HP Latex 3100 Limited Warranty - Page 6

d. Improper site preparation or maintenance as defined in the product documentation or as directed by HP e. Printer transportation without preparation from HP or HP representative f. Unauthorized modification or misuse, including but not limited to the insertion/connection of electric/ electronics systems/components/boards not provided or supported by HP and/or additional cables other than the ones originally present in the system g. Loss or interruption of electric power, or long time power-off without following the proper preparation as described in the product documentation To the extent permitted by local law, HP reserves the right to reject Limited Warranty claims if HP determines that there are overdue payments due to HP for the product. Cosmetic damage, including but not limited to scratches or fingerprints, is not covered by HP's Limited Warranty. Routine printer maintenance operations in the printer, such as cleaning and preventive maintenance services (including parts contained in any preventive maintenance kit and HP service engineer visits), are not covered by HP's Limited Warranty. 5. For HP printer products, the use of a refilled or non-original HP consumable product (ink, printhead, ink cartridge or maintenance kit) does not affect either HP's Limited Warranty or any HP support contract. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge or an expired ink cartridge, HP's authorized representative will charge its standard time and materials charges to service the printer for the particular failure or damage. 6. If HP or an HP authorized representative receives, during the applicable Limited Warranty Period, notice of a defect in any product covered by this HP Limited Warranty, HP shall repair or replace the defective product at HP's option. If HP elects to replace a defective product or part, HP shall either (i) deliver the replacement product or part and provide remote installation assistance, if needed, or (ii) replace the defective product or part onsite, at HP's option. Even if HP elects option (i) above, you may request HP to replace the defective product or part onsite, however, in such a case HP may charge its standard travel and labor charges to do such replacement. 7. Customer will make all reasonable efforts to support and cooperate with HP or a HP authorized representative in resolving the problem remotely, for example, starting and executing self-tests or diagnostic programs, providing all necessary information, or performing basic remedial activities upon HP's or an HP authorized representative's request. Customers may be required to participate actively in remote troubleshooting to provide the best qualification and root cause detection of the defect including the provision of printer-related information (printer utility, file logs, etc). Having the possibility to connect to the Internet from the HP Internal Print Server computer increases the capacity of HP or an HP authorized representative to do remote troubleshooting and remote support. HP or an HP authorized representative may charge its standard travel and labor charges if obliged to do troubleshooting onsite. 8. If HP is unable to repair or replace, as applicable, a defective product that is covered by this Limited Warranty, HP shall, within a reasonable time after being notified of the defect, refund the residual value of the product. The residual value will be HP's price for the returned product minus depreciation and amortization. 9. HP shall have no obligation to replace or refund until the defective components, parts, supplies, or hardware product are returned to HP, including its associated documentation. All components, parts, supplies, or hardware products removed under this Limited Warranty become the property of HP. Notwithstanding the above mentioned, HP may waive the requirement for you to return the defective product. 10. Unless otherwise stated, and to the extent permitted by local law, HP products may be manufactured using new materials or new and used materials equivalent to new in performance and reliability. HP may repair or replace products (i) with equivalent products to the products being repaired or replaced but which may have 2 HP Limited Warranty Statement ENWW