation. Hewlett-Packard France 38053 Grenoble Cedex 9 France - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 3
PC Workstation Package 7 Removing and Replacing the Cover 8 System Board Layouts 9 HP Kayak XU and XW System Board Layout 9 HP Kayak XA-s Minitower System Board Layout 10 HP MaxiLife Utility 11 Error Messages 12 Running the MaxiLife Diagnostics Program 15 Checking the System Configuration - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 4
Solving Audio Problems 23 Configuring SCSI Channels on HP Kayak XA-s 24 Identifying Video Cards on HP Kayak XA-s 25 Replacing a Failed Hard Disk on a FastRAID System 27 On HP Kayak XU, and XW Series U3 and W3 PC Workstations . . . 27 Enabling a SCSI Controller 28 On HP Kayak XU, XW Series U3 - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 5
HP Kayak XA-s PC Workstations. Component is available only on HP Kayak XU PC Workstations. Component is available only on HP Kayak with Windows NT 4.0. Main Memory Mass Storage Registered ECC SDRAM memory modules cannot be mixed with Non-Buffered modules. Three DIMM sockets supporting: 256 - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 6
HP Kayak PC Workstation Overview Component XA-s (Minitower models) XU 1 AGP, 3 PCI, 1 ISA, 1 combination ISA/PC. Support for WOL1 compatible LAN boards. 1 AGP slot used for the Video and mixer HP MaxiLife Utility (available on all models) Hardware monitoring utility that monitors system - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 7
HP Kayak PC Workstation Package HP Kayak PC Workstation Package The following diagrams are valid for XA-s, XU, and XW Series U3 and W3 PC Workstations. Front view HP MaxiLife LCD buttons 2 internal mass storage shelves: 3.5-inch wide. Upper shelf: 1-inch high Lower shelf: 1.6-inch high Power - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 8
Cover Removing and Replacing the Cover The following procedures are valid for HP Kayak XA-s, XU, and XW Series U3 and W3 PC Workstations. If is unlocked. Slide the cover onto the computer, making sure that the two guides at the bottom of the case slide into the two rails at the base of - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 9
, depending on the system specifications, the loading of certain options can be different. The HP Kayak XU, and XW Series U3 and W3 PC Workstations have one loading scheme and part number. The HP Kayak XA-s PC Workstations use a different loading scheme and part number. The different system board - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 10
System Board Layouts HP Kayak XA-s Minitower System Board Layout VRM 2 Processor Fan VRM 1 System Board Switchesa Power Supply Rear Panel Connectors on the chassis of the system box for the different system board switch settings. b. Used only on Kayak XA-s Minitower PC models. c. Used only on - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 11
and message on its LCD that specifies which component has the problem. Due to HP MaxiLife's system independent design, even if there is a serious monitoring chip to be active, even if the system has been powered off. The following diagram shows where the LCD is located on the HP Kayak XA-s, XU, - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 12
HP MaxiLife Utility Diags Exit Next Go • Boot Steps. Shows the Power-On Self (for example, a fan error when a cable is not connected). This type of error disappears dynamically when the problem has been fixed (for example, the fan cable has been reconnected). If an error is detected, a screen - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 13
order to detect whether the CPU is able to run a given code, HP MaxiLife waits for a synchronization event from the BIOS. Any failure that prevents video controller is correctly installed. Note: No error is detected if a monitor is not connected to an installed video controller. BIOS • Flash the - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 14
the Power On Self Test (POST) sequence. In this phase, HP MaxiLife waits for any error messages that the BIOS may issue. POST the list of errors that are available on the HP World-Wide Web support page. During normal usage of the PC, HP MaxiLife is always checking vital parameters of the system. - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 15
computer powered off (the LCD status panel will be blank), HP MaxiLife is still running and monitoring the state of the LCD buttons. If, one of the detected, a short message will be displayed indicating which component has a problem. For example: DIMM found:0 This indicates that there are no memory - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 16
) can be checked through the System Info menu. The System Info menu also provides information about the following components: • Product name (HP Kayak XA-s, or XU, or XW). • Processors (number and speed). • DIMMs (number and size of memory). • Serial Number. All information provided by the BIOS has - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 17
but nothing appears on the screen. How can I find out what the problem is? Check the LCD status panel screen for an error message (a table to the POST error codes table contained in the Service Handbook for further explanation. Error! POST XXXX HP KAYAK XU An example of a POST error code screen - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 18
successful boot step POST code is displayed on the LCD status panel. For support purposes, POST steps are only shown as POST codes. To access Boot Steps the button. For further details on the HP MaxiLife diagnostics utility, refer to the User's Guide. This provides examples of error screens arising - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 19
DIMMs are compatible with one another, and if it detects an error, it is reported to the HP MaxiLife. The error message (shown on the left) will then be displayed on the LCD status panel Yes (256 MB) 1. All DIMMs will function as Non-ECC. HP XU and XW PC Workstations support only ECC DIMMs. 19 - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 20
Graphics Drivers NOTE Installing the OpenGL Graphics Drivers On the HP Kayak XW Series U3 and W3 PC Workstation OpenGL graphics drivers are available for both the AccelEclipse and Visualize FX4 video controllers for use under Windows NT4.0 only. Without the appropriate drivers, the PC Workstation - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 21
Installing the OpenGL Graphics Drivers Configuring the Visualize FX4 OpenGL Driver Once the driver is installed, three new tabs are added to the Display Properties dialog box: Options, Gamma Correction, and About. Check for driver version in the About tab Check for texture module (optional upgrade, - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 22
also be found on the Drivers CD-ROM (delivered with the PC Workstation) or on the HP World Wide Web site (refer to page 32 for the WWW address). This utility can be used only when Windows NT is running and the Visualize FX4 OpenGL driver is installed. It provides a good level - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 23
Kayak service HP Kayak Workstation PCs is controlled by the Mute and Volume keys through the HP Enhanced Keyboard. First, check if the Mute key has not been muted by mistake, If it has, press it to restore the audio functions. If this does not solve the problem, refer to the guide Using Sound - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 24
the BIOS setup (through the Advanced Menu), UltraWide SCSI (Symbios), there is still no SCSI HDD selected in the boot menu. Why is this? The HP Kayak XA-s PC Workstations (minitower models), do not have a SCSI controller. Only the IDE hard disk drives should be in the boot menu. In the BIOS - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 25
Video Cards on HP Kayak XA-s Identifying Video Cards on HP Kayak XA-s When booting a Windows NT 4.0 system on an HP Kayak XA-s PC Workstation, the logon screen is corrupted by a grid pattern. What is causing this problem? A Matrox Millennium II AGP driver for HP Kayak XU PC Workstations has - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 26
XA-s The following table shows the correct video driver versions to be used with the different video adapters installed on a Windows 95 operating system. The HP Kayak XU has a preloaded video driver that isn't compatible with the more recent Matrox Productiva G100 video adapter. This means that the - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 27
System Replacing a Failed Hard Disk on a FastRAID System On HP Kayak XU, and XW Series U3 and W3 PC Workstations I have a instructions that appear on the screen. If you need any assistance on creating an Array, refer to the User's Guide. 3 When the disk array has been rebuilt, boot from the Windows - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 28
a SCSI Controller On HP Kayak XU, XW Series U3 and W3 PC Workstations I have an HP Kayak PC Workstation and I Wide SCSI hard disk drive from Windows NT. The integrated UltraWide SCSI controller is configured using the SCSISelect utility 's Guide for more detailed information about the above mentioned utilities. 28 - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 29
on Support label It should be noted that identifying a video controller is not sufficient to identify the HP Kayak XW model. The following table shows the differences between the various platforms and the associated video controller. Model HP Kayak XW Series W3 HP Kayak XW Series W2 HP Kayak XW - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 30
following table shows some of the new features on the latest HP Kayak XU models. Component HP Kayak XU (Introduced June/July '98) Processor Frequency Speeds and Model cables when the cover is removed and replaced. Front panel sound volume control Has been removed. Fan wires Two (2) wires - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 31
two (2) 9.1 GB Low Profile (LP) SCSI hard disk drives in the internal shelves. The HP Kayak XU PC Workstation contains seven mass storage shelves: • Two internal mass storage shelves (3.5-inch wide): 5.25-inch wide 1.6-inch frontaccess shelves, but only support 1-inch high hard disk drives 31 - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 32
World Wide Web site (see below for the World-Wide Web URL). To download a BIOS upgrade, connect to the HP Web site and follow the on-screen instructions to download the flash utility programs (FLASH.BAT, AUTOEXEC.BAT and PHLASH.EXE), the BIOS file (HK1xxxyy.FUL), and a file called platform.bin, onto - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 33
(such as Windows NT 4.0)? a HP Kayak XU/XW PC Workstation Drivers CD-ROM. b HP's WWW site. c Netscape Communicator CD-ROM. 5 To run the MaxiLife diagnostics program, does the computer need to be powered on? a No, it doesn't. The HP MaxiLife is always running and continuously monitors the state of - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 34
utilities. b No, these two utilities cannot be loaded at the same time. c This is not possible on HP Kayak XA-s PC Workstations. 7 A Matrox Productiva G100 video adapter has been installed in an HP Kayak XU PC Workstation. How will it work? a It will work well. b It will work slowly. c It will work - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 35
? a The most recent drivers are available on the HP World Wide Web site. b The HP Kayak XW OpenGL video driver is compatible with both the AccelEclipse Ask the client to uninstall the driver, and then see if the problem disappears. c From the Visualize FX4 video driver applet, select the Advanced - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 36
new hard drive will not be found. 4 Where can you find all of the HP FastRAID software (ArrayConfig, drivers and CI/O Manager) and Operating System Installation notes (such as Windows NT 4.0)? a & b The HP Kayak XU/XW PC Workstation Drivers CD-ROM contains this software. The most recent updates may - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 37
installed in an HP Kayak XU PC Workstation. How will it work? d It will not work at all. The HP Kayak XU PC Workstation Support label. Note: Answer "b" would work, but requires removing the video controller from the PC. 10 Which of the following statements about OpenGL video drivers on the HP Kayak - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 38
marked on the FastRAID board. The part number is also available in the Service Handbook. FastRAID1 = 5064-18741 (ARO1130A) FastRAID2 = 5064-36681 (ARO1130B be used in HP Kayak XU and XW PC Workstations with a processor up to 333MHz. While, a FastRAID2 board can only be used in HP Kayak XU and XW PC - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 39
Electrostatic Discharge Warning Electrostatic Discharge (ESD) can damage processors, memory, hard disk drives, accessory boards and other components. The ESD package is conductive and is easy to recognize from its label. Before installing or replacing a component: 1 Do not take the new component - HP Kayak XU 04xx | HP Kayak XA-s, XU, and XW PC Workstations - Familiarization G - Page 40
Manual Part Number: D5699-90901
Familiarization Guide
HP Kayak XA-s, XU and XW
This guide is for experienced technicians who have already
completed the HP Kayak PC family training course. It assumes that
the reader is already familiar with the different HP Kayak models.
This document is a self-paced familiarization guide designed to train
you to repair the PC. It contains information specific only to the repair
of the HP Kayak XA-s (minitower model), XU (Series 0301) and XW
(Series U3 and W3) PC Workstations with the HP MaxiLife feature.
For information on the installation of accessories, refer to the paper
User’s Guide
and the online documents that are supplied with the PC.
PC Workstations