HP LaserJet 1100 HP LaserJet 1100 Printer - Quick Reference Guide - Page 12

Troubleshooting common issues 1 Basic troubleshooting checks: • Connect power to the printer and print a self-test page by pressing and releasing the Go button while the printer is in Ready status. This verifies the power cord is working correctly, power is on, and the toner is correctly installed with the protective tape removed. • Send a print job from a software application on your PC to your HP LaserJet 1100 printer. This verifies the software installation and communication to the printer. 2 If the software installation failed without errors or if you cannot print from the PC, verify the following: • Verify that all applications are closed. Windows 9x: Press Ctrl+Alt+Del. All programs except Systray and Explorer should be closed. If not, close them by selecting one at a time and clicking End Task. • Reinstall the software using the method described in "Installing the software." • Reboot your PC. Continued on next page. 8 EN