HP LH4r HP Netserver LXr Pro Technical Reference Label

NetServer LXr Pr o Service Ref erence Label

Troubleshooting

Check that SIMMs are all 60ns and arethe correct HP

product number. (See panel

of Product Reference

Label, in front of t his label, on system top.) SIMMs

supplied andwarranted b

y HPhavean HPlabel.

Repairs dueto theuse ofnon-HP SIMMs are not

covered under the warranty.

3

SIMM Memory

C

Check with DiagnosticAssistant.

D4898-80204, Rev A

Troubleshooting

E

DIMM Memory

0

1

2

3

4

5

6

7

0

0

J2

J6

J10

J14

J18

J22

J26

J30

Row

Row

J5

J9

J13

J17

J21

J25

J29

J33

J3

J4

Bank

0

1

2

3

Bank

J7

J11

J15

J19

J23

J27

J31

1

2

3

4

5

6

7

0

1

2

3

4

5

6

7

1

2

3

4

5

6

7

J8

J12

J16

J20

J24

J28

J32

0

1

2

3

When adding additional memory

capacity, each of four DIMMs must

be placed in each of four interleaves.

The pictureaboveshows an example

of 0.5 GByte installation.

Memor y Capacity

DIMM PopulationInstructions

0.5 GByte

1.0 GByte

1.5 GByte

2.0 GByte

2.5 GByte

3.0 GByte

3.5 GByte

4.0 GByte

Populate J2, J3, J4, J5

add J6, J7, J8, J9

add J10, J11, J12, J13

add J14, J15, J16, J17

add J18, J19, J20, J21

add J22, J23, J24, J25

add J26, J27, J28, J29

add J30, J31, J32, J33

Server Mana gement Board (SMB)

G

Troubleshooting

Note:

the SMB is shipped default with the HP NetServer LXr Pro system and is

located on the System Board in the EISA 4 slot. Never operate thissystem

without the Ser ver Mana gement Boar d.

Fan3

Remote

Assistant

SMB OK

SMBID

50-pin

SMB

Cable

Header

Verify thatthereis a cable

connecting theI

C connection

on the SMB Board tothe I

C

connection, J2G2, on the

System Board.

2

2

Visually check that the Fan3

connector on the SMBBoard

is cabled to Fan3, J2G4 on the

System Board.

Verify thatthe SMB Cableis connected

to the 50-pin header on the SMB Board,

with pin 1 of thecableconnector placed

at the same end as pin 1 of the header

pins.

I

C

2

EXTI

C

2

Power

H

Check the green ONLINE LEDon the frontof

each Power Supply Module (PSM). The unit will

operate with at least two of the three PSMs

ONLINE. Replace any PSMwhich is not

ONLINE. ThePSMs are hot-swappable. It is

notnecessary to shut dow n the server to replace

onefailed PSM.

3

-

Ifall three PSMs will not come ONLINE, the

problemmay be an overload condition. Remove

power connectors toisolate fault.

Check Power Supplies:

Check LED Indicator s (fr om outside of system):

-

Ifoff, check l ine inut ACpower, front and rear power swiches, top cover interlock

switch, and at least two of threepower suppliesare online.

Check ON LED:

1

-

Notallpower supplies are ONLINE. Check the power suppliesas d escribed below.

If green power Supply LED on bottom isOFF:

2

If green Temperature LED is OFF:

4

-

Check fo r a faulty Fan.

If yellow warning LEDis ON:

3

-

Check powersupply LED. If it is OFF, not all powersupplies are O NLINE. Check

the power supplies as described below.

- Ifg reenpower supply LED is O n , check for a faulty fan.

Check the green Power LEDon thefront of

each Power Supply Module(PSM).

2

Remove front panel. Check the bottom

yellow LED (this LED is not visiblewith

thefront panel on):

1

¥Temperature

¥ Power Supply

¥ Fan

Contr ol Panel

F

Reset

Front Bez el

G

Y

G

Y

G

Power Switch

Pow er on

WARNING !

Temperature

Fan

*

*

*

System can l ose a total of one Fan.

If the System loses two Fans

itwill automatically shut down.

Power Supply Status

Reset

Chassis (inside)

LED

Color

System

OK

Temperature

Failure

Power Suppl y

Failure

Fan

Failure

Power

WARNING!

Temperature

Power Supply

Fan

Green

Yellow

Green

Green

Yellow

ON

OFF

ON

ON

OFF

ON

ON

OFF

ON

ON

ON

ON

ON

OFF

OFF

ON

ON

OFF

ON

ON

D4898-80204

DG 002-052256

Key

Check by

visual inspection

Checkwith

Diagnostic Assistant

1

6

System Boar d

B

Boot Order

*

*

*

If " Boot From Embedded

SCSI" isset to"Onboard"

using EISA Configuration

Utility

*

*

Must be enabled using

EISA Configuration

Utility on Navigator CD

CD-ROM

FlexibleDisk

IDE Device

EISA E1

EISA E2

EISA E3

PCI P1

PCI P2

PCI P3

PCI P4

SCSI A

SCSI B

PCI P5

PCI P6

**

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

Troubleshooting

1

3

4

2

5

Check BIOS version with Diagnostic Assistant

(select "Hardware Inventory").

Check that all p rocessors, SIMMs, and drives

areconnectedandresponding with the

Diagnostic Assistant (select HardwareInventory).

Check operation with Diagnostic Assistant

(select "Quick Tests" then "Run All Tests").

Check

(see board picture)

6

E1

E2

E3

E4

*

SCSI

AIC

7880

SCSI

AIC

7880

Video

Cirrus

GD-5424

3

2

1

Clear CMOSto defaultsettings

Clear Password

Reserved

ON

S6A1 Default Settings

5

Boot from: Recovery / Normal BIOS

Recovery BIOS: Write / Protect

Normal BIOS:Flash Enable / Protect

Floppy-0: 1.44/ Reserved

Floppy-1: 1.44/ Reserved

Video Sleep Reg: 46E8 / 0C3C

Power Control: Disable / Enable

Reserved

J6A1 Default Settings

SCSI Bus B

SCSI Bus A

Unused

Unused

Unused

Fan3: SMBFan Connector, J2G4

(Rotation sense; +12)

Processor Board #1

Must haveeither P rocessor

Board #2 or a Terminator

Board

Control Panel

IDE Disk Drive

(optional)

Flexible Disk Drive

MemoryBoard

Power S upply (20-pin;

interchangeable)

Power S upply

(14-pin)

Video RAM

Monitor

Parallel Port

Serial Ports

Keyboard and Mouse

(interchangeable)

Unused

Unused

HD LEDs from add-on

disk controllers

Real

Time

Clock

I

C for SMB

J2G2

2

4

3

2

1

EISA / ISA Bus:

6

4

Fans 2 & 1 must h ave loopback

connector (p/n 5182-4598)

SMB shipped

default in E4 slot

onall systems

*

Fan4 must have loopback

connector (p/n 5182-4598) or

be connected to Processor

Board as shown on Panel

D

PCI Bus 1: P4

P5

P6

PCI Bus 0: P1

P2

P3

All SIMMs in onebank must be identical in size.

See diagrams below for rules on mixing sizes.

(The memory architecture treats 12 SIMMs asonly

8 SIMMs.)

TwoSIMMsiz es

One SIMM siz e

Bank 2

Bank 1

16

15

1

2

Interleave = 4 (high performance)

Interleave = 2

Interleave = 4 (high performance)

Interleave = 2

Interleave= 4 (high performance)

Must

be

empty

Canuseany two sizes from 32M, 64M, or 128M

32M, 64M, or 128M

All one SIMM size --

Key

SIMM size #1

SIMM size #2

Empty Socket

Audience

This Service Reference Label is for trained service personnel.

Hewlett-Packard Company assumes you are qualified in the

servicing of computer equipment and trained in recognizing

hazards in products with hazardous energy levels.

About This Label

A

Copyright 1997, Hewlett-Packard Company. All rights reserved.

This information issubject to change w ithout notice and ispro

vided w ithout warranty.

A copy ofthislabel can b e printed from the Information Assistant on a current

Navigator CD. Tomaintain safety compliance, do not keepany paper inside the

system cabinet.

Electr ostatic Disc harge

To avoid catastrophic or hidden damage

tocomponents, wear a wrist strap and use a static-dissipative work

surface connected to the chassiswhen handling components. Use

an antistatic service kit, such as 3M 8501/8502/8505 or equivalent.

¨

Operating a CPUchip on an incorrect Processor Module, or at a lower or higherspeed, o r at incorrect

voltage may result in unreliableoperation -- or cause catastrophic orhiddendamagetothechip.

Repairsdue tounauthoriz ed j umper modification oruseofincorrectchip and m odule combinations are not

covered under the warranty. CPU chipssupplied and w arranted by HP for NetServers have an HP label.

Caution:

Processor

D

Processor

Board #2

Two Pr ocessor Boar ds

ToFan 4 on

System Board

i

B

7

Processor

Board #1

One Processor Boar d

Fan Fail

Termination

Plug

Terminator

Board

7

To Fan 4 on

System Board

i

B

Processor

Board #1

5

4

Fan Fail Cable

7

CPU Chip #2

(optional)

CPU Chip #1

Heat Sinks

ITP Scan

Skip/Include

The module in Slot #1 must h ave two chips before adding a m odule in Slot #2. All

moduleslots must be filled. A module with no chipscannot be used a s a Terminator.

Processor

Module Slot #1

Total number ofCPU

chips i n system

2

CPU #1 and CPU #2

TerminatorBoard

3

CPU #1 and CPU #2

CPU #1

4

CPU #1 and CPU #2

CPU #1and CPU #2

Processor

Module Slot #2

Check that system matches one of these configurations:

1

2

Check jumpers and heat sinks

,

,

,

,

using diagram.

3

4

5

6

7

Check fan cables

,

using diagram.

Check Processor Module speed by running Diagnostic Assistant.

Check with Diagnostic Assistant.

All CPUChips and Processor M odules in the system m

ust b e the same speed/cache

combination. Each Processor Module is marked. For example, "200/512K" =

200MHz with 512K cache.

Each CPU Chip speed/cache m odel has a diff

erent power requirement, which requires

a corresponding Processor Module. A module cannot b e converted t o work reliably

with a different chip other than as shown.

If the specific speed/cache combination for the system isnot shown here, refer tothe

Information Assistant on a current Navigator CD.

Troubleshooting

Board Label: "200/1M" or

"200/1M or 200/512K"

200/512K

200/1M

1

2

3

ITP Scan

Skip/Include

Unused

P

P

2

1

P

0

CPU Chip #2

(optional)

CPU Chip #1

Heat Sinks

200/512K

1

CacheSiz e

P

P

2

1

P

P

2

1

2

Active

Heat S i n k

6

Not Used

Connect to

heat sinks

HeatSink

Fan Power

Park("P")positions

havenoeffect.

3

Speed

P

P

2

1

P

0

P

P

2

1

P

0

(200/1MB only)

Troubleshooting

-

If rearpower switch is ON, these LEDs

should all be ON(even if theunit isturned

OFF withthe front panel power button).

- If LEDis ON, check for a faulty fan.

HPNetServer Diagnostic

Assistant:

Run from NavigatorCDor,

Useflexiblediskshipped with systeminpouchundertop cover or,

Download from oneoftheElectronicSupportServices,below.

¨

HPNetServerNavigator CD:

CDisshipped with the system in the Navigator Kit

TheInformationAssistant ontheCDcontains DataSheetsand

completedocumentation and will search, d isplay, andprinton a

NetServersystem oranyWindows

PC.

Acopy of this label can be printed from theInformationAssistanton

a current NavigatorCD. (To maintain safetycompliance,donot

keep anypaperinside thesystem c abinet.)

Subscriptionsareavailable. SeetheInformation Assistant or one

oftheElectronicSupportServices,below, for ordering.

Thecovers,panels, andboardretainers areintegralpartsof th

e system

andmustbeinplace tomaintain dataintegrity under normal lev

els of

electromagnetic noise,staticdischarge, andvibration.

Evenatlowroomtemperatures,allcoversand panels must bein

place

to providecontrolled airflow forsystemreliability

.

All covers,panels, and board retainers (listed above)must be in place when the

systemismovedorshipped.

Shipping theSystem

Theshipping package protects thesystem --including properly installed mass

storagedevices--undernormal shipping conditions. Areplacementshipping

packageisavailableforpurchase; see panel

on thislabel.

(ServiceReference Label isundertopcover)

F or a listofall accessories, u setheInformation Assistant on

a currentNavigator CDordownloadtheHP NetServer Order

Assistantfrom www.hp.com/go/netserver

*

New Quartz Gray color

HPhasofficesinover100 countries.

Check telephone directory.

Electronic Support Services:

Internet W ebPage

http://www.hp.com/go/netserver

Internet FTP

ftp://ftp.netserver.hp.com

CompuServeLibrary

GO HPPC

HP NetServerBBS 1-208-344-1691

Support

1

Check that each Mass StorageShelfhaseithera drive or a fillerpanel -

- whetherornotthefrontdoorsarein place.

Check foratleast6in. (15cm)of ventilated space attherearofthesystem.

Check that each PowerSupplySlothaseithera Power SupplyModule or

a FillerPanel.

1

2

3

Check that

,

,

,thetwo side covers, and the topcoverarein place-

- whetherthesystemisfree-standing, rack-mounted,or beingshipped.

SupportQuestions:

HP-Authorized Reseller

CompuServe Discussion Forum

GO HPPC

U S / CanadaPhone Support

1-970-635-1000 (Colorado)

Europe Phone Support

(+31-20) 581-3330(Netherlands)

Power SupplyModule

¥ D4292A

PowerSupply

Tested PCI and EISA Cards

2

Product and Part Numbers

3

SystemDimensions

24.6"Hx 16.6"Wx 25.4"D (63cm x 42.5cmx 65cm)

SystemW eight

131- 187lb (59 - 85kg)

Power Availability

790Wcontinuous(410Wcontinuous with one PSM)

Specifications

5

AirConditioningSpecifications

Maximum continuouspower input:1200W (1440W at220V)

Maximum heat output:4100 BTU /hour (4900BTU /hourat220V)

Operating temperaturerange: 41to 95degreesF (5 to35 degrees C)

Data Integrity and System Reliability

4

HP NetServer LX Pro and LXe Pro Product Reference Label

Aug 1, 1997

SCSI Cables

SCSI Array CableKit. Includes A1and2 each

C15-- forconversionfromNon-ArraytoArray.

¥ D4282A

68-pin HD/HD External SCSI Cable

¥ D3636A

68-pin HD/UHD External SCSI Cable

¥ D3637A

Mass Storage Cage Upgrade

LXeProMassStorageCageUpgradeKit

¥ D4927A

MountingT rays

5 1/4" DAT/CD Tray (3-Pack;nofrontpanel)

¥ D2199A

(DrivesmustmeetSCA-23A industry standard;useElectronic

Support Services,Panel 1 ofthislabel,toobtainatestedlist.)

3 1/2" Hot-SwapDrive Tray(single pack)

*

¥ D3349B

*

3 1/2" Non-Hot-SwapDriveTray(3-Pack;front

panel included)

¥ D2198B

Cabinet

¥ 5002-3709

Power SupplyFillerPanel

¥ 5063-8389

MassStorageFillerPanel(Fullheight)

¥ 5182-6795

Bezel FillerLabels(tocoverhingeslotsifdoors

areremoved)

¥ J1455A

Rackmount Kit f orNetServerLX

¥ 5041-5320

Front Door Hinge(4 required)

*

*

3

Filler Panels(required

in any empty PSMslots)

Right-HandMassStorage Area

Power SupplyModule

(PSM)

RemovableSkirt

PSMLED

RemovableSkirt

*

(Seeback ofmachine)

PowerSupply

Mode

OR

PowerSupply

Redundancy

ON

OFF

*

Status LED Switc h

(AffectsonlythePower

SupplyStatusLED on

front panel.)

100mm REF

Cabinet and Redundant

Power System

6

Label Version 5

(D4311-80207, Rev A)

1

FanCoolingDuctCover

3

ProcessorCooling DuctCover

PCI/ EISA BoardRetainer

2

Numberof

Processor

Boards

Mass Storage

Devicesin Right-

Hand Area

System

Configuration

Non-

Redundant

Operation

Redundant

Operation

PowerSupply Modules

Required

Power

Available

LX Pro

yes

1 or2

2

3

790W

no

no

yes

1

2

1 or2

1

2

2

2

3

3

410W

790W

790W

StatusLEDSwitch setting:

OFF

ON

LXe P r o

System

Model

I / O Cards

NetRAIDPCIDualChan. Disk Array Controller

¥ D4963A

PCI10/100VGNIC

¥ J2585B

Remote AssistantCard

¥ D4267C / 68C/69C

PCI10/100TXNIC

¥ J3171A

Processor Upgrades

LX Series6/200 Chip Upgrade Kit

¥ D4867A

LX Series6/200 Dual ProcessorCard

¥ D4866A

LX Series6/166 Chip Upgrade Kit

¥ D4288A

LX Series6/166 Dual ProcessorCard

¥ D4286A

**

**

**

Processor Chipsnotincluded

LX Series6/200 1MB Card(withtwo Chips)

¥ D4966A

Memory

(ECCImplementedwithParity SIMMs)

128MB SIMM(60ns)

¥ D4893A

64MBSIMM (60ns)

¥ D4290A

32MBSIMM (60ns)

¥ D4892A

16MBSIMM (60ns)

¥ D4891A

512MB DIMMKit(four128MBDIMMs)

¥ D4968A

DIMMMemory Board(withfour128MB DIMMs)

¥ D4967A

VideoRAMChip(StandardonModel B)

¥ 5182-9404

Mass Storage

840MB IDE Hard Disk (orderD2198B tray)

¥ D2925A

*

4.2GB Ultra SCSIHot-SwapDiskModule

¥ D3583C

*


¥ D3582C

*


¥ D4289A

*

4.2GB 10KUltra SCSIHot-SwapDiskModule

¥ D4903A

Limitations applyto theuseofPCIand EISA

cardsin thissystem. Use oneof the

Electronic SupportServices,panel

ofthislabel,toobtain

a current listoftested cards.

1

HP LH4r HP Netserver LXr Pro Technical Reference Label

HP LH4r - NetServer - 256 MB RAM Manual

HP LH4r manual content summary: