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HP LaserJet Enterprise MFP M528 User Guide - Page 244

HP Embedded Web Server EWS, Jetadmin, HP Web

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F fax feeding problems 223, 226 optimize for text or pictures 213 overview 127 required settings 128 settings 129 setup 128 fax port locating 4, 6 fax settings HP Embedded Web Server 136, 138, 141 required 128 feeding problems 223, 226 folders sending to 119 formatter locating 4, 5 fuser jams 167 G gateway, setting default 146 general configuration HP Embedded Web Server 136, 138 genuine HP cartridges 33, 34 glass, cleaning 203, 208, 213 H hard disks encrypted 149, 151 hard drive part number 30 Help button locating 4, 7 help, control panel 156 Hi-Speed USB 2.0 printing port locating 4, 6 Home button locating 4, 7 HP Customer Care 156 HP Embedded Web Server changing network settings 146 changing printer name 146 copy settings 136, 138, 139 digital send settings 136, 138, 140 fax settings 136, 138, 141 general configuration 136, 138 HP Web Services 136, 138, 143 information pages 136, 138 network settings 136, 138, 143 opening 146 other links list 136, 138, 145 print settings 136, 138, 139 scan settings 136, 138, 140 security settings 136, 138, 142 supplies 142 troubleshooting tools 136, 138, 142 HP Embedded Web Server (EWS) features 136 network connection 136 HP ePrint 59 HP ePrint software 59 HP JetAdvantage business solutions 124 HP Web Jetadmin 154 HP Web Services enabling 136, 138, 143 I image quality check toner-cartridge status 188, 189, 191 information pages HP Embedded Web Server 136, 138 interface ports locating 4, 6 Internet Explorer, versions supported HP Embedded Web Server 136 IP Security 149, 151 IPsec 149, 151 IPv4 address 146 IPv6 address 146 output bin 167 right door 167 stapler/stacker accessory 167 staples in the 3-bin stapler/ stacker 167 Tray 1 167 Tray 2 167 Jetadmin, HP Web 154 JetAdvantage 124 jobs, stored creating (Windows) 55 deleting 55, 58 Mac settings 55 printing 55 K keyboard locating 4 L label orientation 26 labels printing (Windows) 48 printing on 26 labels, loading 26 LAN port locating 4, 6 loading paper in Tray 1 18 paper in Tray 2 and the 550-sheet trays 21 local area network (LAN) locating 4, 6 lock formatter 149, 151 lower-right door clear jams 167 J jams 2,000-sheet high-capacity input tray 167 550-sheet trays 167 auto-navigation 167, 168 causes of 167, 168 document feeder 167 fuser 167 locations 167 lower-right door 167 M Mac driver settings Job Storage 55 managing network 146 managing the printer overview 135 manual duplex Mac 52 Windows 48 margins, small copying 203 230 Index ENWW

Section	Page
Printer overview	15
Warning icons	15
Potential shock hazard	17
Printer views	18
Printer front view	18
Printer back view	19
Interface ports	20
Control-panel view	21
How to use the touchscreen control panel	22
Printer specifications	24
Technical specifications	24
Supported operating systems	26
Mobile printing solutions	28
Printer dimensions	28
Power consumption, electrical specifications, and acoustic emissions	29
Operating-environment range	29
Printer hardware setup and software installation	30
Paper trays	31
Introduction	31
Load paper to Tray 1	32
Load paper to Tray 1 (multipurpose tray)	32
Tray 1 paper orientation	33
Use alternative letterhead mode	34
Enable Alternative Letterhead Mode by using the printer control-panel menus	34
Load paper to Tray 2 and the 550-sheet trays	35
Load paper to Tray 2 and the 550-sheet trays	35
Tray 2 and the 550-sheet trays paper orientation	37
Use alternative letterhead mode	38
Enable Alternative Letterhead Mode by using the printer control-panel menus	38
Load and print envelopes	39
Print envelopes	39
Envelope orientation	39
Load and print labels	40
Manually feed labels	40
Label orientation	40
Use the convenience stapler (f, c, and z models)	41
Use the stapler	41
Supplies, accessories, and parts	43
Order supplies, accessories, and parts	44
Ordering	44
Supplies and accessories	44
Maintenance/long-life consumables	45
Customer self-repair parts	45
Configure the HP toner-cartridge-protection supply settings	47
Introduction	47
Enable or disable the Cartridge Policy feature	48
Use the printer control panel to enable the Cartridge Policy feature	48
Use the printer control panel to disable the Cartridge Policy feature	48
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature	48
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature	49
Troubleshoot Cartridge Policy control panel error messages	49
Enable or disable the Cartridge Protection feature	50
Use the printer control panel to enable the Cartridge Protection feature	50
Use the printer control panel to disable the Cartridge Protection feature	50
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature	51
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature	51
Troubleshoot Cartridge Protection control panel error messages	52
Replace the toner cartridge	53
Cartridge information	53
Remove and replace the cartridge	54
Replace the staple cartridge (f, c, and z models)	58
Introduction	58
Remove and replace the staple cartridge	58
Print	61
Print tasks (Windows)	62
How to print (Windows)	62
Automatically print on both sides (Windows)	62
Manually print on both sides (Windows)	63
Print multiple pages per sheet (Windows)	63
Select the paper type (Windows)	64
Additional print tasks	65
Print tasks (macOS)	66
How to print (macOS)	66
Automatically print on both sides (macOS)	66
Manually print on both sides (macOS)	66
Print multiple pages per sheet (macOS)	67
Select the paper type (macOS)	67
Additional print tasks	67
Store print jobs on the printer to print later or print privately	69
Introduction	69
Create a stored job (Windows)	69
Create a stored job (macOS)	70
Print a stored job	71
Delete a stored job	72
Delete a job that is stored on the printer	72
Change the job storage limit	72
Information sent to printer for Job Accounting purposes	72
Mobile printing	73
Introduction	73
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	74
Enable wireless printing	74
Change the Wi-Fi Direct name	74
HP ePrint via email	75
AirPrint	75
Android embedded printing	76
Print from a USB flash drive	77
Enable the USB port for printing	78
Method one: Enable the USB port from the printer control panel	78
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)	78
Print USB documents	78
Print using high-speed USB 2.0 port (wired)	80
Enable the high-speed USB port for printing	81
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus	81
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected pr ...	81
Copy	83
Make a copy	83
Copy on both sides (duplex)	85
Additional copy tasks	86
Scan	87
Set up Scan to Email	88
Introduction	88
Before you begin	88
Step one: Access the HP Embedded Web Server (EWS)	88
Step two: Configure the Network Identification settings	89
Step three: Configure the Send to Email feature	91
Method one: Basic configuration using the Email Setup Wizard	91
Method two: Advanced configuration using the Email Setup	94
Step four: Configure the Quick Sets (optional)	98
Step five: Set up Send to Email to use Office 365 Outlook (optional)	100
Introduction	100
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account	100
Set up Scan to Network Folder	102
Introduction	102
Before you begin	102
Step one: Access the HP Embedded Web Server (EWS)	102
Step two: Set up Scan to Network Folder	104
Method one: Use the Scan to Network Folder Wizard	104
Method two: Use Scan to Network Folder Setup	106
Step one: Begin the configuration	106
Step two: Configure the Scan to Network Folder settings	107
Step one: Begin the configuration	107
Dialog one: Set the Quick Set name, description, and options for user interaction at the control pan ...	107
Dialog two: Folder Settings	109
Configure the destination folder for scanned documents	110
Option 1: Configure the printer to save to a shared folder or FTP folder	110
Option 2: Configure the printer to save to a personal shared folder	112
Select the destination folder permissions	114
Option 1: Configure read and write access	114
Option 2: Configure write access only	114
Dialog three: Notification settings	114
Dialog four: Scan Settings	115
Dialog five: File Settings	116
Dialog six: Summary	116
Step three: Complete the configuration	116
Set up Scan to SharePoint® (Flow models only)	117
Introduction	117
Before you begin	117
Step one: Access the HP Embedded Web Server (EWS)	117
Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set	118
Scan a file directly to a Microsoft® SharePoint site	120
Quick set scan settings and options for Scan to SharePoint®	121
Set up Scan to USB Drive	123
Introduction	123
Step one: Access the HP Embedded Web Server (EWS)	123
Step two: Enable Scan to USB Drive	124
Step three: Configure the Quick Sets (optional)	124
Default scan settings for Scan to USB Drive setup	125
Default file settings for Save to USB Setup	125
Scan to email	127
Introduction	127
Scan to email	127
Scan to job storage	130
Introduction	130
Scan to job storage on the printer	130
Print from job storage on the printer	132
Scan to network folder	133
Introduction	133
Scan to network folder	133
Scan to SharePoint	135
Introduction	135
Scan to SharePoint	135
Scan to USB drive	137
Introduction	137
Scan to USB drive	137
Use HP JetAdvantage business solutions	138
Additional scan tasks	139
Fax	141
Set up fax	142
Introduction	142
Set up fax by using the printer control panel	142
Change fax configurations	143
Fax dialing settings	143
General fax send settings	144
Fax receive settings	144
Send a fax	145
Additional fax tasks	147
Manage the printer	149
Advanced configuration with the HP Embedded Web Server (EWS)	150
Introduction	150
How to access the HP Embedded Web Server (EWS)	150
HP Embedded Web Server features	152
Information tab	152
General tab	152
Copy/Print tab	153
Scan/Digital Send tab	154
Fax tab	155
Supplies tab	156
Troubleshooting tab	156
Security tab	156
HP Web Services tab	157
Networking tab	157
Other Links list	159
Configure IP network settings	160
Printer sharing disclaimer	160
View or change network settings	160
Rename the printer on a network	160
Manually configure IPv4 TCP/IP parameters from the control panel	161
Manually configure IPv6 TCP/IP parameters from the control panel	161
Link speed and duplex settings	162
Printer security features	163
Introduction	163
Security statements	163
Assign an administrator password	164
Use the HP Embedded Web Server (EWS) to set the password	164
Provide user access credentials at the printer control panel	164
IP Security	165
Encryption support: HP High Performance Secure Hard Disks	165
Lock the formatter	165
Energy-conservation settings	166
Print with EconoMode	167
Configure EconoMode from the print driver	167
Configure EconoMode from the printer control panel	167
Set the sleep timer and configure the printer to use 1 watt or less of power	167
Set the sleep schedule	168
HP Web Jetadmin	168
Software and firmware updates	168
Solve problems	169
Customer support	170
Control panel help system	170
Reset factory settings	171
Introduction	171
Method one: Reset factory settings from the printer control panel	171
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	171
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	172
Change the “Very Low” settings	173
Change the “Very Low” settings at the control panel	173
For printers with fax capability	173
Order supplies	173
Printer does not pick up paper or misfeeds	174
Introduction	174
The printer does not pick up paper	174
The printer picks up multiple sheets of paper	176
The document feeder jams, skews, or picks up multiple sheets of paper	179
Clear paper jams	181
Introduction	181
Paper jam locations	181
Auto-navigation for clearing paper jams	182
Experiencing frequent or recurring paper jams?	182
Clear paper jams in the document feeder—31.13.yz	182
Clear paper jams in tray 1—13.A1	186
Clear paper jams in tray 2, tray 3, tray 4, tray 5—13.A2, 13.A3, 13.A4, 13.A5	189
Clear paper jams in the output bin—13.E1	192
Clear paper jams in the duplexer—13.CX.XX, 13.DX.XX	193
Clear paper jams in the toner-cartridge area	198
Clear paper jams in the fuser—13.B9, 13.B2, 13.FF	200
Resolve print-quality problems	202
Introduction	202
Troubleshoot print quality	203
Update the printer firmware	203
Print from a different software program	203
Check the paper-type setting for the print job	204
Check the paper type setting on the printer	204
Check the paper type setting (Windows)	204
Check the paper type setting (macOS)	204
Check toner-cartridge status	205
Step one: Print the supplies status page	205
Step two: Check supplies status	205
Print a cleaning page	205
Visually inspect the toner cartridge or cartridges	206
Check paper and the printing environment	207
Step one: Use paper that meets HP specifications	207
Step two: Check the environment	207
Step three: Set the individual tray alignment	207
Try a different print driver	208
Check the EconoMode settings	208
Adjust print density	209
Troubleshoot image defects	209
Improve copy image quality	217
Check the scanner glass for dirt and smudges	217
Calibrate the scanner	218
Check the paper settings	220
Check the paper selection options	220
Check the image-adjustment settings	220
Optimize copy quality for text or pictures	220
Edge-to-edge copying	221
Improve scan image quality	222
Check the scanner glass for dirt and smudges	222
Check the resolution settings	223
Check the color settings	224
Check the image-adjustment settings	224
Optimize scan quality for text or pictures	225
Check the output-quality settings	225
Improve fax image quality	227
Check the scanner glass for dirt and smudges	227
Check the send-fax resolution settings	228
Check the image-adjustment settings	229
Optimize fax quality for text or pictures	229
Check the error-correction settings	229
Check the fit-to-page setting	230
Send to a different fax machine	230
Check the sender's fax machine	230
Solve wired network problems	231
Introduction	231
Poor physical connection	231
The computer is unable to communicate with the printer	231
The printer is using incorrect link and duplex settings for the network	232
New software programs might be causing compatibility problems	232
The computer or workstation might be set up incorrectly	232
The printer is disabled, or other network settings are incorrect	232
Solve wireless network problems	233
Introduction	233
Wireless connectivity checklist	233
The printer does not print after the wireless configuration completes	234
The printer does not print, and the computer has a third-party firewall installed	234
The wireless connection does not work after moving the wireless router or printer	234
Cannot connect more computers to the wireless printer	235
The wireless printer loses communication when connected to a VPN	235
The network does not appear in the wireless networks list	235
The wireless network is not functioning	235
Reduce interference on a wireless network	236
Solve fax problems	237
Checklist for solving fax problems	238
What type of phone line are you using?	238
Are you using a surge-protection device?	238
Are you using a phone company voice-messaging service or an answering machine?	238
Does your phone line have a call-waiting feature?	239
Check fax accessory status	239
General fax problems	240
The fax failed to send	240
An Out of Memory status message displays on the printer control panel	240
Print quality of a photo is poor or prints as a gray box	240
You touched the Stop button to cancel a fax, but the fax was still sent	240
No fax address book button displays	240
Not able to locate the Fax settings in HP Web Jetadmin	240
The header is appended to the top of the page when the overlay option is enabled	241
A mix of names and numbers is in the recipients box	241
A one-page fax prints as two pages	241
A document stops in the document feeder in the middle of faxing	241
The volume for sounds coming from the fax accessory is too high or too low	241
USB flash drive is not responding	242
Method one: Enable the USB port from the printer control panel	242
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)	242

Match case Limit results 1 per page

fax

feeding problems

223, 226

optimize for text or pictures

213

overview

127

required settings

128

settings

129

setup

128

fax port

locating

4, 6

fax settings

HP Embedded Web Server

136,

138, 141

required

128

feeding problems

223, 226

folders

sending to

119

formatter

locating

4, 5

fuser

jams

167

gateway, setting default

146

general conﬁguration

HP Embedded Web Server

136,

138

genuine HP cartridges

33, 34

glass, cleaning

203, 208, 213

hard disks

encrypted

149, 151

hard drive

part number

Help button

locating

4, 7

help, control panel

156

Hi-Speed USB 2.0 printing port

locating

4, 6

Home button

locating

4, 7

HP Customer Care

156

HP Embedded Web Server

changing network settings

146

changing printer name

146

copy settings

136, 138, 139

digital send settings

136, 138,

140

fax settings

136, 138, 141

general conﬁguration

136, 138

HP Web Services

136, 138, 143

information pages

136, 138

network settings

136, 138, 143

opening

146