HP LaserJet Managed MFP E62665 User Guide - Page 9

Rename the printer on a network

................................................................................................................

143

Manually configure IPv4 TCP/IP parameters from the control panel

.....................................................

144

Manually configure IPv6 TCP/IP parameters from the control panel

.....................................................

144

Link speed and duplex settings

....................................................................................................................

145

Printer security features

.....................................................................................................................................................

146

Introduction

......................................................................................................................................................

146

Security statements

.......................................................................................................................................

146

IP Security

.........................................................................................................................................................

146

Assign or change the system password using the HP Embedded Web Server

....................................

146

Encryption support: HP High Performance Secure Hard Disks

................................................................

147

Lock the formatter

..........................................................................................................................................

147

Energy-conservation settings

...........................................................................................................................................

148

Introduction

......................................................................................................................................................

148

Print with EconoMode

....................................................................................................................................

148

Set the sleep timer and configure the printer to use 1 watt or less of power

......................................

148

Set the sleep schedule

...................................................................................................................................

149

HP Web Jetadmin

.................................................................................................................................................................

150

Software and firmware updates

........................................................................................................................................

151

9

Solve problems

.....................................................................................................................................................................................

153

Customer support

................................................................................................................................................................

154

Control panel help system

.................................................................................................................................................

155

Reset factory settings

.........................................................................................................................................................

156

Introduction

......................................................................................................................................................

156

Method one: Reset factory settings from the printer control panel

.......................................................

156

Method two: Reset factory settings from the HP Embedded Web Server (network-connected

printers only)

....................................................................................................................................................

156

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

...............................

157

Printer does not pick up paper or misfeeds

....................................................................................................................

158

Introduction

......................................................................................................................................................

158

The printer does not pick up paper

..............................................................................................................

158

The printer picks up multiple sheets of paper

............................................................................................

160

The document feeder jams, skews, or picks up multiple sheets of paper

............................................

164

Clear paper jams

..................................................................................................................................................................

165

Introduction

......................................................................................................................................................

165

Paper jam locations

........................................................................................................................................

166

Auto-navigation for clearing paper jams

.....................................................................................................

167

Experiencing frequent or recurring paper jams?

.......................................................................................

167

Clear paper jams in the document feeder (31.13)

.....................................................................................

168

Clear paper jams in Tray 1 (13.A1)

...............................................................................................................

170

Clear paper jams in Trays 2, 3, 4, 5 (13.A2, 13.A3, 13.A4, 13.A5)

..........................................................

172

ENWW

vii

Section	Page
Printer overview	11
Warning icons	11
Potential shock hazard	12
Printer views	13
Printer front view	13
Printer back view	14
Interface ports	15
Control-panel view	15
How to use the touchscreen control panel	18
Printer specifications	19
Technical specifications	19
Supported operating systems	22
Printer dimensions	24
Power consumption, electrical specifications, and acoustic emissions	25
Operating environment range	26
Printer hardware setup and software installation	27
Paper trays	29
Introduction	30
Load paper to Tray 1 (multipurpose tray)	31
Tray 1 paper orientation	32
Use alternative letterhead mode	35
Enable Alternative Letterhead Mode by using the printer control-panel menus	35
Load paper to Tray 2 and the 550-sheet trays	36
Introduction	36
Tray 2 and the 550-sheet trays paper orientation	37
Use alternative letterhead mode	39
Enable Alternative Letterhead Mode by using the printer control-panel menus	39
Load paper to the 2,100-sheet high-capacity input tray	40
High-capacity input tray paper orientation	41
Load and print envelopes	44
Introduction	44
Print envelopes	44
Envelope orientation	45
Load and print labels	46
Introduction	46
Manually feed labels	46
Label orientation	47
Configure the 900-sheet 3-bin Stapling Mailbox (Flow model)	48
Configure the default staple location	48
Configure the operation mode	48
Supplies, accessories, and parts	51
Order supplies, accessories, and parts	52
Ordering	52
Replace the toner cartridge	53
Toner-cartridge information	53
Remove and replace the cartridge	53
Replace the staple cartridge	57
Print	59
Print tasks (Windows)	60
How to print (Windows)	60
Automatically print on both sides (Windows)	60
Manually print on both sides (Windows)	61
Print multiple pages per sheet (Windows)	61
Select the paper type (Windows)	62
Additional print tasks	63
Print tasks (macOS)	64
How to print (macOS)	64
Automatically print on both sides (macOS)	64
Manually print on both sides (macOS)	64
Print multiple pages per sheet (macOS)	65
Select the paper type (macOS)	65
Additional print tasks	65
Store print jobs on the printer to print later or print privately	67
Introduction	67
Create a stored job (Windows)	67
Create a stored job (macOS)	68
Print a stored job	69
Delete a stored job	69
Delete a job that is stored on the printer	69
Change the job storage limit	69
Information sent to printer for Job Accounting purposes	70
Mobile printing solutions	71
Introduction	71
Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w BLE/NFC/Wireless accessory installed)	71
HP ePrint via email	72
AirPrint	73
Android embedded printing	73
Print from a USB flash drive	74
Introduction	74
Enable the USB port for printing	74
Print USB documents	75
Print using high-speed USB 2.0 port (wired)	76
Enable the high-speed USB port for printing	76
Copy	77
Make a copy	78
Copy on both sides (duplex)	80
Additional options when copying	82
Additional copy tasks	84
Scan	85
Set up Scan to Email	86
Introduction	86
Before you begin	86
Step one: Access the HP Embedded Web Server (EWS)	86
Step two: Configure the Network Identification settings	87
Step three: Configure the Scan to Email feature	88
Method one: Basic configuration using the Email Setup Wizard	88
Method two: Advanced configuration using the Email Setup	91
Step four: Configure the Quick Sets (optional)	95
Step five: Set up Scan to Email to use Office 365 Outlook (optional)	96
Introduction	96
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account	96
Set up Scan to Network Folder	99
Introduction	99
Before you begin	99
Step one: Access the HP Embedded Web Server	99
Step two: Set up Scan to Network Folder	99
Method one: Use the Scan to Network Folder Wizard	99
Method two: Use Scan to Network Folder Setup	101
Step one: Begin the configuration	101
Step two: Configure the Scan to Network Folder settings	101
Dialog one: Set the Quick Set name, description, and options for user interaction at the control pan ...	101
Dialog two: Folder Settings	102
Configure the destination folder for scanned documents	102
Select the destination folder permissions	105
Dialog three: Notification settings	106
Dialog four: Scan Settings	107
Dialog five: File Settings	107
Dialog six: Summary	108
Step three: Complete the configuration	108
Set up Scan to SharePoint® (Flow models only)	109
Introduction	109
Before you begin	109
Step one: Access the HP Embedded Web Server (EWS)	109
Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set	109
Quick set scan settings and options for Scan to SharePoint®	111
Set up Scan to USB Drive	113
Introduction	113
Step one: Access the HP Embedded Web Server	113
Step two: Enable Scan to USB Drive	113
Step three: Configure the Quick Sets (optional)	113
Default scan settings for Scan to USB Drive setup	114
Default file settings for Scan to USB Drive setup	115
Scan to email	117
Introduction	117
Scan to email	117
Scan to job storage	120
Introduction	120
Scan to job storage on the printer	120
Print from job storage on the printer	122
Scan to network folder	123
Introduction	123
Scan to network folder	123
Scan to SharePoint	125
Introduction	125
Scan to SharePoint	125
Scan to USB drive	127
Introduction	127
Scan to USB drive	127
Additional options when scanning	129
HP JetAdvantage business solutions	132
Additional scan tasks	133
Fax	135
Set up fax	136
Introduction	136
Set up fax by using the printer control panel	136
Change fax configurations	137
Fax dialing settings	137
General fax send settings	138
Fax receive settings	138
Send a fax	140
Additional fax tasks	142
Manage the printer	143
Advanced configuration with the HP Embedded Web Server (EWS)	144
Introduction	144
How to access the HP Embedded Web Server (EWS)	145
HP Embedded Web Server features	145
Information tab	145
General tab	146
Copy/Print tab	147
Scan/Digital Send tab	147
Fax tab	148
Supplies tab	149
Troubleshooting tab	149
Security tab	150
HP Web Services tab	150
Networking tab	150
Other Links list	152
Configure IP network settings	153
Printer sharing disclaimer	153
View or change network settings	153
Rename the printer on a network	153
Manually configure IPv4 TCP/IP parameters from the control panel	154
Manually configure IPv6 TCP/IP parameters from the control panel	154
Link speed and duplex settings	155
Printer security features	156
Introduction	156
Security statements	156
IP Security	156
Assign or change the system password using the HP Embedded Web Server	156
Encryption support: HP High Performance Secure Hard Disks	157
Lock the formatter	157
Energy-conservation settings	158
Introduction	158
Print with EconoMode	158
Set the sleep timer and configure the printer to use 1 watt or less of power	158
Set the sleep schedule	159
HP Web Jetadmin	160
Software and firmware updates	161
Solve problems	163
Customer support	164
Control panel help system	165
Reset factory settings	166
Introduction	166
Method one: Reset factory settings from the printer control panel	166
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	166
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	167
Printer does not pick up paper or misfeeds	168
Introduction	168
The printer does not pick up paper	168
The printer picks up multiple sheets of paper	170
The document feeder jams, skews, or picks up multiple sheets of paper	174
Clear paper jams	175
Introduction	175
Paper jam locations	176
Auto-navigation for clearing paper jams	177
Experiencing frequent or recurring paper jams?	177
Clear paper jams in the document feeder (31.13)	178
Clear paper jams in Tray 1 (13.A1)	180
Clear paper jams in Trays 2, 3, 4, 5 (13.A2, 13.A3, 13.A4, 13.A5)	182
Clear paper jams in the 2,100-sheet high-capacity input tray (13.A, 13.F)	185
Clear paper jams in the right door and fuser area (13.B9, 13.B2, 13.FF)	189
Clear paper jams in the output bin (13.E1)	192
Clear paper jams in the duplexer (13.C, 13.D, 13.B)	192
Clear paper jams in the envelope feeder (13.A)	193
Clear paper jams in the HP 900-sheet 3-bin Stapling Mailbox (13.E, 13.7)	195
Clear staple jams (13.8)	197
Resolve print-quality problems	200
Introduction	200
Troubleshoot print quality	200
Update the printer firmware	200
Print from a different software program	200
Check the paper type setting for the print job	200
Check the paper type setting on the printer	200
Check the paper type setting (Windows)	201
Check the paper type setting (macOS)	201
Check toner-cartridge status	201
Print a cleaning page	202
Visually inspect the toner cartridge	202
Check paper and the printing environment	203
Step one: Use paper that meets HP specifications	203
Step two: Check the environment	203
Step three: Set the individual tray alignment	203
Try a different print driver	204
Improve copy image quality	205
Check the scanner glass for dirt and smudges	205
Calibrate the scanner	206
Check the paper settings	207
Check the paper selection options	207
Check the image-adjustment settings	207
Optimize copy quality for text or pictures	208
Edge-to-edge copying	208
Improve scan image quality	209
Check the scanner glass for dirt and smudges	209
Check the resolution settings	210
Check the image-adjustment settings	211
Optimize scan quality for text or pictures	211
Check the output-quality settings	212
Improve fax image quality	213
Check the scanner glass for dirt and smudges	213
Check the send-fax resolution settings	214
Check the image-adjustment settings	215
Optimize fax quality for text or pictures	215
Check the error-correction settings	215
Check the fit-to-page setting	216
Send to a different fax machine	216
Check the sender's fax machine	216
Solve fax problems	217
Checklist for solving fax problems	217
What type of phone line are you using?	217
Are you using a surge-protection device?	217
Are you using a phone company voice-messaging service or an answering machine?	217
Does your phone line have a call-waiting feature?	218
Check fax accessory status	218
General fax problems	219
The fax failed to send	219
An Out of Memory status message displays on the printer control panel	219
Print quality of a photo is poor or prints as a gray box	219
You touched the Stop button to cancel a fax, but the fax was still sent	219
No fax address book button displays	219
Not able to locate the Fax settings in HP Web Jetadmin	219
The header is appended to the top of the page when the overlay option is enabled	219
A mix of names and numbers is in the recipients box	219
A one-page fax prints as two pages	219
A document stops in the document feeder in the middle of faxing	220
The volume for sounds coming from the fax accessory is too high or too low	220

HP LaserJet Managed MFP E62665 User Guide - Page 9

Clear paper jams in Trays 2

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