Configure EconoMode from the printer control panel
..........................................................
158
Set the sleep timer and configure the printer to use 1 watt or less of power
......................................
158
Set the sleep schedule
...................................................................................................................................
159
HP Web Jetadmin
.................................................................................................................................................................
159
Software and firmware updates
........................................................................................................................................
159
9
Solve problems
.....................................................................................................................................................................................
161
Customer support
................................................................................................................................................................
162
Control panel help system
.................................................................................................................................................
162
Reset factory settings
.........................................................................................................................................................
163
Introduction
......................................................................................................................................................
163
Method one: Reset factory settings from the printer control panel
.......................................................
163
Method two: Reset factory settings from the HP Embedded Web Server (network-connected
printers only)
....................................................................................................................................................
163
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
...............................
163
Printer does not pick up paper or misfeeds
....................................................................................................................
165
Introduction
......................................................................................................................................................
165
The printer does not pick up paper
..............................................................................................................
165
The printer picks up multiple sheets of paper
............................................................................................
167
The document feeder jams, skews, or picks up multiple sheets of paper
............................................
170
Clear paper jams
..................................................................................................................................................................
172
Introduction
......................................................................................................................................................
172
Paper jam locations
........................................................................................................................................
172
Auto-navigation for clearing paper jams
.....................................................................................................
173
Experiencing frequent or recurring paper jams?
.......................................................................................
173
Clear paper jams in the document feeder—31.13.yz
..............................................................................
174
Clear paper jams in tray 1—13.A1
...............................................................................................................
175
Clear paper jams in tray 2, tray 3—13.A2, 13.A3
......................................................................................
176
Clear paper jams in the output bin—13.E1
................................................................................................
177
Clear paper jams in the fuser area—13.B9, 13.B2, 13.FF
........................................................................
178
Resolve print-quality problems
.........................................................................................................................................
180
Introduction
......................................................................................................................................................
180
Troubleshoot print quality
.............................................................................................................................
181
Print from a different software program
................................................................................
181
Check the paper-type setting for the print job
......................................................................
182
Check the paper type setting on the printer
.....................................................
182
Check the paper type setting (Windows)
...........................................................
182
Check the paper type setting (macOS)
...............................................................
182
Check toner-cartridge status
....................................................................................................
183
Step one: Print the supplies status page
...........................................................
183
Step two: Check supplies status
..........................................................................
183
viii
ENWW