HP Kayak XU 04xx HP Kayak XU Series 04xx, Troubleshooting Your PC Workstation
HP Kayak XU 04xx Manual
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- HP Kayak XU 04xx | HP Kayak XU Series 04xx, Troubleshooting Your PC Workstation - Page 1
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation This section helps you deal with problems you may encounter when using your PC Workstation. - HP Kayak XU 04xx | HP Kayak XU Series 04xx, Troubleshooting Your PC Workstation - Page 2
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems Pre-Boot Checks Using HP MaxiLife to Diagnose Problems The HP LCD can help you to diagnose problems with your PC Workstation, even when you are unable to get your system and monitor working - HP Kayak XU 04xx | HP Kayak XU Series 04xx, Troubleshooting Your PC Workstation - Page 3
POST Phase HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems Following these checks, the POST (Power-On Self Test) sequence is initiated. One of the following screens will appear in this phase: HP KAYAK XU No errors occurred. Error! POST - HP Kayak XU 04xx | HP Kayak XU Series 04xx, Troubleshooting Your PC Workstation - Page 4
. Boot Steps Diags HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems System information is displayed is powered on. For support purposes, POST steps are shown as POST codes and displayed on the LCD as follows: HP KAYAK XU POST Code 24 Post - HP Kayak XU 04xx | HP Kayak XU Series 04xx, Troubleshooting Your PC Workstation - Page 5
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems If an error is detected, an error screen appears indicating the problem. To continue viewing the test results of the other system components, press the control button. For example, if there is - HP Kayak XU 04xx | HP Kayak XU Series 04xx, Troubleshooting Your PC Workstation - Page 6
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation HP DiagTools HP DiagTools DiagTools helps you to diagnose hardware-related problems on HP PCs and PC Workstations. It is a series of tools designed to help you to: • Check the configuration of your system and verify that it is - HP Kayak XU 04xx | HP Kayak XU Series 04xx, Troubleshooting Your PC Workstation - Page 7
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation HP Support Ticket. This can then be sent, via email or fax, to your local or HP-dedicated Support Agent. For more information on how to use this utility, refer to the Vectra\ Kayak Hardware Diagnostics User's Guide, available on the HP - HP Kayak XU 04xx | HP Kayak XU Series 04xx, Troubleshooting Your PC Workstation - Page 8
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Does displayed. • An error message and an icon appears on the LCD screen (refer to "Using HP MaxiLife to Diagnose Problems" on page 2). Display is Blank and There Are No Error Messages If your display is blank - HP Kayak XU 04xx | HP Kayak XU Series 04xx, Troubleshooting Your PC Workstation - Page 9
HP Kayak XU PC Workstation Troubleshooting Your HP Workstation or power-off the LAN. b) Refer to the User's Guide that came with your PC Workstation. Check that the memory modules the video card is properly installed. b )Refer to the manual that came with the video card. Check that boot processor is - HP Kayak XU 04xx | HP Kayak XU Series 04xx, Troubleshooting Your PC Workstation - Page 10
Rebuild Your PC Workstation's Components HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC , add the boards and accessories one at a time to determine which one is causing the problem. If you are Unable to Change any Values in Setup Ensure that you are using the - HP Kayak XU 04xx | HP Kayak XU Series 04xx, Troubleshooting Your PC Workstation - Page 11
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Does on the PC Workstation. An error message will be displayed similar to the following: On your monitor: On your PC Workstation's LCD: Incorrect PC Configuration Error! POST 0012 The PC Workstation will - HP Kayak XU 04xx | HP Kayak XU Series 04xx, Troubleshooting Your PC Workstation - Page 12
CAUTION HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If You Cannot Turn Off Your PC Workstation If You Cannot Turn Off Your PC Workstation Use this section if you cannot turn off your PC Workstation, the power indication light is red, and you hear a "buzzing" sound. • Check if - HP Kayak XU 04xx | HP Kayak XU Series 04xx, Troubleshooting Your PC Workstation - Page 13
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If Your PC Workstation Has a Hardware Problem Windows manual for instructions). If the screens generated by the applications do not appear to be correct, check the application's manual - HP Kayak XU 04xx | HP Kayak XU Series 04xx, Troubleshooting Your PC Workstation - Page 14
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem Troubleshooting Graphics on the Kayak XW PC Workstation For PC Workstations equipped with a HP VISUALIZE Fx6 graphics accelerator, refer to the HP the sound driver provided on the HP CD- - HP Kayak XU 04xx | HP Kayak XU Series 04xx, Troubleshooting Your PC Workstation - Page 15
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If the Flexible Disk Drive Utility (Symbios). For more information, refer to the SCSI Administrator's Guide available from HP's web site. If the Hard Disk Activity If the hard disk - HP Kayak XU 04xx | HP Kayak XU Series 04xx, Troubleshooting Your PC Workstation - Page 16
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If the CD-ROM Drive Has a Problem the Setup program (Advanced > IDE Devices). No Sound from the CD-ROM Drive If you are having problems with sound when playing a CD: • Check that the - HP Kayak XU 04xx | HP Kayak XU Series 04xx, Troubleshooting Your PC Workstation - Page 17
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem The CD-ROM Drive Does not Open If you have difficulty removing a CD-ROM disk from the CD-ROM drive (during a power failure for example), you can use the manual eject button. To eject a CD- - HP Kayak XU 04xx | HP Kayak XU Series 04xx, Troubleshooting Your PC Workstation - Page 18
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem If Your PC Workstation Has a Software Problem If You Have Forgotten Your Hardware Password NOTE If you forget your operating system's password, refer to your operating system's - HP Kayak XU 04xx | HP Kayak XU Series 04xx, Troubleshooting Your PC Workstation - Page 19
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem If You Can't Your PC Workstation Has an Audio Problem If you encounter problems with the audio on your PC Workstation, refer to the Using Sound guide preloaded onto your PC Workstation. - HP Kayak XU 04xx | HP Kayak XU Series 04xx, Troubleshooting Your PC Workstation - Page 20
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem If You Have a Network Problem If you have a problem with your PC Workstation's network, run the HPIEDIAG utility provided on the HP by typing: HPIEDIAG the instructions on the screen. .
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HP Kayak XU PC Workstation
Troubleshooting Your
HP PC Workstation
This section helps you deal with problems you may encounter when
using your PC Workstation.