HP Latex 375 Limited Warranty - Page 6

product at HP's option., of a defect in any product covered by this HP Limited Warranty - price

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a. Improper or inadequate maintenance or calibration as defined in the product documentation or as directed by HP b. Accessories, software, interfacing, substrates, parts, ink, or supplies not provided or supported by HP c. Operation outside the product's specifications d. Improper site preparation or maintenance as defined in the product documentation or as directed by HP e. Printer transportation without preparation from HP or HP representative f. Unauthorized modification or misuse, including but not limited to the insertion/connection of electric/electronics systems/components/boards not provided or supported by HP and/or additional cables other than the ones originally present in the system g. Loss or interruption of electric power, or long time power-off without following the proper preparation as described in the product documentation To the extent permitted by local law, HP reserves the right to reject Limited Warranty claims if HP determines that there are overdue payments due to HP for the product. Cosmetic damage, including but not limited to scratches or fingerprints, is not covered by HP's Limited Warranty. Routine printer maintenance operations in the printer, such as cleaning and preventive maintenance services (including parts contained in any preventive maintenance kit and HP service engineer visits), are not covered by HP's Limited Warranty. 5. HP's limited warranty is void in the event that the printer is attached to an aftermarket apparatus or system that modifies the printer's functionality, such as a continuous ink system. 6. For HP printer products, the use of a refilled or non-original HP consumable product (ink, printhead, ink cartridge or maintenance kit) does not affect either HP's Limited Warranty or any HP support contract. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge or an expired ink cartridge, HP's authorized representative will charge its standard time and materials charges to service the printer for the particular failure or damage. 7. If HP or an HP authorized representative receives, during the applicable Limited Warranty Period, notice of a defect in any product covered by this HP Limited Warranty, HP shall repair or replace the defective product at HP's option. If HP elects to replace a defective product or part, HP shall either (i) deliver the replacement product or part and provide remote installation assistance, if needed, or (ii) replace the defective product or part onsite, at HP's option. Even if HP elects option (i) above, you may request HP to replace the defective product or part onsite, however, in such a case HP may charge its standard travel and labor charges to do such replacement. 8. Customer will make all reasonable efforts to support and cooperate with HP or a HP authorized representative in resolving the problem remotely, for example, starting and executing self-tests or diagnostic programs, providing all necessary information, or performing basic remedial activities upon HP's or an HP authorized representative's request. Customers may be required to participate actively in remote troubleshooting to provide the best qualification and root cause detection of the defect including the provision of printer-related information (file logs, etc). 9. If HP is unable to repair or replace, as applicable, a defective product that is covered by this Limited Warranty, HP shall, within a reasonable time after being notified of the defect, refund the residual value of the product. The residual value will be HP's price for the returned product minus depreciation and amortization. 10. HP shall have no obligation to replace or refund until the defective components, parts, supplies, or hardware product are returned to HP, including its associated documentation. All components, parts, 2 HP Limited Warranty Statement ENWW

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a.
Improper or inadequate maintenance or calibration as
defined
in the product documentation or as
directed by HP
b.
Accessories, software, interfacing, substrates, parts, ink, or supplies not provided or supported by
HP
c.
Operation outside the product's
specifications
d.
Improper site preparation or maintenance as
defined
in the product documentation or as directed
by HP
e.
Printer transportation without preparation from HP or HP representative
f.
Unauthorized
modification
or misuse, including but not limited to the insertion/connection of
electric/electronics systems/components/boards not provided or supported by HP and/or
additional cables other than the ones originally present in the system
g.
Loss or interruption of electric power, or long time
power-off
without following the proper
preparation as described in the product documentation
To the extent permitted by local law, HP reserves the right to reject Limited Warranty claims if HP
determines that there are overdue payments due to HP for the product.
Cosmetic damage, including but not limited to scratches or
fingerprints,
is not covered by HP’s Limited
Warranty.
Routine printer maintenance operations in the printer, such as cleaning and preventive maintenance
services (including parts contained in any preventive maintenance kit and HP service engineer visits), are
not covered by HP’s Limited Warranty.
5.
HP’s limited warranty is void in the event that the printer is attached to an aftermarket apparatus or
system that
modifies
the printer’s functionality, such as a continuous ink system.
6.
For HP printer products, the use of a
refilled
or non-original HP consumable product (ink, printhead, ink
cartridge or maintenance kit) does not
affect
either HP’s Limited Warranty or any HP support contract.
However, if printer failure or damage is attributable to the use of a non-HP or
refilled
ink cartridge or an
expired ink cartridge, HP's authorized representative will charge its standard time and materials charges
to service the printer for the particular failure or damage.
7.
If HP or an HP authorized representative receives, during the applicable Limited Warranty Period, notice
of a defect in any product covered by this HP Limited Warranty, HP shall repair or replace the defective
product at HP's option.
If HP elects to replace a defective product or part, HP shall either (i) deliver the replacement product or
part and provide remote installation assistance, if needed, or (ii) replace the defective product or part
onsite, at HP’s option. Even if HP elects option (i) above, you may request HP to replace the defective
product or part onsite, however, in such a case HP may charge its standard travel and labor charges to
do such replacement.
8.
Customer will make all reasonable
efforts
to support and cooperate with HP or a HP authorized
representative in resolving the problem remotely, for example, starting and executing self-tests or
diagnostic programs, providing all necessary information, or performing basic remedial activities upon
HP’s or an HP authorized representative’s request. Customers may be required to participate actively in
remote troubleshooting to provide the best
qualification
and root cause detection of the defect including
the provision of printer-related information
(file
logs, etc).
9.
If HP is unable to repair or replace, as applicable, a defective product that is covered by this Limited
Warranty, HP shall, within a reasonable time after being
notified
of the defect, refund the residual value
of the product. The residual value will be HP’s price for the returned product minus depreciation and
amortization.
10.
HP shall have no obligation to replace or refund until the defective components, parts, supplies, or
hardware product are returned to HP, including its associated documentation. All components, parts,
2
HP Limited Warranty Statement
ENWW