HP Kayak XU800 hp kayak xm600 series 1, user's guide for minitower models - Page 74

Frequently Asked Questions, Start, Programs, Accessories, Multimedia, Volume Control

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3 Troubleshooting Your HP PC Workstation Frequently Asked Questions Frequently Asked Questions Q: How can I reinstall my PC's operating system? A: PC Image Engineer - Use the Image Creation and Recovery CD-ROM provided with your PC. Q: Why is my PC running slowly/producing strange messages? A: Your PC may have been infected by a virus. Run the antivirus utility preloaded on your PC. If the problem continues, update your PC's BIOS. You can download the BIOS and updating instructions from www.hp.com/go/kayaksupport, then select either HP Kayak XM600 or HP Kayak XU800 from the drop-down menu. Q: I've been experiencing problems with my PC ever since I installed some new software. What can I do? A: Uninstall the software to see whether this solves the problem. If the problem continues, contact the software manufacturer for help or information on known compatibility problems. Q: How do I disable the integrated sound features on my PC if I install an add-on sound card (on Windows NT, Windows 95 and Windows 98)? A: Use the HP Setup program to disable the Audio item in the Advanced menu. Q: Can I use USB hardware devices with all the operating systems preloaded on my PC? A: No. USB is supported by Windows 95, Windows 98 and Windows 2000 only. Q: Is my PC year 2000-compliant? A: All new HP PC Workstations are designed to handle the transition to year 2000 without any problem. For more information, refer to HP's Year 2000 web site: www.hp.com/year2000. Q: How can I hear sound from my application? A: Make sure your multimedia accessories are correctly installed. Make sure your application is correctly configured. Select Start Á Programs Á Accessories Á Multimedia Á Volume Control. Make sure mute is not selected. Adjust the volume until you hear sound. Q: Where can I get information about the latest HP drivers? A: www.hp.com/go/kayaksupport. 74

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3
Troubleshooting Your HP PC Workstation
Frequently Asked Questions
74
Frequently Asked Questions
Q: How can I reinstall my PC’s operating system?
A: PC Image Engineer — Use the Image Creation and Recovery
CD-ROM
provided with your PC.
Q: Why is my PC running slowly/producing strange messages?
A: Your PC may have been infected by a virus. Run the antivirus
utility preloaded on your PC.
If the problem continues, update your PC’s BIOS. You can download
the BIOS and updating instructions from
www.hp.com/go/kayaksupport
, then select either HP Kayak XM600 or
HP Kayak XU800 from the drop-down menu.
Q: I’ve been experiencing problems with my PC ever since I installed some
new software. What can I do?
A: Uninstall the software to see whether this solves the problem. If the
problem continues, contact the software manufacturer for help or
information on known compatibility problems
.
Q: How do I disable the integrated sound features on my PC if I install an
add-on sound card (on Windows NT, Windows 95 and Windows 98)?
A: Use the HP Setup program to disable the Audio item in the Advanced
menu.
Q: Can I use USB hardware devices with all the operating systems
preloaded on my PC?
A: No. USB is supported by Windows 95, Windows 98 and Windows
2000 only.
Q: Is my PC year 2000-compliant?
A: All new HP PC Workstations are designed to handle the transition to
year 2000 without any problem. For more information, refer to HP’s
Year 2000 web site:
www.hp.com/year2000
.
Q: How can I hear sound from my application?
A: Make sure your multimedia accessories are correctly installed.
Make sure your application is correctly configured. Select
Start
Programs
Accessories
Multimedia
Volume Control
. Make sure mute is
not selected. Adjust the volume until you hear sound.
Q: Where can I get information about the latest HP drivers?
A:
www.hp.com/go/kayaksupport
.