HP LaserJet MFP M442 User Guide - Page 146

Troubleshooting, Printing Preferences

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Condition Possible cause Suggested solutions The paper size and the paper size settings do not match. Ensure that the paper size in the printer driver settings matches the paper in the tray. Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use. The machine prints, but The machine cable is loose or defective. the text is wrong, garbled, or incomplete. Disconnect the machine cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer that you know works and try a print job. Finally, try a new machine cable. The wrong printer driver was selected. Check the application's printer selection menu to ensure that your machine is selected. The software application is malfunctioning. Try printing a job from another application. The operating system is malfunctioning. Exit Windows and reboot the computer. Turn the machine off and back on again. Pages print, but they are The toner cartridge is defective or out of toner. blank. Redistribute the toner, if necessary. If necessary, replace the toner cartridge. The file may have blank pages. Check the file to ensure that it does not contain blank pages. Some parts, such as the controller or the board, may Contact a service representative. be defective. The machine does not print PDF files correctly. Some parts of graphics, text, or illustrations are missing. Incompatibility between the PDF file and the Acrobat products. Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. NOTE: It will take longer to print when you print a PDF file as an image. The print quality of photos The resolution of the photo is very low. is not good. Images are not clear. Reduce the photo size. If you increase the photo size in the software application, the resolution will be reduced. Before printing, the Using damp/wet paper can cause vapor [white machine emits vapor near smoke] during printing. the output tray. This is not a problem, just keep printing. If you are bothered by the smoke [vapor], then replace the paper with fresh paper from an unopened ream. The machine does not print special-sized paper, such as billing paper. Paper size and paper size setting do not match. Set the correct paper size in the Custom in Paper tab in Printing Preferences. The printed billing paper is The paper type setting does not match. curled. Change the printer option and try again. Go to Printing Preferences, click Paper tab, and set type to Thin. 138 Chapter 11 Troubleshooting ENWW

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Condition
Possible cause
Suggested solutions
The paper size and the paper size settings do not
match.
Ensure that the paper size in the printer driver
settings matches the paper in the tray. Or, ensure
that the paper size in the printer driver settings
matches the paper selection in the software
application settings you use.
The machine prints, but
the text is wrong, garbled,
or incomplete.
The machine cable is loose or defective.
Disconnect the machine cable and reconnect. Try a
print job that you have already printed successfully. If
possible, attach the cable and the machine to
another computer that you know works and try a
print job. Finally, try a new machine cable.
The wrong printer driver was selected.
Check the application’s printer selection menu to
ensure that your machine is selected.
The software application is malfunctioning.
Try printing a job from another application.
The operating system is malfunctioning.
Exit Windows and reboot the computer. Turn the
machine off and back on again.
Pages print, but they are
blank.
The toner cartridge is defective or out of toner.
Redistribute the toner, if necessary. If necessary,
replace the toner cartridge.
The file may have blank pages.
Check the file to ensure that it does not contain blank
pages.
Some parts, such as the controller or the board, may
be defective.
Contact a service representative.
The machine does not
print PDF files correctly.
Some parts of graphics,
text, or illustrations are
missing.
Incompatibility between the PDF file and the Acrobat
products.
Printing the PDF file as an image may enable the file
to print. Turn on Print As Image from the Acrobat
printing options.
NOTE:
It will take longer to print when you print a
PDF file as an image.
The print quality of photos
is not good. Images are
not clear.
The resolution of the photo is very low.
Reduce the photo size. If you increase the photo size
in the software application, the resolution will be
reduced.
Before printing, the
machine emits vapor near
the output tray.
Using damp/wet paper can cause vapor [white
smoke] during printing.
This is not a problem, just keep printing. If you are
bothered by the smoke [vapor], then replace the
paper with fresh paper from an unopened ream.
The machine does not
print special-sized paper,
such as billing paper.
Paper size and paper size setting do not match.
Set the correct paper size in the
Custom
in
Paper
tab
in
Printing Preferences
.
The printed billing paper is
curled.
The paper type setting does not match.
Change the printer option and try again. Go to
Printing Preferences
, click
Paper
tab, and set type to
Thin
.
138
Chapter 11
Troubleshooting
ENWW