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Interpret control-panel light patterns (LED control panels only)

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Interpret control-panel light patterns (LED control panels only) If the printer requires user confirmation, the LED control panel alternates between Go and a two-digit status code. If the printer requires attention, the LED control panel alternates between Er and a two-digit error code. Use the table below to determine any issues with the printer. Table 9-1 Status-light legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Table 9-2 Control-panel light patterns Light status Error code State of the printer Action The Attention light is Go/01 blinking. The printer is in manual-feed mode. Load the correct paper type and size into the input tray. Press the Start Copy button to continue. Go/02 The printer is processing a manual duplex job. Load the pages into the input tray to print the second sides. Press the Start Copy button to continue. Go/03 Er/01 Er/02 Er/03 Er/04 Er/05 Er/06 Er/25 Er/26 Er/81 Er/82 Print job is different from the user's settings. Load plain paper or press the Start Copy button to continue with the paper currently loaded. The input tray is empty. Load the tray. A door is open. Verify that the top cover is fully closed. The printer failed to pick a sheet of paper to print. Press Start Copy to continue. Paper is jammed in the input tray. Clear the jam. Paper is jammed in the toner cartridge area. Clear the jam. Paper is jammed in the output bin area. Clear the jam. The loaded paper is not the size needed for the print job. Replace the paper, or press Start Copy to continue with the size currently loaded. The printer has experienced a general engine error. Press Start Copy to continue. If the error repeats, turn off the printer. Wait 30 seconds, and then turn on the printer. Incorrect firmware has been loaded. Press Start Copy firmware. to continue. Load the correct The printer has experienced a bad code signature. Press Start Copy to accept the signature, or press Cancel to stop the upgrade. ENWW Interpret control-panel light patterns (LED control panels only) 127

Section	Page
Printer overview	13
Printer views	14
Printer front view	14
Printer back view	15
Interface ports	15
LED control-panel view (M130a, M132a, M133a, M134a models)	20
Home screen layout	21
How to use the touchscreen control panel	22
Printer specifications	23
Technical specifications	23
Supported operating systems	24
Mobile printing solutions	25
Printer dimensions	26
Power consumption, electrical specifications, and acoustic emissions	27
Operating-environment range	27
Printer hardware setup and software installation	28
Paper trays	29
Load the input tray	30
Introduction	30
Load paper into the input tray	30
Load and print envelopes	33
Introduction	33
Print envelopes	33
Envelope orientation	33
Supplies, accessories, and parts	35
Order supplies, accessories, and parts	36
Ordering	36
Supplies and accessories	36
Customer self-repair parts	36
Configure the HP toner-cartridge-protection supply settings	38
Introduction	38
Enable or disable the Cartridge Policy feature	38
Enable the feature on 2-line and touchscreen control panel models	38
Disable the feature on 2-line and touchscreen control panel models	38
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature	39
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature	39
Troubleshoot Cartridge Policy control panel or EWS error messages	40
Enable or disable the Cartridge Protection feature	40
Enable the feature on 2-line and touchscreen control panel models	40
Disable the feature on 2-line and touchscreen control panel models	41
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature	41
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature	42
Troubleshoot Cartridge Protection control panel or EWS error messages	43
Replace the toner cartridge	44
Introduction	44
Toner-cartridge and imaging-drum information	44
Replace the toner cartridge (M129-M132 models)	45
Replace the toner cartridge (M133-M134 models)	47
Replace the imaging drum (M129-M132 models)	50
Replace the imaging drum (M133-M134 models)	53
Print	57
Print tasks (Windows)	58
How to print (Windows)	58
Manually print on both sides (Windows)	59
Print multiple pages per sheet (Windows)	59
Select the paper type (Windows)	60
Additional print tasks	61
Print tasks (OS X)	62
How to print (OS X)	62
Manually print on both sides (OS X)	62
Print multiple pages per sheet (OS X)	62
Select the paper type (OS X)	63
Additional print tasks	64
Mobile printing	65
Introduction	65
Wi-Fi Direct (wireless models only)	65
Enable or disable Wi-Fi Direct	67
Change the printer Wi-Fi Direct name	68
HP ePrint via email	69
HP ePrint software	70
AirPrint	71
Android embedded printing	71
Copy	73
Make a copy	74
Copy on both sides (duplex)	76
Copy on both sides manually	76
Additional copy tasks	77
Scan	79
Scan by using the HP Scan software (Windows)	80
Scan by using the HP Easy Scan software (OS X)	81
Set up the Scan to E-mail feature (touchscreen models only)	82
Introduction	82
Before you begin	82
Method one: Use the Scan to Email Wizard (Windows)	82
Method two: Set up the Scan to Email feature via the HP Embedded Web Server (Windows)	84
Step one: Access the HP Embedded Web Server (EWS)	84
Step two: Configure the Scan to E-mail feature	84
Step three: Add contacts to the E-mail Address Book	86
Step four: Configure the default E-mail Options	86
Set up the Scan to E-mail feature on a Mac	87
Step one: Access the HP Embedded Web Server (EWS)	87
Method one: Use a web browser to open the HP Embedded Web Server (EWS)	87
Method two: Use the HP Utility to open the HP Embedded Web Server (EWS)	87
Step two: Configure the Scan to E-mail feature	87
Step three: Add contacts to the E-mail Address Book	89
Step four: Configure the default E-mail Options	89
Set up the Scan to Network Folder feature (touchscreen models only)	91
Introduction	91
Before you begin	91
Method one: Use the Scan to Network Folder Wizard (Windows)	91
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows)	93
Step one: Access the HP Embedded Web Server (EWS)	93
Step two: Configure the Scan to Network Folder feature	94
Set up the Scan to Network Folder feature on a Mac	95
Step one: Access the HP Embedded Web Server (EWS)	95
Method one: Use a web browser to open the HP Embedded Web Server (EWS)	95
Method two: Use the HP Utility to open the HP Embedded Web Server (EWS)	95
Step two: Configure the Scan to Network Folder feature	95
Scan to email (touchscreen models only)	97
Scan to a network folder (touchscreen models only)	98
Additional scan tasks	99
Fax	101
Set up to send and receive faxes	102
Before starting	102
Step 1: Identify the phone connection type	102
Step 2: Set up the fax	106
HP Fax Setup Wizard	106
Printer control panel	107
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)	107
Step 4: Run a fax test	108
Send a fax	109
Fax from the flatbed scanner	109
Fax from the document feeder (document feeder models only)	110
Use speed dials and group-dial entries	110
Send a fax from the software	111
Send a fax from a third-party software program, such as Microsoft Word	111
Additional fax tasks	112
Manage the printer	113
Use HP Web Services applications (touchscreen models only)	114
Change the printer connection type (Windows)	115
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)	116
Advanced configuration with HP Utility for OS X	120
Open HP Utility	120
HP Utility features	120
Configure IP network settings	122
Introduction	122
Printer sharing disclaimer	122
View or change network settings	122
Rename the printer on a network	123
Manually configure IPv4 TCP/IP parameters from the control panel	124
Link speed setting	125
Printer security features	127
Introduction	127
Assign or change the system password using the Embedded Web Server	127
Lock the formatter	128
Energy-conservation settings	129
Introduction	129
Print with EconoMode	129
Set the Sleep/Auto Off After Inactivity setting	130
Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power	131
Set the Delay Shut Down setting	132
Update the firmware	134
Method one: Update the firmware using the 2-line or touchscreen control panel	134
Method two: Update the firmware using the Firmware Update Utility	135
Solve problems	137
Customer support	138
Interpret control-panel light patterns (LED control panels only)	139
Control panel help system (touchscreen models only)	142
Restore the factory-set defaults	143
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS	145
Change the “Very Low” settings	145
For printers with fax capability	146
Order supplies	147
Product does not pick up paper or misfeeds	148
Introduction	148
The printer does not pick up paper	148
The printer picks up multiple sheets of paper	149
The document feeder jams, skews, or picks up multiple sheets of paper	150
Clean the pickup rollers and separation pad in the document feeder	151
Clear paper jams	153
Introduction	153
Paper jam locations	153
Experiencing frequent or recurring paper jams?	153
Clear paper jams in the input tray	156
Clear paper jams in the toner-cartridge area	158
Clear paper jams in the output bin	161
Clear paper jams in the document feeder (document feeder models only)	164
Clean the ADF replaceable film assembly	167
Improve print quality	169
Introduction	169
Print from a different software program	169
Check the paper-type setting for the print job	169
Check the paper type setting (Windows)	169
Check the paper type setting (OS X)	169
Check toner-cartridge status	169
Clean the printer	171
Print a cleaning page	171
Visually inspect the toner cartridge and imaging drum	172
Check paper and the printing environment	172
Step one: Use paper that meets HP specifications	172
Step two: Check the environment	172
Check the EconoMode settings	173
Adjust print density	173
Improve copy and scan image quality	175
Introduction	175
Check the scanner glass for dirt and smudges	175
Check the paper settings	175
Optimize for text or pictures	177
Edge-to-edge copying	178
Clean the pickup rollers and separation pad in the document feeder	178
Improve fax image quality	180
Introduction	180
Check the scanner glass for dirt and smudges	180
Check the send-fax resolution settings	180
Check the error-correction settings	181
Check the fit-to-page setting	182
Clean the pickup rollers and separation pad in the document feeder	183
Send to a different fax machine	184
Check the sender's fax machine	184
Solve wired network problems	185
Introduction	185
Poor physical connection	185
The computer is using the incorrect IP address for the printer	185
The computer is unable to communicate with the printer	185
The printer is using incorrect link speed settings for the network	186
New software programs might be causing compatibility problems	186
The computer or workstation might be set up incorrectly	186
The printer is disabled, or other network settings are incorrect	186
Solve wireless network problems	187
Introduction	187
Wireless connectivity checklist	187
The printer does not print after the wireless configuration completes	188
The printer does not print, and the computer has a third-party firewall installed	188
The wireless connection does not work after moving the wireless router or printer	188
Cannot connect more computers to the wireless printer	188
The wireless printer loses communication when connected to a VPN	189
The network does not appear in the wireless networks list	189
The wireless network is not functioning	189
Perform a wireless network diagnostic test	189
Reduce interference on a wireless network	190
Solve fax problems	191
Introduction	191
Fax troubleshooting checklist	191
Solve general fax problems	192
Faxes are sending slowly	193
Fax quality is poor	194
Fax cuts off or prints on two pages	195

Match case Limit results 1 per page

Interpret control-panel light patterns (LED control panels only)

If the printer requires user confirmation, the LED control panel alternates between

and a two-digit status

code. If the printer requires attention, the LED control panel alternates between

and a two-digit error

code. Use the table below to determine any issues with the printer.

Table 9-1

Status-light legend

Symbol for "light off"

Symbol for "light on"

Symbol for "light blinking"

Table 9-2

Control-panel light patterns

Light status

Error code

State of the printer

Action

The Attention light is

blinking.

Go/01

The printer is in manual-feed mode.

Load the correct paper type and size into the input

tray. Press the Start Copy

button to continue.

Go/02

The printer is processing a manual

duplex job.

Load the pages into the input tray to print the second

sides. Press the Start Copy

button to continue.

Go/03

Print job is different from the user's

settings.

Load plain paper or press the Start Copy

button

to continue with the paper currently loaded.

Er/01

The input tray is empty.

Load the tray.

Er/02

A door is open.

Verify that the top cover is fully closed.

Er/03

The printer failed to pick a sheet of

paper to print.

Press Start Copy

to continue.

Er/04

Paper is jammed in the input tray.

Clear the jam.

Er/05

Paper is jammed in the toner

cartridge area.

Clear the jam.

Er/06

Paper is jammed in the output bin

area.

Clear the jam.

Er/25

The loaded paper is not the size

needed for the print job.

Replace the paper, or press Start Copy

continue with the size currently loaded.

Er/26

The printer has experienced a

general engine error.

Press Start Copy

to continue.

If the error repeats, turn off the printer. Wait 30

seconds, and then turn on the printer.

Er/81

Incorrect firmware has been loaded.

Press Start Copy

to continue. Load the correct

firmware.

Er/82

The printer has experienced a bad

code signature.

Press Start Copy

to accept the signature, or

press Cancel

to stop the upgrade.

ENWW

Interpret control-panel light patterns (LED control panels only)

127