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HP LaserJet M200 User Guide - Page 81

Solve problems, Clear paper jams

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6 Solve problems ● Customer support ● Control panel help system (touchscreen models only) ● Restore the factory-set defaults ● A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Resolving print quality problems ● Solve wired network problems ● Solve wireless network problems For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM253. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW 71

Section	Page
Printer overview	11
Printer views	12
Printer front view	12
Printer back view	13
2-line control-panel view (nw and dn models only)	14
Touchscreen control-panel view (dw models only)	16
Home screen layout	17
How to use the touchscreen control panel	18
Printer specifications	19
Technical specifications	19
Supported operating systems	19
Mobile printing solutions	21
Printer dimensions	22
Power consumption, electrical specifications, and acoustic emissions	23
Operating environmental range	23
Printer hardware setup and software installation	24
Paper trays	25
Introduction	26
Load paper to the single-sheet slot (Tray 1)	26
Introduction	26
Tray 1 paper orientation	28
Load paper to Tray 2	29
Introduction	29
Tray 2 paper orientation	31
Load and print envelopes	33
Introduction	33
Print envelopes	33
Envelope orientation	34
Load and print labels	35
Introduction	35
Manually feed labels	35
Label orientation	36
Supplies, accessories, and parts	37
Order supplies, accessories, and parts	38
Ordering	38
Supplies and accessories	38
Customer self-repair parts	39
Replace the toner cartridges	40
Introduction	40
Remove and replace the toner cartridges	42
Print	45
Print tasks (Windows)	46
How to print (Windows)	46
Automatically print on both sides (Windows)	46
Manually print on both sides (Windows)	47
Print multiple pages per sheet (Windows)	47
Select the paper type (Windows)	48
Print tasks (OS X)	49
How to print (OS X)	49
Automatically print on both sides (OS X)	49
Manually print on both sides (OS X)	49
Print multiple pages per sheet (OS X)	50
Select the paper type (OS X)	50
Mobile printing	51
Introduction	51
Wi-Fi Direct (wireless models only)	51
Enable or disable Wi-Fi Direct	53
Change the printer Wi-Fi Direct name	54
HP ePrint via email	56
HP ePrint software	57
AirPrint	58
Android embedded printing	58
Use walk-up USB printing (touchscreen models only)	59
Introduction	59
Step one: Access USB files on the printer	59
Step two: Print USB documents	59
Option one: Print documents	59
Option two: Print photos	60
Manage the printer	61
Use HP Web Services applications (touchscreen models only)	62
Change the printer connection type (Windows)	63
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)	64
Configure IP network settings	67
Introduction	67
Printer sharing disclaimer	67
View or change network settings	67
Rename the printer on a network	68
Manually configure IPv4 TCP/IP parameters from the control panel	69
Printer security features	71
Introduction	71
Assign or change the system password using the HP Embedded Web Server	71
Energy-conservation settings	73
Introduction	73
Print with EconoMode	73
Set the Sleep/Auto Off After Inactivity setting	73
Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power	74
Set the Delay Shut Down setting	75
HP Web Jetadmin	77
Update the firmware	78
Method one: Update the firmware using the control panel	78
Method two: Update the firmware using the Firmware Update Utility	79
Solve problems	81
Customer support	82
Control panel help system (touchscreen models only)	83
Restore the factory-set defaults	84
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	85
Change the “Very Low” settings	85
For printers with fax capability	86
Order supplies	87
Printer does not pick up paper or misfeeds	88
Introduction	88
The product does not pick up paper	88
The product picks up multiple sheets of paper	88
Clear paper jams	89
Introduction	89
Paper jam locations	89
Experiencing frequent or recurring paper jams?	90
Clear paper jams in the single-sheet slot (Tray 1)	92
Clear paper jams in Tray 2	94
Clear paper jams in the rear door and the fuser area	96
Clear paper jams in the duplexer (duplex models only)	98
Clear paper jams in the output bin	100
Improve print quality	102
Introduction	102
Update the printer firmware	103
Print from a different software program	103
Check the paper-type setting for the print job	103
Check the paper type setting on the printer	103
Check the paper type setting (Windows)	103
Check the paper type setting (OS X)	103
Check toner-cartridge status	104
Print a cleaning page	105
Visually inspect the toner cartridge or cartridges	106
Check paper and the printing environment	106
Step one: Use paper that meets HP specifications	106
Step two: Check the environment	106
Step three: Set the individual tray alignment	107
Try a different print driver	108
Check the EconoMode settings	109
Adjust Print Density	109
Calibrate the printer to align the colors	110
Adjust color settings (Windows)	111
Print and interpret the print quality page	111
Resolving print quality problems	113
Introduction	113
Troubleshoot print quality problems	113
Solve wired network problems	121
Introduction	121
Poor physical connection	121
The computer is unable to communicate with the printer	121
The printer is using incorrect link and duplex settings for the network	122
New software programs might be causing compatibility problems	122
The computer or workstation might be set up incorrectly	122
The printer is disabled, or other network settings are incorrect	122
Solve wireless network problems	123
Introduction	123
Wireless connectivity checklist	123
The printer does not print after the wireless configuration completes	124
The printer does not print, and the computer has a third-party firewall installed	124
The wireless connection does not work after moving the wireless router or printer	124
Cannot connect more computers to the wireless printer	124
The wireless printer loses communication when connected to a VPN	125
The network does not appear in the wireless networks list	125
The wireless network is not functioning	125
Perform a wireless network diagnostic test	125
Reduce interference on a wireless network	126