HP Latex R1000 User Guide
HP Latex R1000 Manual
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- HP Latex R1000 | User Guide - Page 1
HP Latex R1000/R2000 Printer Series User Guide - HP Latex R1000 | User Guide - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Safety notice Read and follow the operating and safety instructions before starting the printer. Trademarks - HP Latex R1000 | User Guide - Page 3
for the first time ...17 Turn the printer on and off ...18 Move the printer ...18 2 HP Internal Print Server ...20 Start the Internal Print Server ...21 Internal Print Server widgets ...22 Printer status and alerts ...23 Update the firmware and the Internal Print Server ...23 Internal Print Server - HP Latex R1000 | User Guide - Page 4
the printheads ...115 Possible difficulties with printhead alignment ...121 Color calibration ...124 Color consistency between different HP Latex R series printers 127 Color emulation ...127 Color profiles ...127 Substrate-advance compensation ...128 Recommended calibrations after particular events - HP Latex R1000 | User Guide - Page 5
269 The Internal Print Server cannot detect the printer ...270 Color calibration fails ...270 15 When you need help ...271 Open a support case at HP PrintOS ...271 If you are not registered with HP PrintOS ...271 HP Proactive Support ...271 HP Customer Care ...272 16 Accessories ...273 White upgrade - HP Latex R1000 | User Guide - Page 6
17 Order supplies and accessories ...291 Order ink supplies ...291 Order accessories ...292 18 Printer specifications ...293 Functional specifications ...294 Physical specifications ...294 Memory specifications ...294 Power specifications ...294 Air supply requirements (pneumatic spindle) ...295 - HP Latex R1000 | User Guide - Page 7
Textiles ...327 Flexible films ...328 Appendix C Supported HP flexible substrates ...329 Appendix D Print-quality troubleshooting summary chart ...332 Glossary ...333 Index ...336 ENWW vii - HP Latex R1000 | User Guide - Page 8
viii ENWW - HP Latex R1000 | User Guide - Page 9
1 Introduction ● Welcome to your printer ● Printer accessories and consumables ● Documentation and useful links ● Safety precautions ● Main components ● Printer software ● Turn on the printer for the first time ● Turn the printer on and off ● Move the printer ENWW 1 - HP Latex R1000 | User Guide - Page 10
printer Optional accessories Consumables HP Latex R1000 (64 in) and R2000 (98 in) HP Latex R Series Standard Tables HP Latex R Series Multi-Sheet (N-up) Kit HP Latex R Series White Upgrade Kit12 HP Latex Roll Printing Kit12 HP Latex R Series Edge Holders Kit HP Latex R Series Extension Tables1 HP - HP Latex R1000 | User Guide - Page 11
com/go/latexR2000/manuals, depending on your printer model: ● Site preparation guide and checklist ● Installation guide ● Introductory information ● User guide ● Legal information ● Limited warranty Further information is available from http://www.hp.com/go/latexR1000/support or http://www.hp.com/go - HP Latex R1000 | User Guide - Page 12
serviceable parts inside the printer except those covered by HP's Customer Self Repair program (see http://www.hp.com/go/selfrepair). Refer servicing of other parts to qualified service on, and follow the instructions in this guide about power on/off modes: see Turn the printer on and off on page - HP Latex R1000 | User Guide - Page 13
RCCB must be replaced for safety reasons; call your service representative to remove and replace the RCCB. ● If the printer operate at high temperatures and can cause burns if touched. LED's array supports, beam guide. ● Do not insert objects through slots in the printer. ENWW Safety precautions 5 - HP Latex R1000 | User Guide - Page 14
type thermocouple. ● Proper maintenance and genuine HP consumables are required to ensure that the printer operates safely as designed. The use of non-HP consumables (foams, filters, printhead cleaning roll, and inks) may present a risk of fire. The LED array supports, beam, and enclosures can reach - HP Latex R1000 | User Guide - Page 15
be required. Chemical hazard See the safety data sheets available at http://www.hp.com/go/msds to identify the chemical ingredients of your consumables (material and in the site preparation guide. NOTE: The ventilation units should not blow air directly onto the printer. ENWW Safety precautions 7 - HP Latex R1000 | User Guide - Page 16
for the HP Latex R1000 ● 11 kW (37.5 kBTU/h) for the HP Latex R2000 Air conditioning should meet local environmental, health, and safety (EHS) guidelines and regulations. NOTE: The air conditioning units should not blow air directly onto the printer. Use of tools and keys ● Users: Daily operations - HP Latex R1000 | User Guide - Page 17
Warnings and cautions The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer from being damaged. Follow the instructions marked with these symbols. WARNING! Failure to follow the guidelines marked with this symbol could result in serious - HP Latex R1000 | User Guide - Page 18
and forth across the substrate. Located internally on the carriage front and side, and beside the printhead cleaning roll; for maintenance/service personnel only You are recommended to wear gloves when handling ink cartridges, printhead cleaning cartridges, the printhead cleaning container, and - HP Latex R1000 | User Guide - Page 19
Protective Earth (PE) terminal for qualified electricians, and for maintenance/service personnel only. Earth connection essential before connecting supply. ENWW Identifies the short-circuit breaking capacity of the printer's built-in supplementary circuit breakers, beside the mains input terminal - HP Latex R1000 | User Guide - Page 20
. A system error message is displayed, and the fans turn at maximum speed. Ensure that all emergency stop buttons are released before restarting the printer. For safety reasons, access to the print zone is not permitted while printing is in progress. Therefore, if the top cover or the carriage - HP Latex R1000 | User Guide - Page 21
should be controlled by one person using only one touchscreen. Do not try to use both touchscreens at once. 5. Printer status beacon 6. Power box 7. Power switches, lights, and circuit breakers 8. Printhead cleaning roll door 9. Quick-access buttons 10. Curing module 11. Substrate output spindle - HP Latex R1000 | User Guide - Page 22
Rear view 1. Touchscreen 2 (to access the Internal Print Server) WARNING! The printer should be controlled by one person using only one touchscreen. Do not try to use both touchscreens at once. 2. Emergency stop buttons 3. Quick-access buttons 4. - HP Latex R1000 | User Guide - Page 23
Platen light The platen light illuminates both the substrate-advance belt and the job that is being printed. It can be switched on and off manually. ENWW Main components 15 - HP Latex R1000 | User Guide - Page 24
has been unexpectedly interrupted Orange User intervention is needed Green Printer idle or printing Light status Steady: Printer is stopped Flashing: Not possible Steady: Printer is stopped Flashing: Printer is printing Steady: Printer is idle Flashing: Printer is printing Examples System error - HP Latex R1000 | User Guide - Page 25
ways. See HP Internal Print Server on page 20. ● A Raster Image Processor (RIP) should be run on a separate computer; it cannot be installed on the printer's built-in computer. It is not provided with the printer and should be obtained separately. The printer is JDFenabled. If your RIP supports this - HP Latex R1000 | User Guide - Page 26
and no slopes of more than 3% inclination, see the following instructions. For more difficult movement operations, call your service representative. CAUTION: Slopes steeper than 3% may cause serious damage to the printer. 1. Turn off the printer. 2. Disconnect all power and network cables from the - HP Latex R1000 | User Guide - Page 27
b. Rotate the nut manually down the bolt. Leave about 2 cm (0.8 in) clearance at printer, you may in some cases need an electrician to reconnect the power cables. You may also need to reconfigure the network, from the printer's built-in computer and from the RIP computer. See the Installation Guide - HP Latex R1000 | User Guide - Page 28
2 HP Internal Print Server ● Start the Internal Print Server ● Internal Print Server widgets ● Printer status and alerts ● Update the firmware and the Internal Print Server ● Internal Print Server settings and preferences 20 Chapter 2 HP Internal Print Server ENWW - HP Latex R1000 | User Guide - Page 29
button. You can tap any widget for further information. From the app bar at the bottom of the window, you can check and configure the printer applications. Tap the queue management widget to reach the queue management window. ENWW Start the Internal Print Server 21 - HP Latex R1000 | User Guide - Page 30
of the window provide further information and action buttons: the same buttons that exist on the printer, but with more options. ● In the History tab, you will find accounting information preview widget shows the status of the printer and the job queue. 22 Chapter 2 HP Internal Print Server ENWW - HP Latex R1000 | User Guide - Page 31
and the Internal Print Server, first update the firmware and then the Internal Print Server. Update the firmware From time to time firmware updates will be available from HP that increase the printer's functionality and enhance its features. Firmware updates can be downloaded from the Internet and - HP Latex R1000 | User Guide - Page 32
the printer off. When the firmware update process is finished, the printer will restart automatically. The firmware includes 4. Run the file Setup.exe and follow the onscreen instructions until the new software is installed. Internal Print Server Save. 24 Chapter 2 HP Internal Print Server ENWW - HP Latex R1000 | User Guide - Page 33
Change the units of measurement in the Internal Print Server To change the units of measurement in the Internal Print Server, tap , then Units. ENWW Internal Print Server settings and preferences 25 - HP Latex R1000 | User Guide - Page 34
the firewall. This chapter describes how to install and configure the RIP correctly for use with the printer. Two RIP software products from two different vendors are compatible with the printer: ● Caldera Grand RIP 11.2 software ● ONYX 12.2 RIP software You need only one of these. Create a shared - HP Latex R1000 | User Guide - Page 35
2. Open the folder properties for the new folder and navigate to the Sharing tab. Click Share. 3. Add Everyone as a name and ensure that it has read/write permissions. ENWW Create a shared folder 27 - HP Latex R1000 | User Guide - Page 36
's desktop. 2. If you already have the ONYX RIP installed, HP recommends uninstalling your current version. 3. Install the ONYX RIP software that your printer. ● Print to file Output Directory: Click the ... button and select your mounted hot folder (in this example, \\\Users\Public - HP Latex R1000 | User Guide - Page 37
connectivity by clicking the Test button. 10. Go to Configure Printer > Device tab > Features > Configure > From Printer. Select all substrates and click OK to synchronize them. Whenever you install new Internal Print Server firmware, you are recommended to use the Media Manager button to delete - HP Latex R1000 | User Guide - Page 38
the Caldera RIP and the printer driver installation instructions. After the RIP software has been installed and the printer has been added to ) ● sudo mount -t cifs //IPSipadress/IPShotfolder /mnt/hotfolder -o user=youruseronIPS,domain=yourdomainonIPS,vers=2.0 (Domains such as: WORKGROUP, BCN, - HP Latex R1000 | User Guide - Page 39
2. Set the path to your hot folder. Click the ... button and select your mounted hot folder. Synchronize substrates ▲ From EasyMedia, select the printer, and follow the steps to synchronize the substrates: Import > Autosync > Missing presets. ENWW Install Caldera software and set up the driver 31 - HP Latex R1000 | User Guide - Page 40
JMF - What is JDF? - Benefits of working with JDF for file submission ● Working with JDF - Creating JDF job tickets - What information is captured by the printer and what can be communicated by JMF to an MIS? - Guidelines for integration ○ How to integrate the - HP Latex R1000 | User Guide - Page 41
the profit margin of a job, the costs and materials consumed, as well as inventory control and stock consignment. HP is a partner member of the CIP4 organization the purpose of substrate optimization, and finishing. In this example, the printer sees the print as one job. In this situation, the MIS - HP Latex R1000 | User Guide - Page 42
into the Onyx RIP Onyx 12.2 can take advantage of the JDF interface in the printer by selecting the option on the printer driver setup. Once the JDF interface is enabled, the RIP will display printer status and notifications together with job status and ink and substrate consumption. You can display - HP Latex R1000 | User Guide - Page 43
If there are problems using the printer's hostname, switch to the printer's IP using the HP Latex System Configuration Tool. For more details, see the service manual or talk to your network administrator to solve hostname resolution. Job submission methods The printer supports two file submission - HP Latex R1000 | User Guide - Page 44
consumption, from the printer via the HP JDF/JMF Interface. It is also possible to remove a job in the printer queue via the HP JDF/JMF Interface. Onyx Connect module to communicate via JDF. Onyx Connect does not currently support JMF. Contact Onyx for further information. If you are using another - HP Latex R1000 | User Guide - Page 45
5 Handle the substrate ● Introduction ● Rigid substrate types ● Flexible substrate types ● Substrate tips ● Printer configurations ● Substrate configuration ● Load substrate into the printer ● View information about the loaded substrate ● Substrate edge holders ● How to print ● Unload a roll ● Take- - HP Latex R1000 | User Guide - Page 46
can print on both rigid and flexible substrates. When printing on flexible substrates, HP recommends installing the roll printing kit for best results. The printer can work better with some substrates than others. Factors such as substrate flatness, texture or smoothness, reaction to heat, surface - HP Latex R1000 | User Guide - Page 47
● Special board Flexible substrate types The following flexible substrate types are compatible with your printer. For detailed characteristics and applications of each substrate, see Supported HP flexible substrates on page 329. Self-adhesive vinyl ● Self-adhesive vinyl Banner ● Banner Paper - HP Latex R1000 | User Guide - Page 48
in the Internal Print Server and the correct ICC profile and other settings in the RIP. ● HP substrates are optimized to provide the best out-of-the-box printing experience with your printer. ● Use the Internal Print Server to check that any calibrations appropriate for your substrate have been - HP Latex R1000 | User Guide - Page 49
Paper, HP Photo-realistic Poster Paper, HP Coated Paper (3-in core), HP Universal Coated Paper (3-in core), HP Universal Heavyweight Coated Paper (3-in core), HP Heavyweight Coated Paper (3-in core), and HP Super Heavyweight Plus Matte Paper (3-in core). Color consistency Your printer has been - HP Latex R1000 | User Guide - Page 50
and introduce the highest measured value manually. Static electricity Static electricity is often a problem when working with rigid synthetic substrates. without the spray. Printer configurations By default, the printer prints on a sheet of rigid substrate; loading instructions are displayed by the - HP Latex R1000 | User Guide - Page 51
See Place a roll onto the spindle on page 53 and Load a roll into the printer on page 55. ● Print on a roll of flexible substrate on a spindle, with Place a roll onto the spindle on page 53 and Load a roll into the printer on page 55. ● Print on a roll of flexible substrate without spindle, resting - HP Latex R1000 | User Guide - Page 52
rigid substrate is never measured automatically: you must always enter it manually. ● Sheets per row, for multisheet printing only (see Load select it. Automatic measurements If automatic measurements are enabled, the printer automatically measures the substrate once it has been loaded. The following - HP Latex R1000 | User Guide - Page 53
the selected substrate configuration corresponds to the one that is physically loaded in the printer. To print more than one sheet in a row, you can use N-up loading a rigid substrate, you should always enter its length manually. Job properties From the Internal Print Server's main window, double - HP Latex R1000 | User Guide - Page 54
can be changed from this dialog window by using the change button, HP recommends not to do so because it may adversely affect print quality. It not compatible with your selections in the RIP. Load substrate into the printer The loading procedure depends on whether you are loading a rigid or flexible - HP Latex R1000 | User Guide - Page 55
http://www.hp.com/go/latexRseries/load_and_print_rigid CAUTION: If you see that the substrate is deformed in some way, do not try to use it. Deformed substrates may get stuck in the printer and cause head crashes. CAUTION: Under some conditions, substrates can be sensitive to heat. Before starting - HP Latex R1000 | User Guide - Page 56
Use the built-in substrate alignment pins for quick positioning of the sheets across the printer's width. Align the left side of each sheet with one of the pins, with by the RIP or can be set and adjusted on the printer. When loading substrate, place the number of sheets you intend to print in - HP Latex R1000 | User Guide - Page 57
2. Place the substrate on the substrate-advance belt, and align it against the front alignment bar, then against the left alignment bar. NOTE: For best results, the alignment should be done in this order. ENWW Load substrate into the printer 49 - HP Latex R1000 | User Guide - Page 58
3. Locate the closest pin, squeeze the grip, and slide the pin to the position at which the left edge of the next sheet will be placed. 4. Rotate the pin handle, pull it down, and lock it. 5. Place the next sheet on the substrate-advance belt, and align it against the front alignment bar and the - HP Latex R1000 | User Guide - Page 59
6. Repeat the above steps for as many sheets as you want to load. 7. Tap Substrate ready or press the equivalent quick-access button. ENWW Load substrate into the printer 51 - HP Latex R1000 | User Guide - Page 60
across the belt can be different jobs, but all jobs must have the same color set and resolution. Once the first job is selected, the printer displays jobs with a color set or resolution mismatch with a red border. If a different print mode is desired, or if separate jobs have different print modes - HP Latex R1000 | User Guide - Page 61
a roll into the printer on page 55. NOTE: The table-top roll holder comes with the roll printing kit accessory; see Roll printing kit on page 281. Place a roll onto the spindle NOTE: Printing with a spindle requires an optional accessory; see Roll printing kit on page 281. NOTE: Contact HP for the - HP Latex R1000 | User Guide - Page 62
TIP: Before inflating, use the pneumatic gun to blow air around the valve area to remove any dirt. WARNING! The air gun provided with the printer is only intended to inflate the spindle. When recommended to use for cleaning purposes, make sure to do so according to local regulations since additional - HP Latex R1000 | User Guide - Page 63
TIP: If you are a regular user of different substrate types, you can change rolls more quickly if you preload rolls of different substrate types on different spindles. Extra spindles are available for purchase. Load a roll into the printer The objective when loading substrate is to get a uniform - HP Latex R1000 | User Guide - Page 64
the automatic de-skew process if selected (this takes about a minute). NOTE: Some substrates (such as transparent and dark substrates) cannot be measured by the printer in this way. In such cases, you will be asked to enter the Left Edge and Width fields yourself into the Internal Print Server. Use - HP Latex R1000 | User Guide - Page 65
this kind of problem while printing, you can try using the edge holders to overcome it. Once the substrate edge holders are installed on the printer, the maximum width of the loaded substrate (rigid or flexible) is as follows: ● HP Latex R2000: 2440 mm (96 in) ● HP Latex R1000: 1545 mm (60 - HP Latex R1000 | User Guide - Page 66
Contents of the kit 1. Substrate edge holders assembled for flexible substrates: a. Input module b. Print-zone module, labelled ≤ 0.5 mm / ≤ 0.02 in c. Output module IMPORTANT: Ensure that each print-zone module for flexible substrates has the protective film installed. 2. Print-zone modules, - HP Latex R1000 | User Guide - Page 67
Setup procedure The edge holders must be assembled before use. The parts shown in the illustrations are provided in the substrate edge holder kit. The print-zone module should be chosen according to the thickness of the substrate to be used. Look at the label on each print-zone module to identify - HP Latex R1000 | User Guide - Page 68
6. Repeat both operations to assemble the second edge holder. Once the edge holders are assembled, they can be kept in the box provided. IMPORTANT: If you are working with thicker substrates, there are shims to be installed on the edge holders that help you to handle them. See How to install shims - HP Latex R1000 | User Guide - Page 69
Substrate thickness 0.5 mm (0.02 in) 9.1-9.5 mm (0.355-0.376 in) 9.6-10.0 mm (0.377-0.393 in) 10.1-10.5 mm (0.394-0.413 in) 1 10.6-11.0 mm (0.414-0.433 in) 11.1-11.5 mm (0.434-0.452 in) 1 11.6-12.0 mm (0.453-0.472 in) 12.1-12.5 mm (0.473-0.492 in) 1 12.6-13.0 mm (0.493-0.511 in) 13.1-13 - HP Latex R1000 | User Guide - Page 70
2. On top of the edge holder, fasten the assembly in place. IMPORTANT: When the substrate thickness is up to 9.5 mm, the screws used when assembling the edge holders should be installed from above; when the substrate thickness is above 9.5 mm, screws should be installed from below, as shown in the - HP Latex R1000 | User Guide - Page 71
end at the ruler, inserting it by the edge and sliding it to the same position that you used on the input side of the printer. 8. Pull the handle and insert it into the back end. Visually check through the print zone that the edge holders are straight when pulling the - HP Latex R1000 | User Guide - Page 72
9. Take the alignment-bar extenders and install them on the alignment bar. Here is the installation process in detail: a. Insert the flanges at the bottom edge of the alignment bar, then press at the top against the extension bar. b. Place two of the alignment-bar extenders at the edges of the - HP Latex R1000 | User Guide - Page 73
If the edge holders are placed at the edges of the substrate-advance belt due to the size of the substrate, install only two alignment-bar extenders as shown below. You can now print as usual. Uninstall the edge holders 1. In the Internal Print Server, tap Topmost in the Scan Beam menu. This moves - HP Latex R1000 | User Guide - Page 74
the handle from the back end. 3. Go to the input side of the printer, pull the edge holder from the locator, and fold it as it comes out of the print zone. 4. Uninstall the alignment-bar extender from the - HP Latex R1000 | User Guide - Page 75
5. In the Internal Print Server, tap the no-edge-holders option. When you have uninstalled the edge holders, you can resume printing as normal. Main maintenance tasks Clean the substrate edge holders Before installing the substrate edge holders, make sure they are clean. Check the top and bottom - HP Latex R1000 | User Guide - Page 76
IMPORTANT: Only one of the two holes in the strap has a bushing. This is the one that should be attached to the handle. Replace part of an edge holder Any parts of an edge holder that are broken or damaged should be replaced. To install a new part, see Substrate edge holders setup on page 57. - HP Latex R1000 | User Guide - Page 77
advance belt, using the front and side alignment bars. Once the substrate is correctly loaded, the printer will check and measure it. For more information on loading substrates, see Load substrate into the printer on page 46. 5. Tap Print. 6. Check the print preview in the Queue Management window of - HP Latex R1000 | User Guide - Page 78
been done automatically. 5. Open the two latches at each side of the spindles. 6. Remove the output roll from the printer. 7. Remove the spindle from the roll. 8. Rewind the substrate manually onto the input roll. 9. Open the two latches at each side of the spindles. 10. Remove the input roll from - HP Latex R1000 | User Guide - Page 79
The LED beside the button turns on to indicate which direction of movement is currently active. ENWW Take-up reel 71 - HP Latex R1000 | User Guide - Page 80
6 Create and manage print jobs ● Add a new print job ● Substrate presets ● Use a new substrate ● Prepare the printer for a new substrate ● Add a substrate preset ● Edit a substrate preset ● Remove a substrate preset ● Set the carriage beam position 72 Chapter 6 Create and manage print jobs ENWW - HP Latex R1000 | User Guide - Page 81
would not be fast enough. IMPORTANT: To make adding new jobs easier, HP recommends configuring the printer as follows: ● Create a shared folder (hot folder) in the printer's built-in computer (this is done when the printer is installed). ● Configure your RIP software to use the above hot folder - HP Latex R1000 | User Guide - Page 82
. For more information about changing the job properties, see Job properties on page 45. Substrate presets Each supported substrate type has its own characteristics. For optimum print quality, the printer changes the way it prints on each different substrate type. For example, some may need more ink - HP Latex R1000 | User Guide - Page 83
manually. See Edit a substrate preset on page 81. This is recommended for advanced users only. Prepare the printer for a new substrate 1. Whenever possible, try to ensure that your printer on page 83. Add a substrate preset http://www.hp.com/go/latexRseries/add_new_media You may want to add a - HP Latex R1000 | User Guide - Page 84
To clone a substrate preset, follow these steps: 1. HP strongly recommends loading the substrate for which the preset is intended into the printer before proceeding with this process. 2. Go to the Internal Print Server and tap , among the icons at the bottom of the screen. 3. Select a preset from - HP Latex R1000 | User Guide - Page 85
4. Tap Duplicate to clone the preset, and enter a name for the new preset. 5. Tap Edit to modify the settings of the new preset. 6. Tap the icon of the print mode that you want to modify; or tap Add new print mode. You can delete or change the name of any print mode; although you should keep at - HP Latex R1000 | User Guide - Page 86
1. Define print mode and test it ● Print mode name: Choose a name to identify the newly created print mode. ● Heat-sensitive substrate: Enable this option if the substrate suffers some deformation at high temperatures. Enabling this option will increase the number of passes and reduce throughput, so - HP Latex R1000 | User Guide - Page 87
and different OC levels, leading to differences in color saturation, scratch resistance, durability, and ink drying capacity in the same plot. Follow the instructions on the print to assess the results: - Check the bleeding and coalescence to identify the correct ink density. - For the chosen ink - HP Latex R1000 | User Guide - Page 88
to dry faster. Be aware that some substrates are heat-sensitive. An increase in temperature can cause substrate warping, deformation, or wrinkles. - Latex optimizer level: Increase optimizer level to reduce bleeding and coalescence, and increase the sharpness of the image. - Inter-pass delay offset - HP Latex R1000 | User Guide - Page 89
takes around 15 minutes. Color calibration is supported only for frontlit white substrates. HP does not recommend attempting it with backlit, new print mode. For detailed information about print-quality troubleshooting, see Troubleshoot print-quality issues on page 243. Edit a substrate preset - HP Latex R1000 | User Guide - Page 90
Optimize for best print quality and/or widest gamut Actions ● ● ● Use a 6-color ink set. Increase the number of passes. Increase the ink density. Considerations ● A 6-color ink set enables smooth transitions; always use this option for best print quality. ● Use at least an 8-pass print mode for - HP Latex R1000 | User Guide - Page 91
calibration on page 114. 2. Create ICC profiles for your substrate; see your RIP documentation for instructions. Remove a substrate preset To remove a substrate preset from your printer, go to the Internal Print Server and tap , select the substrate to remove, and tap the trash icon. Then select - HP Latex R1000 | User Guide - Page 92
● The Printing position is set after loading the substrate, to the thickness measured by the printer when loading, or the manual thickness value entered by the user. ● The Max height position cannot be used for printing. It sets the height to maximum, to allow maintenance operations or facilitate - HP Latex R1000 | User Guide - Page 93
7 Handle the ink system ● Ink system components - Ink cartridges - Printheads - Printhead cleaning roll - Printhead-cleaning rubber blades - Aerosol filters - Left spittoon - Waste bottle - Distilled water tank - Drop-detector spittoon foam ● How to work with ink system components - Ink cartridges - - HP Latex R1000 | User Guide - Page 94
, which deposit the ink on the substrate. Each cartridge contains HP Latex Ink, and consists of a bag within a recyclable cardboard box on cartridges while they are connected to the printer. In particular: ● Always disconnect cartridges from the printer before handling them. ● Never place anything - HP Latex R1000 | User Guide - Page 95
(see the Glossary on page 333). Avoid touching pins, leads, and circuitry. The printer's six-color writing system uses three dual-color printheads with a total of 31,680 nozzles, and an HP Latex Optimizer printhead with 10,560 nozzles. 1. Aerosol filters 2. Color printhead latch 3. White printhead - HP Latex R1000 | User Guide - Page 96
a printhead into a slot for the first time, HP recommends marking that printhead visibly to identify its position, . Any interference with the roll may prevent the printer from keeping track of roll usage, in which replace a roll, always follow the instructions of the Internal Print Server. Printhead - HP Latex R1000 | User Guide - Page 97
find the Safety Data Sheets (SDS) for the ink at http://www.hp.com/go/msds. Distilled water tank The distilled water tank has a capacity water whenever the printhead cleaning roll is replaced, or when prompted by the printer. IMPORTANT: You may not be able to print if the distilled water level - HP Latex R1000 | User Guide - Page 98
cartridge connector by pressing the tabs on each side of it and pulling it gently away from the cartridge. 3. Remove the empty cartridge from the printer. NOTE: Some residual ink can be expected in the cartridge, ranging from 2% to 5% of the original content. Insert an ink cartridge NOTE: The ink - HP Latex R1000 | User Guide - Page 99
mixed before use. 3. Tear off the square and fold it inside the handle as illustrated. 4. Put the new cartridge into its correct place on the printer. TIP: Use both hands: the cartridge is quite heavy. 5. Check that the rubber part around the needle in the cartridge connector is clean. Clean gently - HP Latex R1000 | User Guide - Page 100
service or repair required as a result is not covered under the warranty. System ink flushing, color calibration, and printhead alignment are recommended. If you experience print-quality problems, HP recommends changing to Original HP date at any time: see Printer status and alerts on page 23 - HP Latex R1000 | User Guide - Page 101
addition, you may wish to replace a printhead if its warranty has expired or if you feel that its performance is not adequate. 1. Ensure that the printer is not trying to print: stop the job queue. 2. In the Internal Print Server, tap the printhead widget, then Replace. 3. Open the carriage cover to - HP Latex R1000 | User Guide - Page 102
fast, or if you hit something. 6. Remove the printhead from the printer. The original packaging materials can be used to discard the old printhead or in case there is a need to return it to HP. If the printhead is to be reused, protect it using its orange sealing - HP Latex R1000 | User Guide - Page 103
to 8 will be purged with ink, which takes about 9 minutes for printheads in slots 3 to 6, and 14 minutes for printheads in slots 7 and 8. The printer displays a message when purging is complete. 1. Check that the new printhead is compatible with the slot in which you intend to install it. NOTE: Each - HP Latex R1000 | User Guide - Page 104
4. Lower the latch until it lies on the printhead, and secure the latch by opening it to fit the hook. Then close it. 96 Chapter 7 Handle the ink system ENWW - HP Latex R1000 | User Guide - Page 105
best way to protect it is by replacing the protective caps that you removed before inserting it into the printer. CAUTION: It is important to use the HP Latex Optimizer sealing cap for the HP Latex Optimizer printhead. Avoid any contact between the optimizer and the colored inks. Check and clean the - HP Latex R1000 | User Guide - Page 106
conditions, and is in operation when the icon is displayed on the printer's computer. For optimal performance, use Original HP ink cartridges. HP Latex printing systems, including Original HP inks and printheads, are designed and engineered together to provide uncompromising print quality - HP Latex R1000 | User Guide - Page 107
water is also required, but is not provided in the kit. The Internal Print Server provides instructions for all replacements, and HP recommends following the instructions. Go to the Internal Print Server, tap Printer, then tap Other supplies on the app bar, then tap the Replace buttton alongside the - HP Latex R1000 | User Guide - Page 108
The wizard summarizes all the operations to be done: ● Replace the left spittoon foam ● Replace the left printhead cleaning blade ● Refill the water tank ● Replace the aerosol filters ● Empty the printhead cleaning waste bottle ● Replace the drop-detector spittoon foam ● Replace the printhead - HP Latex R1000 | User Guide - Page 109
2. Locate the left spittoon at the left side of the print area. 3. Remove the left spittoon foam, bending and raising it slighly. 4. Insert the new foam into the left spittoon housing, bending it slightly. Ensure that it is flat after installation. Replace the left printhead cleaning blade 1. Grip - HP Latex R1000 | User Guide - Page 110
from the center, gently push it down on the sides, so it seats on the lifters. 3. Close the curing module (1) and the top cover (2). The printer now calibrates the blade height. Refill the water tank 1. Locate the cap on the output path side cover. 102 Chapter 7 Handle the ink system ENWW - HP Latex R1000 | User Guide - Page 111
2. Open the cap. 3. Refill the internal bottle with distilled water (not provided). CAUTION: Be careful while filling the tank, as the level indicator distinguishes only between empty and not empty. Take care not to spill water outside the tank. 4. Close the cap. ENWW How to work with ink system - HP Latex R1000 | User Guide - Page 112
Replace the aerosol filters 1. Ensure that all covers and doors are closed and remain in their original position. 2. Open the carriage cover. 3. Open one latch on the right side of each aerosol filter module. 104 Chapter 7 Handle the ink system ENWW - HP Latex R1000 | User Guide - Page 113
4. Open the lid of each filter. 5. Extract the frame from the aerosol container. 6. Remove the filter from the frame. ENWW How to work with ink system components 105 - HP Latex R1000 | User Guide - Page 114
maintenance kit. Make sure to remove all accumulated fibers. 8. Insert the new filter into the frame. 9. Insert the frame containing the new filter into the printer. 10. There is only one way to insert the frames that works. If you feel resistance, try to insert the frame the other way round - HP Latex R1000 | User Guide - Page 115
waste bottle on page 211. Replace the drop-detector spittoon foam 1. Unlock and open the printhead cleaning roll door on the front right of the printer, and open the carriage cover. 2. Locate the drop-detector spittoon foam. 3. Slide out the foam. ENWW How to work with ink system components 107 - HP Latex R1000 | User Guide - Page 116
the whole roll. 2. In order to replace the printhead cleaning roll, unlock and open the printhead cleaning roll door on the front right of the printer, and open the carriage cover. 3. Pull the black knob on the upper left and move the pinch mechanism aside. 4. Remove the end of the roll - HP Latex R1000 | User Guide - Page 117
check that it is not clogged. 6. Slide both rolls off their axles and dispose of the roll with the used cleaning material according to the instructions provided with the new roll. Also consult your local authorities to determine the correct manner in which to dispose of wastes. ENWW How to work - HP Latex R1000 | User Guide - Page 118
7. Keep the empty core to use as a takeup core. 8. Slide the new roll onto the upper axle, by pressing on the plastic core, not on the roll. 9. Insert the end cap on the upper axle, and slide it all together until you hear a click, in order to position the roll correctly. 110 Chapter 7 Handle the - HP Latex R1000 | User Guide - Page 119
10. Pass the leading edge of the cleaning roll over the side diverters but below the central diverter, and thread the cleaning material through the pinchwheel on the left. 11. There is a strip of polyester film on the leading edge of the cleaning material. Insert it into the hole in the takeup core, - HP Latex R1000 | User Guide - Page 120
about clearing a printhead cleaning roll jam. Pull the whole assembly out, wind a little of the roll forward, then slide it back in again. The printer will check the roll again. You will need to tap Reinitialize to clear status errors. 13. Restore the pinch mechanism by moving the black knob - HP Latex R1000 | User Guide - Page 121
NOTE: If you tamper with half-used rolls, the usage shown in the Internal Print Server will not be accurate, and control of the roll may be impaired. ENWW How to work with ink system components 113 - HP Latex R1000 | User Guide - Page 122
calibration ● Align the printheads ● Possible difficulties with printhead alignment ● Color calibration ● Color consistency between different HP Latex R series printers ● Color emulation ● Color profiles ● Substrate-advance compensation ● Recommended calibrations after particular events 114 Chapter - HP Latex R1000 | User Guide - Page 123
-to-paper spacing changes significantly. ● When there are print-quality problems that could be caused by printhead misalignment. ● When alignment has not manual alignment. Printhead alignment can be affected by wrinkles or other substrate deformations in the print zone. Therefore, if the printer - HP Latex R1000 | User Guide - Page 124
, speed of 45 ips ● Substrate axis alignment of each colorant NOTE: If automatic alignment fails, see Automatic printhead alignment fails on page 266. 116 Chapter 8 Printer calibration ENWW - HP Latex R1000 | User Guide - Page 125
you have installed the white upgrade kit. To launch manual alignment of colors, tap Colors under the MANUAL heading. The printer prints X series of patterns, each one named with in). NOTE: Depending on the firmware version, this pattern could be slightly different. ENWW Align the printheads 117 - HP Latex R1000 | User Guide - Page 126
and tapping White + OP under the MANUAL heading. NOTE: OP stands for optimizer, in this case the optimizer for white ink. Check the pattern below, following the same instructions as for the color manual alignment. See Manual alignment procedure on page 117. 118 Chapter 8 Printer calibration ENWW - HP Latex R1000 | User Guide - Page 127
The diagram below shows the distribution of printheads in the carriage. It also shows the correspondence between printhead and patterns, with guidance on the direction of the corrections (0-40) to be applied. NOTE: In the above diagram, 'Pen' is used to mean 'Printhead'. The following table - HP Latex R1000 | User Guide - Page 128
Scan axis, bidirectional 45 ips Scan axis, bidirectional 45 ips Scan axis Scan axis NOTE: W patterns appear on the white ink alignment print. 120 Chapter 8 Printer calibration ENWW - HP Latex R1000 | User Guide - Page 129
curing of the previous job. Printhead alignment diagnostics plot The printer offers a printhead alignment diagnostics plot, to assess the quality Print Server tap Printheads > Align > Print verification plot. IMPORTANT: HP strongly recommends printing both diagnostic plots (for color and for white - HP Latex R1000 | User Guide - Page 130
translations are between forward and reverse directions. The correct bidirectional alignment has been found when the forward and reverse lines are perfectly aligned. 122 Chapter 8 Printer calibration ENWW - HP Latex R1000 | User Guide - Page 131
Zone 4: Printhead-to-printhead alignment for optimizer and overcoat This area shows printhead-to-printhead alignment for optimizer and overcoat. As both fluids are transparent, there is a colored background that highlights their presence, green for optimizer and gray for overcoat. In each case, the - HP Latex R1000 | User Guide - Page 132
provide consistency as the printhead ages (drop-weight degradation) and from one printer to another. For example, to reach a maximum cyan density of printed, tap Load or scan color reference, and load the printed chart into the printer. TIP: It is best to reload the chart in the same position as it - HP Latex R1000 | User Guide - Page 133
and consists of the following steps: 1. The color calibration test chart is printed, which contains patches of different densities of each ink used in your printer. ENWW Color calibration 125 - HP Latex R1000 | User Guide - Page 134
is displayed by the Internal Print Server; see Color calibration fails on page 270. 3. From the measurements made by the spectrophotometer, the printer calculates the necessary correction tables to apply to your print jobs for consistent color printing on that substrate type-except in the case of - HP Latex R1000 | User Guide - Page 135
consistency between different HP Latex R series printers It is possible to print consistent colors on different HP Latex printers by exporting a calibrated substrate preset (see Substrate presets on page 74) from one calibrated printer to another. This process ensures that both printers use the same - HP Latex R1000 | User Guide - Page 136
The printer has a belt-advance sensor to optimize the movement of the belt. See Troubleshoot print-quality issues on page 243 for steps to determine whether belt-advance compensation will help you. In general, belt-advance calibration is recommended when you see print-quality problems - HP Latex R1000 | User Guide - Page 137
Recommended calibrations after particular events Printhead alignment Color calibration Printhead replacement Recommended Recommended New substrate created Not needed unless new substrate has different thickness Recommended New substrate imported Not needed Recommended New substrate loaded - HP Latex R1000 | User Guide - Page 138
training. ● Safety precautions ● Maintenance resources ● Summary of maintenance operations ● How to perform maintenance operations ● Printer-system movements ● How to turn the printer off and on for maintenance operations ● Daily recommended maintenance ● Daily recommended maintenance (white ink - HP Latex R1000 | User Guide - Page 139
Maintenance Kit (SMK) is also requested by the printer and should be purchased. The service team or technical support will perform SMK operations. Cleaning kit PMK SMK 1 SMK 2 WMIK SMK (white) User up- Expert up- time kit time kit Maintenance frequency Weekly X Monthly X 375 L X 750 - HP Latex R1000 | User Guide - Page 140
Cleaning kit Printer maintenance kit Service maintenance kit Part number Purpose How to order K0Q45-67270 User maintenance For for your printer, and their contents, see http://hp.com. Up-time user spare parts kits Name Basic uptime kit Part number K0Q45-67267 Expert user kit (optional - HP Latex R1000 | User Guide - Page 141
oiling felts Service-station caps White printhead cleaning blades Orange printhead cleaning blades Intermediate tanks Grease and oil kit Quantity 1 2 1 kit, 4 felts 1 kit, 8 caps 3 3 8 1 For the latest information on kits available for your printer, and their contents, see http://hp.com. NOTE - HP Latex R1000 | User Guide - Page 142
Brush for cleaning dust and dried ink from components and surfaces Lint-free cloth, for cleaning covers, sensors, and delicate parts (included in the cleaning kit, but some extra cloths may be needed) Distilled water for general cleaning, or a general-purpose industrial cleaner (such as Simple - HP Latex R1000 | User Guide - Page 143
140 Cleaning kit Daily recommended Check and clean the white caps Clean the service-station caps on page 150 Cleaning kit (white ink only) Check and Replace the right printhead cleaning Replace the right printhead cleaning Printer maintenance kit of ink blades blades on page 162 Every - HP Latex R1000 | User Guide - Page 144
intermediate tanks and replace if necessary Check and replace an intermediate tank on page 175 Printer maintenance kit Replace a damaged service-station cap Replace a damaged service-station cap on page 176 Printer maintenance kit Replace the oiling felts Replace the oiling felts on page 178 - HP Latex R1000 | User Guide - Page 145
222 Replace a service-station cap Replace a damaged service-station cap on page 176 Printer maintenance kit Replace the printer systems and components to check for failures and malfunctions. Each diagnostics run generates a report that provides detailed results and troubleshooting instructions - HP Latex R1000 | User Guide - Page 146
: If your printer is not connected to the Internet, your maintenance operations could be obsolete. HP strongly recommends an Internet connection as it keeps you up to date with the latest versions of the maintenance operations and automatic notification of firmware upgrades. Contact your service - HP Latex R1000 | User Guide - Page 147
you do not need to remember these instructions, because they are included in the maintenance wizards. Turn the printer off 1. Press the power button, and 2. Turn off the printer using the main switch at the front right of the printer. CAUTION: If you move the carriage manually in order to perform - HP Latex R1000 | User Guide - Page 148
Daily recommended maintenance Before any cleaning maintenance, ensure that the printer is not printing, the substrate is unloaded, and all the covers and windows are closed and in their correct positions. Be careful to follow the - HP Latex R1000 | User Guide - Page 149
2. Locate the left printhead cleaning blade at the left side of the print area, beside the left spittoon. 3. Clean the rubber blade with a lint-free cloth, and distilled water if necessary. ENWW Daily recommended maintenance 141 - HP Latex R1000 | User Guide - Page 150
ink only) Before any cleaning maintenance, ensure that the printer is not printing, the substrate is unloaded, and all Check and clean the white ink from the belt Check and clean the white caps See Clean the service-station caps on page 150. Check and clean the FI tower The FI tower (indicated by - HP Latex R1000 | User Guide - Page 151
Weekly maintenance http://www.hp.com/go/latexRseries/weekly_maintenance Before any cleaning maintenance, ensure that the printer is not printing, the ● Clean the printhead cleaning roll diverter and rods ● Clean the service-station caps Clean the aerosol nozzle plate and filters Risk of burns - HP Latex R1000 | User Guide - Page 152
1. Open the carriage cover. 2. Open one latch on the right side of each aerosol filter module. 3. Open the lid of each filter. 144 Chapter 9 Hardware maintenance ENWW - HP Latex R1000 | User Guide - Page 153
4. Remove both aerosol filter frames, using their handles. 5. Remove the filters from their frames. 6. Use a flat screwdriver to remove the dry aerosol and then a brush to remove any remaining dirt from the filter frame. Try to avoid loose dirt falling into the frame. ENWW Weekly maintenance 145 - HP Latex R1000 | User Guide - Page 154
filters back into their frames. IMPORTANT: Reinsert the same filters that you were already using, unless prompted by the printer to replace them with new ones. 8. Reinsert both filter frames into the printer. There is only one way to insert them that works. If you feel resistance, try to insert the - HP Latex R1000 | User Guide - Page 155
moving part For more safety information, see Safety precautions on page 3 Electric shock hazard 1. Open the carriage cover. 2. Move the carriage manually to the left. 3. Clean the printhead-cleaning rubber-blade diverter and rods with a lint-free cloth dampened with distilled water. Ensure that - HP Latex R1000 | User Guide - Page 156
4. With the carriage cover still open, unlock and open the printhead cleaning roll door. 5. Pull out the black knob. 6. From the top, clean the rod with a lint-free cloth dampened with distilled water. 7. Move the material to the side to access the printhead-cleaning blades. 148 Chapter 9 Hardware - HP Latex R1000 | User Guide - Page 157
8. Clean both blades with a lint-free cloth dampened with distilled water. 9. Move the material back to its original position. 10. Clean the rod in the middle of the cleaning-roll path with a lint-free cloth. 11. Restore the pinch mechanism by moving the black knob back into place. ENWW Weekly - HP Latex R1000 | User Guide - Page 158
of trapped fingers Hazardous moving part For more safety information, see Safety precautions on page 3 Electric shock hazard 1. Open the carriage cover. 2. Move the carriage manually to the left in order to access the service station. 150 Chapter 9 Hardware maintenance ENWW - HP Latex R1000 | User Guide - Page 159
3. Clean the service-station caps with a lint-free cloth dampened with distilled water. 4. Clean the area around the service-station caps. 5. Move the carriage carefully back to the right until it stops. 6. Close the carriage cover. ENWW Weekly maintenance 151 - HP Latex R1000 | User Guide - Page 160
Monthly maintenance Before any cleaning maintenance, ensure that the printer is not printing, the substrate is unloaded, and all the covers and windows are closed and in their correct positions. Be careful to follow the - HP Latex R1000 | User Guide - Page 161
2. Move the carriage manually to the left. 3. Locate the drop detector and its rods. 4. Clean the rod: one at the center and another one at each end. Then put on gloves and spread the oil manually over the rod. IMPORTANT: Make sure no oil falls onto the printhead cleaning roll: the oil would damage - HP Latex R1000 | User Guide - Page 162
moving part For more safety information, see Safety precautions on page 3 Electric shock hazard 1. If the extension tables are installed, remove them from the printer. 2. If there is a heavy accumulation of dried ink on the belt, remove most of it with a putty knife and then clean the area with - HP Latex R1000 | User Guide - Page 163
2. Open the printhead cleaning roll door. 3. Open the pinchwheel, then pull out and rotate the black plastic knob. 4. Clean the pinchwheel with a sponge and distilled water. Ensure that no dried ink remains on the pinchwheel. ENWW Monthly maintenance 155 - HP Latex R1000 | User Guide - Page 164
of trapped fingers Hazardous moving part For more safety information, see Safety precautions on page 3 Electric shock hazard 1. Move the scan axis to the service position. 2. Open the carriage cover and the top cover. 3. Open the curing module. 4. Move the carriage to the left until the crash - HP Latex R1000 | User Guide - Page 165
page 3 Electric shock hazard Before any cleaning maintenance, ensure that the printer is not printing, the substrate is unloaded, and all the covers auxiliary printhead storage box Replace the white-ink service-station caps See Replace a damaged service-station cap on page 176. Replace the white - HP Latex R1000 | User Guide - Page 166
1. Open the carriage cover. 2. Remove the printhead or the auxiliary prinhead from white ink slot number 1. 3. Make sure the corresponding auxiliary printhead is in slot number 2. 4. Start the checking process for the first auxiliary printhead. 5. Wait for the diagnostic result. If the status bar - HP Latex R1000 | User Guide - Page 167
6. Place the other auxiliary printhead in slot number 1. 7. Remove the already-checked auxiliary printhead from slot number 2. IMPORTANT: Make sure you are checking the other auxiliary printhead. 8. Start the checking process for the second auxiliary printhead. 9. Wait for the diagnostic result. - HP Latex R1000 | User Guide - Page 168
2. Remove the storage box from the wheel. 3. Open the storage box and remove the printhead inside, whether the auxiliary or the white printhead. 4. Check the plastic needles and clean off any ink remaining on them. 160 Chapter 9 Hardware maintenance ENWW - HP Latex R1000 | User Guide - Page 169
5. Reinsert the printhead that was in the storage box, and close the box. 6. Put the storage box back into the wheel. 7. Close the printhead cleaning roll door. ENWW Every 4 months (white ink only) 161 - HP Latex R1000 | User Guide - Page 170
liter maintenance Before any cleaning maintenance, ensure that the printer is not printing, the substrate is unloaded, and all Safety precautions on page 3 Electric shock hazard 1. Ensure that you have the printer maintenance kit, and look in it for the two blades (hard and soft) to be replaced. - HP Latex R1000 | User Guide - Page 171
4. Manually move the carriage to the left. 5. Unlock and open the printhead cleaning roll door. 6. Put on gloves to protect your hands. 7. Pull the black knob on the upper left and move the pinch mechanism aside. ENWW 375 liter maintenance 163 - HP Latex R1000 | User Guide - Page 172
8. Move the printhead cleaning material aside in order to uncover the printhead cleaning blades. 9. Grip each printhead cleaning blade in the center and pull it out. CAUTION: Be careful not to damage the water dispenser nozzle. 10. Place the new blades into position (see label). CAUTION: Be careful - HP Latex R1000 | User Guide - Page 173
black element remains firmly in place on the corresponding printer support. 12. Push the printhead cleaning material back the carriage cover. 15. Calibrate the printhead cleaning blade. IMPORTANT: The printer will automatically calibrate the soft orange blade first, and the hard transparent blade - HP Latex R1000 | User Guide - Page 174
maintenance Before any cleaning maintenance, ensure that the printer is not printing, the substrate is unloaded, and Clean the curing perforated plate ● Check and replace an intermediate tank ● Replace a damaged service-station cap ● Replace the oiling felts ● Clean the carriage rails ● Clean the - HP Latex R1000 | User Guide - Page 175
2. Manually move the carriage to the left. 3. Unlock and open the printhead cleaning roll door. 4. Pull the black knob on the upper left and move the pinch mechanism aside. ENWW 750 liter maintenance 167 - HP Latex R1000 | User Guide - Page 176
5. Move the printhead cleaning material aside to check that the printhead cleaning blades, diverter, rods, and surfaces are clean. 6. Remove the blades to check the drilling hole. IMPORTANT: If anything is not clean, you can either clean it immediately or wait for the next printhead cleaning roll - HP Latex R1000 | User Guide - Page 177
2. Manually move the carriage to the left. 3. Unlock and open the printhead cleaning roll door. 4. Move the printhead cleaning material aside to uncover the printhead cleaning blades. ENWW 750 liter maintenance 169 - HP Latex R1000 | User Guide - Page 178
5. Pull the black knob on the upper left and move the pinch mechanism aside. 6. Remove one of the printhead cleaning blades to check the fluid dispenser nozzle. 7. If the nozzle is clogged with ink, clean it with a brush dampened with distilled water or a general-purpose industrial cleaner (such as - HP Latex R1000 | User Guide - Page 179
: Wait for the diagnostic result. If the status bar turns red, repeat the test. If the status bar is green, check the result, following the instructions in the next step. IMPORTANT: The carriage cover must be closed during this process. Open it only to check the result, and close it before - HP Latex R1000 | User Guide - Page 180
Hazardous moving part For more safety information, see Safety precautions on page 3 Electric shock hazard 1. Ensure that the printer is not printing. 2. Turn off the printer. IMPORTANT: Before continuing, wait for the curing and drying fans to stop spinning. 3. Open the carriage cover. 172 - HP Latex R1000 | User Guide - Page 181
4. Manually move the carriage to the left in order to access the carriage carriage cover. 8. Turn on the printer. 9. Wait until the rearm button blinks, then press the rearm button. 10. Wait until the printer has finished starting up. IMPORTANT: The printer status in the back screen should change - HP Latex R1000 | User Guide - Page 182
Clean the curing perforated plate Risk of burns Crush hazard Risk of trapped fingers Hazardous moving part For more safety information, see Safety precautions on page 3 Electric shock hazard 1. Open the top cover (1) and pull out the curing module (2). 2. Lie on the floor in order to clean - HP Latex R1000 | User Guide - Page 183
on page 3 Moving fan blades 1. Ensure that you have the intermediate tank kit, which is included in the printer maintenance kit. 2. Ensure that the printer is not printing. 3. Follow the instructions on the screen to replace an intermediate tank. 4. Remove the cover when prompted by the - HP Latex R1000 | User Guide - Page 184
new intermediate tank. 7. Insert the new intermediate tank. The printer automatically fills the intermediate tank, and detects when it is check that the intermediate tank is working correctly. Replace a damaged service-station cap Risk of burns Crush hazard Risk of trapped fingers Hazardous - HP Latex R1000 | User Guide - Page 185
2. Move the carriage manually to the left in order to access the service-station caps. 3. Remove the service-station cap by pressing on the four lateral fixings (two each side), and pulling up. 4. Install the new service-station cap, pressing the fixings to lock it into position. ENWW 750 liter - HP Latex R1000 | User Guide - Page 186
place, ensure that the rubber surface that covers the service-station cap is correctly located on the four pins. see Safety precautions on page 3 Risk of cutting fingers 1. Ensure that you have the printer maintenance kit, which includes two right oiling felts, two left oiling felts, the required - HP Latex R1000 | User Guide - Page 187
5. Move the carriage manually to the left until the right felts are accessible. 6. Remove the screws from the left oiling felts, using the Torx 8 and 3 mm Allen key. IMPORTANT: - HP Latex R1000 | User Guide - Page 188
waste material. 9. Take the two clean left oiling felts from the printer maintenance kit and install them. Once installed, the blue plastic part in metal part previously removed before replacing the screws. 12. Move the carriage manually to the right until the left felts are accessible. 13. Repeat - HP Latex R1000 | User Guide - Page 189
. 16. Wait until the rearm button blinks, then press the rearm button. 17. Wait until the printher has finished starting up. IMPORTANT: The printer status in the back screen should change from Booting to Idle. 18. Tap Next to finish this maintenance operation. Clean the carriage rails Risk of - HP Latex R1000 | User Guide - Page 190
4. Move the printhead carriage to the left in order to access the rightmost part of the rails. 5. You will see a ring of dust on the top and the bottom rails, as shown below. Clean the rails with a lint-free cloth dampened with distilled water or a general-purpose industrial cleaner (such as Simple - HP Latex R1000 | User Guide - Page 191
6. Allow the rails to dry, then lubricate them with a few drops of the lubricant provided in the printer maintenance kit. 7. Move the carriage from side to side to spread the lubricant evenly over the rails. 8. Move the carriage back to the right. ENWW 750 liter maintenance 183 - HP Latex R1000 | User Guide - Page 192
9. Close the carriage cover. Clean the carriage rails (IDS side) 1. Remove the perforated surface of the top left cover to access the carriage rails. CAUTION: Take care not to damage the strip encoder. 184 Chapter 9 Hardware maintenance ENWW - HP Latex R1000 | User Guide - Page 193
. 3. Wait until the rearm button blinks, then press the rearm button. 4. Wait until the printher has finished starting up. IMPORTANT: The printer status in the back screen should change from Booting to Idle. 5. Tap Next to finish this maintenance operation. Clean the substrate-advance sensor Risk - HP Latex R1000 | User Guide - Page 194
Under normal printing conditions, some dirt, dust, and ink aerosol can reach the substrate-advance sensor window and impair the performance of the sensor. 1. Open the top cover (1) and pull out the curing module (2). 2. Locate the substrate-advance sensor. 3. Open the carriage cover. 186 Chapter 9 - HP Latex R1000 | User Guide - Page 195
cloth. Also clean the wheels beside the substrate-advance sensor. 7. Wipe the sensor window with one of the cotton swabs provided in the printer cleaning kit, slightly dampened (not soaked) with distilled water, and if necessary a general-purpose industrial cleaner (such as Simple Green) to remove - HP Latex R1000 | User Guide - Page 196
9. Wait 3 or 4 minutes, so that the cleaner can evaporate completely. 10. Close the curing module (1) and the top cover (2). 11. Close the carriage cover. 12. Run a diagnostic test to check that the sensor is now working correctly. Replace a curing PCA fan filter Risk of burns Crush hazard Risk - HP Latex R1000 | User Guide - Page 197
2. Remove the cover. 3. Remove the filter. ENWW 750 liter maintenance 189 - HP Latex R1000 | User Guide - Page 198
4. Replace the filter with a new one. 5. Reinstall the cover. First fit the points shown in the illustration; then bend the opposite corner. 190 Chapter 9 Hardware maintenance ENWW - HP Latex R1000 | User Guide - Page 199
fingers Hazardous moving part For more safety information, see Safety precautions on page 3 Electric shock hazard 1. Ensure that the printer is not printing. 2. Turn off the printer. IMPORTANT: Before continuing, wait for the curing and drying fans to stop spinning. 3. Remove the left cover on - HP Latex R1000 | User Guide - Page 200
local regulations, as additional safety provisions may apply. 7. Reinstall the filter and tighten the screws. 8. Put back the left cover. 9. Turn on the printer. 10. Wait until the rearm button blinks, then press the rearm button. 11. Wait until the printher has finished starting up. IMPORTANT: The - HP Latex R1000 | User Guide - Page 201
Clean a curing PCA fan filter Risk of burns Crush hazard Risk of trapped fingers Hazardous moving part For more safety information, see Safety precautions on page 3 Electric shock hazard 1. Locate the curing PCA fan filter to be cleaned. 2. Remove the cover. ENWW 750 liter maintenance 193 - HP Latex R1000 | User Guide - Page 202
shake it, or strike it against a hard surface. You can use an air gun if you have one. CAUTION: The air gun provided with the printer is intended only to inflate the spindle. If you use it for cleaning purposes, make sure to do so according to local regulations, as additional - HP Latex R1000 | User Guide - Page 203
5. Put the cleaned filter back into place. 6. Reinstall the cover. First fit the points shown in the illustration; then bend the opposite corner. ENWW 750 liter maintenance 195 - HP Latex R1000 | User Guide - Page 204
fingers Hazardous moving part Electric shock hazard For more safety information, see Safety precautions on page 3 Moving fan blades 1. Turn off the printer. IMPORTANT: Before continuing, wait for the curing and drying fans to stop spinning. 2. Locate the rear right panel assembly. 3. Remove the - HP Latex R1000 | User Guide - Page 205
with the air gun. Be careful to put it back correctly: it must cover the fan's square surface. WARNING! The air gun provided with the printer is intended only to inflate the spindle. If you use it for cleaning purposes, make sure to do so according to local regulations, as additional - HP Latex R1000 | User Guide - Page 206
. 10. Wait until the rearm button blinks, then press the rearm button. 11. Wait until the printher has finished starting up. IMPORTANT: The printer status in the back screen should change from Booting to Idle. 12. Tap Next to finish this maintenance operation. 198 Chapter 9 Hardware maintenance - HP Latex R1000 | User Guide - Page 207
When required Before any cleaning maintenance, ensure that the printer is not printing, the substrate is unloaded, and all the covers and windows are closed and in their correct positions. Be careful to follow the - HP Latex R1000 | User Guide - Page 208
page 3 Hazardous moving part Clean the printhead contacts in the carriage slot 1. Ensure that you have the printer cleaning kit, which is provided with your printer. 2. Identify which printheads need cleaning, usually after the Internal Print Server recommends replacing or reseating them. 3. Open - HP Latex R1000 | User Guide - Page 209
6. Illuminate the printhead slot in the carriage and check the electrical contacts for dirt. TIP: Placing some white paper behind the contacts will improve contrast and may help you to check for dirt. 7. Clean the dirty contacts gently but thoroughly using a lint-free cloth. A piece of paper or - HP Latex R1000 | User Guide - Page 210
until the contacts are dry. 7. Put back the printheads, each in the same slot from which it came. 8. Close the carriage cover. 9. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 139. 202 Chapter 9 Hardware maintenance ENWW - HP Latex R1000 | User Guide - Page 211
Replace a spindle valve Risk of trapped fingers For more safety information, see Safety precautions on page 3 1. Ensure that you have the spindle air valve, which is included in the basic uptime kit. 2. Ensure that you have an 11 mm (7/16 inch) tube wrench key and the pneumatic gun. 3. Press the - HP Latex R1000 | User Guide - Page 212
see Safety precautions on page 3 Moving fan blades The Internal Print Server will tell you which module needs to be replaced. Removal 1. Turn off the printer and the power-enable switch. 2. Move the output roller down. 3. Use a long flat-end screwdriver to remove the screws from the curing module - HP Latex R1000 | User Guide - Page 213
5. Disconnect the two cables shown below. You have to press the retention clip on each of the two connectors, and gently pull the cable. NOTE: You will see three cables. The one on the left is the temperature sensor cable, which does not need to be disconnected. 6. Use a screwdriver to remove the - HP Latex R1000 | User Guide - Page 214
of trapped fingers Hazardous moving part For more safety information, see Safety precautions on page 3 Electric shock hazard Removal 1. Turn off the printer. IMPORTANT: Before continuing, wait for the curing and drying fans to stop spinning. 2. Locate the ink-delivery-system cover on the right - HP Latex R1000 | User Guide - Page 215
3. Remove two screws from the cover. 4. Remove the cover. 5. Unplug the spectrophotometer power cable. 6. Remove the screw that attaches the spectrophotometer shutter. ENWW When required 207 - HP Latex R1000 | User Guide - Page 216
. 7. Wait until the rearm button blinks, then press the rearm button. 8. Wait until the printher has finished starting up. IMPORTANT: The printer status in the back screen should change from Booting to Idle. 9. Tap Next to finish this maintenance operation. Grease the printhead primers Risk of - HP Latex R1000 | User Guide - Page 217
cover and printhead. 4. With a finger, apply a little grease to the 'O' rings to improve their performance. A suitable grease is available in a syringe from the printer maintenance kit. The grease should be applied to the black rubber part only. If grease gets into the central hole, remove it with - HP Latex R1000 | User Guide - Page 218
Replace the left printhead cleaning blade Risk of burns Crush hazard Risk of trapped fingers Hazardous moving part For more safety information, see Safety precautions on page 3 Electric shock hazard 1. Open the top cover (1) and the curing module (2). 2. Locate the left printhead cleaning - HP Latex R1000 | User Guide - Page 219
burns Crush hazard Risk of trapped fingers Hazardous moving part For more safety information, see Safety precautions on page 3 Electric shock hazard 1. Ensure that the printer is not printing. ENWW When required 211 - HP Latex R1000 | User Guide - Page 220
additives and water. Dispose of this mixture according to local regulations. You can find the Safety Data Sheets (SDS) for the ink at http://www.hp.com/go/msds. 5. Put the emptied bottle back in place. Take care that the mouth of the bottle is well positioned to receive the liquid - HP Latex R1000 | User Guide - Page 221
, see Safety precautions on page 3 Moving fan blades 1. Ensure that you have a new e-box fan filter, provided in the printer maintenance kit. 2. Turn off the printer. IMPORTANT: Before continuing, wait for the curing and drying fans to stop spinning. 3. Locate the rear right panel assembly - HP Latex R1000 | User Guide - Page 222
. 11. Wait until the rearm button blinks, then press the rearm button. 12. Wait until the printher has finished starting up. IMPORTANT: The printer status in the back screen should change from Booting to Idle. 13. Tap Next to finish this maintenance operation. Replace the power-box fan filter - HP Latex R1000 | User Guide - Page 223
. IMPORTANT: Before continuing, wait for the curing and drying fans to stop spinning. 3. Remove the left cover on the input side of the printer. 4. Loosen the two screws that attach the power-box fan filter. 5. Pull out the power-box fan filter. 6. Install the new power-box fan filter - HP Latex R1000 | User Guide - Page 224
maintenance operation. Replace an alignment-bar wheel http://www.hp.com/go/latexRseries/replace_alignment_wheels 1. Ensure that the printer is not printing. 2. Move the the front alignment bar to the service position. 3. Turn off the printer. IMPORTANT: Before continuing, wait for the curing and - HP Latex R1000 | User Guide - Page 225
new wheel properly, you must lift the support slightly in order to position both wheels at the same time. 11. Check that the wheels rotate freely. 12. Reinstall the front alignment bar and attach it with the screws you removed earlier. 13. Turn on the printer. 14. Wait until the rearm button - HP Latex R1000 | User Guide - Page 226
162. Replace the scan-axis bumps There are two scan-axis bumps, one at each side of the printer. Ink delivery system side 1. Ensure that the printer is not printing. 2. Turn off the printer. IMPORTANT: Before continuing, wait for the curing and drying fans to stop spinning. 3. Locate the scan-axis - HP Latex R1000 | User Guide - Page 227
6. Use a T25 screwdriver to remove the screw that attaches the scan-axis bump. 7. Remove the scan-axis bump. 8. Install the new scan-axis bump and attach it with the same screw. 9. Put back the cover. Service station side 1. Open the carriage cover. ENWW When required 219 - HP Latex R1000 | User Guide - Page 228
. 7. Wait until the rearm button blinks, then press the rearm button. 8. Wait until the printher has finished starting up. IMPORTANT: The printer status in the back screen should change from Booting to Idle. 9. Tap Next to finish this maintenance operation. Replace the aerosol fan module Risk - HP Latex R1000 | User Guide - Page 229
Prepare to replace the aerosol fans module 1. Ensure that the printer is not printing. 2. Turn off the printer. IMPORTANT: Before continuing, wait for the curing and drying fans to stop spinning. 3. Open the carriage cover. 4. Disconnect the two aerosol-fan cable connectors. 5. Remove - HP Latex R1000 | User Guide - Page 230
. 11. Wait until the rearm button blinks, then press the rearm button. 12. Wait until the printher has finished starting up. IMPORTANT: The printer status in the back screen should change from Booting to Idle. 13. Tap Next to finish this maintenance operation. Replace the crash sensor legs Risk - HP Latex R1000 | User Guide - Page 231
leg. NOTE: Two legs are provided with the kit; be careful to install the correct one. Replace the front crash sensor leg 1. Turn off the printer and the power-enable switch. 2. Open the carriage cover. 3. Manually move the carriage to the service position (at the far right). ENWW When required 223 - HP Latex R1000 | User Guide - Page 232
4. Loosen the two screws and remove the metallic part. IMPORTANT: Do not remove the screws from the crash sensor cover. 5. Loosen the screw that holds the yellow part, and remove the part and the screw together. 6. Remove the black cover. 7. Move the carriage slightly to the left, to avoid - HP Latex R1000 | User Guide - Page 233
back the metallic part and tighten the screws. Replace the rear crash sensor leg 1. Turn off the printer and the power-enable switch. 2. Open the carriage cover. 3. Manually move the carriage to the service position (at the far right). 4. Loosen the screw that holds the yellow part, and remove both - HP Latex R1000 | User Guide - Page 234
Safety precautions on page 3 Electric shock hazard http://www.hp.com/go/latexRseries/replace_alignment_bar 1. Ensure that the printer is not printing. 2. Move the the front alignment bar to the service position. 3. Turn off the printer. IMPORTANT: Before continuing, wait for the curing and drying - HP Latex R1000 | User Guide - Page 235
. 10. Wait until the printher has finished starting up. IMPORTANT: The printer status in the back screen should change from Booting to Idle. 11. this maintenance operation. Replace the print-zone lights 1. Turn off the printer and the power-enable switch. 2. Remove five Torx 15 screws from the scan - HP Latex R1000 | User Guide - Page 236
LED bar on the guides. 8. Reconnect the lights. Replace the printhead cleaning waste bottle Risk of burns Crush hazard Risk of trapped fingers Hazardous moving part For more safety information, see Safety precautions on page 3 Electric shock hazard 1. Ensure that the printer is not printing - HP Latex R1000 | User Guide - Page 237
additives and water. Dispose of this mixture according to local regulations. You can find the Safety Data Sheets (SDS) for the ink at http://www.hp.com/go/msds. 5. Replace the emptied bottle with the new bottle and put it in place. Take care that the mouth of the bottle is - HP Latex R1000 | User Guide - Page 238
Replace the plastic needles in the auxiliary printhead storage box Risk of burns Crush hazard Risk of trapped fingers Hazardous moving part For more safety information, see Safety precautions on page 3 Electric shock hazard 1. Open the printhead cleaning roll door. 2. Remove the storage box - HP Latex R1000 | User Guide - Page 239
4. Remove the plastic needles by pulling them from the top. 5. Unpack the new plastic needles and insert them into the hole. Pull from below to insert the plastic into the hole. TIP: Use pliers if necessary. 6. Reinsert the printhead that was in the storage box, and close the box. 7. Put the - HP Latex R1000 | User Guide - Page 240
Risk of burns Crush hazard Risk of trapped fingers Hazardous moving part For more safety information, see Safety precautions on page 3 Electric shock hazard 1. Open the printhead cleaning roll door. 2. Remove the storage box from the wheel. 3. Open the storage box and remove the auxiliary - HP Latex R1000 | User Guide - Page 241
4. Insert the new auxiliary printhead, and close the box. 5. Put the storage box back into the wheel. 6. Close the printhead cleaning roll door. ENWW When required 233 - HP Latex R1000 | User Guide - Page 242
10 Diagnostics You can access diagnostics that help you to minimize downtime, by tapping at the bottom of the Internal Print Server's main window. 234 Chapter 10 Diagnostics ENWW - HP Latex R1000 | User Guide - Page 243
need. NOTE: Read the descriptions of the diagnostics and follow the instructions. IMPORTANT: When the printer is started in diagnostic mode, it is unable to print. When User interface Scan axis Printhead primers Internal firmware errors NOTE: Some of these subsystems may be available only to service - HP Latex R1000 | User Guide - Page 244
11 Troubleshoot substrate issues ● Loading issues - The substrate cannot be loaded successfully - The substrate cannot be measured successfully - The print is shorter than expected - How to achieve better consistency between jobs of the same length 236 Chapter 11 Troubleshoot substrate issues ENWW - HP Latex R1000 | User Guide - Page 245
printer subsystems (such as the ink system) are ready. ● If the Internal Print Server displays a message about loading errors, follow the instructions substrate's width and position manually into the Internal Print obstructions, call your service representative. 6. Start the printer in diagnostic mode - HP Latex R1000 | User Guide - Page 246
and mainly caused by high curing temperature or substrate tensions. Here are some suggested ways to correct the problem: 1. Check that the substrate you are using is the same type as the one you have selected , the crash sensor cancels the job. 238 Chapter 11 Troubleshoot substrate issues ENWW - HP Latex R1000 | User Guide - Page 247
been wound with different tensions at its two ends. Printing on rolls that are not wound accurately during manufacturing may lead to wrinkles and skew problems and, generally, this problem can be identified easily because you can see a loss of tension at one ENWW Printing issues 239 - HP Latex R1000 | User Guide - Page 248
ink smears on the substrate on page 240), there is no need to take any action. IMPORTANT: HP recommends using the automatic de-skew process in all roll loads. There are wrinkles and ink smears on loading the substrate using the correct procedure. 240 Chapter 11 Troubleshoot substrate issues ENWW - HP Latex R1000 | User Guide - Page 249
, so that the printhead is not so close to the substrate. For information on how to adjust printer settings, see Edit a substrate preset on page 81. There are ink marks on the substrate This problem can occur if any component in contact with the substrate is dirty. Check the substrate-advance belt - HP Latex R1000 | User Guide - Page 250
tiles from the RIP, ensure that you send all the tiles within the same jobs sent to the printer/Internal Print Server. The objective is to make sure that there is no pause between the tiles. When reacting differently depending on the ink density). 242 Chapter 11 Troubleshoot substrate issues ENWW - HP Latex R1000 | User Guide - Page 251
○ Printhead check and clean ○ Substrate-advance sensor check ○ Printhead alignment ● Advanced print-quality troubleshooting - Print-quality artifacts troubleshooting ○ Horizontal banding ○ Color misalignment ○ Bleed, halo, wicking ○ Low gloss, haze ○ Color accuracy ○ Color variations when - HP Latex R1000 | User Guide - Page 252
RIP software the correct substrate preset, which includes the ICC profile for your substrate and print mode. ● Check whether there are any outstanding printer alerts in the Internal Print Server. React to the alert as instructed in this guide. 244 Chapter 12 Troubleshoot print-quality issues ENWW - HP Latex R1000 | User Guide - Page 253
the substrate is flat and has no wrinkles. See Troubleshoot substrate issues on page 236. ● Check that the substrate has no skew or telescoping. Check that you are loading the substrate using the correct process. See Load a roll into the printer on page 55. ● For color consistency issues, check that - HP Latex R1000 | User Guide - Page 254
printer Manual alignment procedure on page 117. The result of the alignment can be verified with the printhead alignment diagnostics plot. See Printhead alignment diagnostics plot on page 121. Advanced print-quality troubleshooting If the basic print-quality troubleshooting does not solve the problem - HP Latex R1000 | User Guide - Page 255
Print-quality artifacts troubleshooting Horizontal banding Horizontal banding means that your print suffers Print Server, tap Printer > Advance Calibration to check the substrate advance. See Substrate-advance test print on page 128. You can usually correct this problem by adjusting the substrate - HP Latex R1000 | User Guide - Page 256
tap Printer > Advance Calibration to check the substrate advance. See Substrate-advance test print on page 128. You can usually correct this problem the same problem with other substrates. See Clean the substrate-advance sensor on page 185. 248 Chapter 12 Troubleshoot print-quality issues ENWW - HP Latex R1000 | User Guide - Page 257
bands, usually visible only in a print mode with 4 passes or fewer. Here is a tip for solving this problem: - Increase the number of passes. ● Coalescence. This is due to an excessive amount of ink, and the Automatic alignment procedure on page 115. ENWW Advanced print-quality troubleshooting 249 - HP Latex R1000 | User Guide - Page 258
wide. It can happen when the curing system settings are not correct for the substrate, when there are problems with the overcoat printhead, or when there is too much overcoat on the substrate. If the bands color area fills that contain cyan. 250 Chapter 12 Troubleshoot print-quality issues ENWW - HP Latex R1000 | User Guide - Page 259
Here are some tips for solving this problem: ● Rotate the image before printing. ● Reduce the ink density. ● Increase the number of passes. Local color variations In very high frequency that appear in some area fills. Often they are hardly visible. ENWW Advanced print-quality troubleshooting 251 - HP Latex R1000 | User Guide - Page 260
Microbanding is probably caused by ink crusting. Here are some tips for solving this problem: ● Check and clean the printheads. See Check and clean the printheads on page 97 along the substrate axis, check the substrate-advance sensor. 252 Chapter 12 Troubleshoot print-quality issues ENWW - HP Latex R1000 | User Guide - Page 261
). If necessary, perform a manual alignment, then reprint the printhead alignment diagnostics plot. If the problem is in the substrate axis same color as from another printer), you should apply the ICC profile using the colorimetric rendering intent. ENWW Advanced print-quality troubleshooting 253 - HP Latex R1000 | User Guide - Page 262
local color variations. Edge roughness, text quality The edges of objects may appear rough or blurred; this is especially noticeable in text. 254 Chapter 12 Troubleshoot print-quality issues ENWW - HP Latex R1000 | User Guide - Page 263
under-advancing, a dark line can appear between passes. When the problem of line roughness or text quality applies to all colors and appears in To confirm it, go to the Internal Print Server and tap Printer > Advance Calibration to check the substrate advance. See Substrate- troubleshooting 255 - HP Latex R1000 | User Guide - Page 264
Here are some tips for solving this problem: - Increase the optimizer level. - Increase the drying temperature. - Increase the number of passes. - Minimize the printer-to-belt distance. ● Printhead alignment. on the substrate on page 240. 256 Chapter 12 Troubleshoot print-quality issues ENWW - HP Latex R1000 | User Guide - Page 265
in severe cases the ink can be smudged by touching it. Here are some tips for solving both problems: ● Repeat the Add New Substrate procedure in case you had wrong settings in the substrate preset. . ● Decrease the ink density. ● Reduce throughput. ENWW Advanced print-quality troubleshooting 257 - HP Latex R1000 | User Guide - Page 266
side. This can be due to dirt on the belt (see Clean the substrate-advance belt on page 154) or a small curing margin. If the problem persists after cleaning the belt, try the following suggestions: 1. Increase the amount of overcoat. 2. Increase the curing temperature. 258 Chapter 12 - HP Latex R1000 | User Guide - Page 267
3. Decrease the amount of ink. 4. Increase the number of passes. 5. Wait several hours before printing on the other side. ENWW Advanced print-quality troubleshooting 259 - HP Latex R1000 | User Guide - Page 268
- Bent ink cartridge connector ● Printheads - Cannot insert a printhead - The Internal Print Server recommends replacing or reseating a printhead - Printhead health troubleshooting - New printhead is rejected - Automatic printhead alignment fails ● Printhead cleaning roll errors 260 Chapter 13 - HP Latex R1000 | User Guide - Page 269
capacity) is the correct one for the printer. See http://www.hp.com for the latest information on printer supplies. 2. Use the correct procedure to 261). 4. If the problem persists, insert a new ink cartridge. 5. If the problem still persists, call your service representative. Bent ink cartridge - HP Latex R1000 | User Guide - Page 270
. 4. Find more troubleshooting information in the following sections, Problem due to overheating on page 262 and Problem due to the primer system on page 262. 5. If the problem persists, insert a new printhead. 6. If no printhead works in that slot, call your service representative. Problem due to - HP Latex R1000 | User Guide - Page 271
primers on page 208. If none of these actions resolve the problem, call your service representative. If you see any other primer-related system error (0088 of the error, and call your service representative with the test results at hand. Printhead health troubleshooting There are two ways to check - HP Latex R1000 | User Guide - Page 272
The printer detects whether a white printhead is installed, and (depending on that) prints a plot with or without white ink and and tap Printheads replace > Hard clean, select the printhead(s) to clean, and tap the Clean button. 264 Chapter 13 Troubleshoot ink cartridge and printhead issues ENWW - HP Latex R1000 | User Guide - Page 273
Drop detection failure Action Continue banding troubleshooting. Check the substrate-advance sensor. Continue banding troubleshooting. Continue banding troubleshooting. Hard-clean the printhead, twice if necessary. Replace the printhead. Call your service representative. ENWW Printheads 265 - HP Latex R1000 | User Guide - Page 274
New printhead is rejected If the printer will not accept a new printhead, try the following steps in problem persists, call your service representative. Printhead cleaning roll errors You should not touch the printhead cleaning roll except when you need to replace it. 266 Chapter 13 Troubleshoot - HP Latex R1000 | User Guide - Page 275
Print Server wizard. See Replace the components of the printhead cleaning roll kit on page 98. Any handling of the roll may prevent the printer from keeping track of roll usage, in which case you may see spurious error messages, and a printing job may be canceled unnecessarily. ENWW Printhead - HP Latex R1000 | User Guide - Page 276
14 Troubleshoot other issues ● The printer does not start ● The printer does not print ● The printer cannot be restarted from the Internal Print Server ● The printer seems slow ● Request to reinitialize the carriage ● The Internal Print Server cannot detect the printer ● Color calibration fails 268 - HP Latex R1000 | User Guide - Page 277
environment has returned to normal, then turn it on again. If you still experience problems, call your service representative. The printer cannot be restarted from the Internal Print Server In rare cases, the printer may be unresponsive to the Shutdown and Wake up buttons. If this happens, turn - HP Latex R1000 | User Guide - Page 278
to try to reactivate the printer. 2. Turn off the printer's main switch, then turn Troubleshoot print-quality issues on page 243. ● Either the embedded spectrophotometer or the line sensor is not working properly. If the problem persists, call your service representative. 270 Chapter 14 Troubleshoot - HP Latex R1000 | User Guide - Page 279
and resolving printer issues before they become problems for you. HP's Proactive Support tool is designed to help businesses of all sizes reduce support costs and maximize productivity-all with a tap on the screen. A component of the HP Imaging and Printing suite of services, Proactive Support helps - HP Latex R1000 | User Guide - Page 280
HP Customer Care HP Customer Care offers award-winning support to ensure you get the most from your printer, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades - HP Latex R1000 | User Guide - Page 281
printing kit - Load flexible substrates with table-top roll holder - Hold-down plate ○ How to use the hold-down plate ○ Maintenance tasks ● Extension tables ● Disposal instructions NOTE: Depending on your country, there may be bundled configurations of accessories with the - HP Latex R1000 | User Guide - Page 282
White upgrade kit http://www.hp.com/go/latexRseries/white_ink The white upgrade kit provides the option be seen on each side of the shape. White printheads need manual cleaning periodically, in addition to the automatic servicing that all printheads receive. IMPORTANT: White ink cartridges, and - HP Latex R1000 | User Guide - Page 283
remove the white printheads and store them in the maintenance wheel. Otherwise some white ink will be wasted during routine maintenance. 1. Ensure that the printer is not trying to print: stop the job queue. 2. At the front panel, tap Replace in the Printheads section of the Internal Print Server - HP Latex R1000 | User Guide - Page 284
5. Remove the two printhead storage boxes from the wheel. 6. Open each storage box and remove the auxiliary white printhead from it. 7. Check the bottom plate of each white printhead. If there is some ink on it (which can happen because of the automatic recirculation), clean it gently with a soft - HP Latex R1000 | User Guide - Page 285
wheel for as long as you like. To use them again, reverse the above procedure. IMPORTANT: The printer should never be turned off while the white upgrade kit is installed. See Turn the printer on and off on page 18. Auxiliary white printhead insertion process The insertion and removal of the - HP Latex R1000 | User Guide - Page 286
mode with white ink to a job with no white layer will cover the whole printing area with white. When ready, send the job to the printer. The selectable options and their effects are as follows. Overflood: The white layer is printed on top of the color layer, enabling you to create - HP Latex R1000 | User Guide - Page 287
a different image to be seen on each side of the shape. Printing a white job from the Internal Print Server Once the job has reached the printer, you can treat it like any other job. If you like, you can look at the job properties to find out what selection was made - HP Latex R1000 | User Guide - Page 288
Choke functionality Choke is used to shrink the white layer if there is a misalignment between the color layer and the white layer in the printed output, such as in the examples below. If required, choke can be selected from the Job Properties panel. There are three separate settings: ● Choke white - HP Latex R1000 | User Guide - Page 289
of 10 m (32 ft 10 in), and a maximum weight of 20 kg (44 lb). See also Supported HP flexible substrates on page 329. 1. If installed, detach the rigid-substrate output table from the printer, and set it aside. 2. Ensure that the input extension table is correctly installed. See Extension tables on - HP Latex R1000 | User Guide - Page 290
NOTE: The table-top roll holder supports only print-side out. NOTE: To prevent fingerprints from showing on printed output, wear gloves while handling the substrate. IMPORTANT: Ensure that the roll is - HP Latex R1000 | User Guide - Page 291
HP recommends using the hold-down plate for the following substrate types, especially with wide rolls: ● PVC banner ● Paper ● Canvas ● Others How to use the hold-down plate You must keep the hold-down plate above the central top cover of the printer. 1. Load the substrate. 2. Lift up the side - HP Latex R1000 | User Guide - Page 292
4. Ensure that the pins fit into the holes at the edges of the brackets. 5. Print as usual. Maintenance tasks Velvet replacement After some use, the hold-down plate velvet may become damaged or worn, possibly leaving marks on the printed side of the substrate. Replace the velvet 1. Place the hold- - HP Latex R1000 | User Guide - Page 293
2. Remove one of the side brackets, using a T20 screwdriver. 3. Remove the black slot covers that fix the velvet to the beam. TIP: You can use a flat screwdriver for this operation. 4. Remove the velvet from the beam. ENWW Roll printing kit 285 - HP Latex R1000 | User Guide - Page 294
5. Remove both rods from the velvet. 6. Insert the rods into the new velvet. 7. Place the new velvet with the rods inside the beam slots. 8. Insert the black slot covers into the first slot. 286 Chapter 16 Accessories ENWW - HP Latex R1000 | User Guide - Page 295
use only when attached to the printer as described in these instructions. When not in use, the to be leveled again. If substrate feed problems occur, make sure the accessory tables are securely Check first that the fixed support assembly is level, then check the folding support, and adjust the table - HP Latex R1000 | User Guide - Page 296
1. To connect the extension tables to the standard tables, take an extension table and place it in front of the one already installed on the printer. 2. Locate the docking element at each end of the table. NOTE: You can use an extension table on either side of the - HP Latex R1000 | User Guide - Page 297
the table. 5. Once the front side of the table is fixed to the printer, use the rear-wheel knob to level the table. Use the bubble level installed upright. Disposal instructions HP provides many free and convenient ways to recycle your used original HP ink supplies. Additionally, HP provides a free - HP Latex R1000 | User Guide - Page 298
For your printer, the following items can be recycled by the HP supplies recycling program: ● HP 886 Latex Printheads ● HP recyclable large-format substrates HP 3 and 5 liter Latex Ink Cartridges should be disposed of following the instructions on the cartridge packaging. The ink back should be - HP Latex R1000 | User Guide - Page 299
for your printer. Ink cartridges Ink cartridge Part number HP 872 3L Cyan Latex Ink Crtg HP 872 3L Magenta Latex Ink Crtg HP 872 3L Yellow Latex Ink Crtg HP 872 3L Black Latex Ink Crtg HP 872 3L Lt Cyan Latex Ink Crtg HP 872 3L Lt Magenta Latex Ink Crtg HP 872 3L Optimizer Latex Ink Crtg HP 872 - HP Latex R1000 | User Guide - Page 300
depending on which printer model you have: see Printer accessories and consumables on page 2. Accessories Name HP Latex R Series White Upgrade Kit HP Latex R1000 Roll Printing Kit HP Latex R1000 Extension Tables HP Latex R2000 Roll Printing Kit HP Latex R2000 Extension Tables HP Latex R Series Edge - HP Latex R1000 | User Guide - Page 301
18 Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Air supply requirements (pneumatic spindle) ● Ecological specifications ● Environmental specifications ● Ventilation ● Air conditioning ● Acoustic specifications ENWW - HP Latex R1000 | User Guide - Page 302
in) 100 kg (220 lb) 20 kg (44 lb) NOTE: Narrow substrates can be damaged during printing if they are very weak. Physical specifications Printer physical specifications Weight Width Depth Height HP Latex R1000 1382 kg (3046.8 lb) 4.21 m (13 ft 9.75 in) 2.04 m (6 ft 8.31 in) 1.747 m (5 ft 8.78 in - HP Latex R1000 | User Guide - Page 303
leaks Ecological specifications For the up-to-date ecological specifications of your printer, go to http://www.hp.com/ and search for "ecological specifications". Environmental specifications Printer environmental specifications Temperature range Operating for optimal print quality 20 to 25 - HP Latex R1000 | User Guide - Page 304
or less * If the printer is going to be kept at a temperature of less than 5°C, call your service representative to empty the ink from 4238 ft³) HP Latex R1000 Printer ● 185 m³ (6533 ft³) HP Latex R2000 Printer These specifications are valid for the following conditions: one HP printer using a - HP Latex R1000 | User Guide - Page 305
this guide (see Environmental specifications on page 295) to avoid operator discomfort and equipment malfunction. Air conditioning in the work area should take into account that the printer produces heat. Typically, the printer's power dissipation is: ● 9 kW (30.7 kBTU/h) for the HP Latex R1000 ● 11 - HP Latex R1000 | User Guide - Page 306
A Rigid substrate recommendations The rigid substrate types described in this appendix are compatible with your printer. ● Recommended print modes (introduction) ● Use Sensitive Mode with heat-sensitive substrates ● Predefined substrate settings ● Acrylic sheet (PMMA) ● Aluminum composite panel (ACP - HP Latex R1000 | User Guide - Page 307
modes that are standard and recommended by HP for a substrate family. This recommendation is based on HP's internal testing and, in most that the print mode for the job is supported in Sensitive Mode before printing. When you tap Print, if necessary the printer will give you a final reminder to set - HP Latex R1000 | User Guide - Page 308
Sheet Plywood Sheet Polystyrene Sheet Polystyrene foam board Sheet Light Light Light Light Light Light Light Heavy Light Light Detectable Vacuum by printer Use rollers Conductive fan level No Yes Yes Medium No Yes No Yes Yes No Medium High Examples Alumacore, Alumalite, Dibond - HP Latex R1000 | User Guide - Page 309
which may be up to ±10%. HP recommends measuring the thickness at different points and manually entering the highest measured thickness value. Printing on page 299. NOTE: Not all print modes may be available at the printer's introduction date. ● To print color images that do not require white ink - HP Latex R1000 | User Guide - Page 310
% Output handling ● Use caution when loading or lifting sheets off the table, as the substrate and ink can be easily scratched. ● When stacking samples, HP recommends placing some material between the acrylic sheets to protect them against scratching. ● Use clean cotton gloves to avoid fingerprints - HP Latex R1000 | User Guide - Page 311
have generic underflood and spot print modes available for white printing. Recommended print modes NOTE: Not all print modes may be available at the printer's introduction date. ● To print color images that do not require white ink, select the Indoor signage print mode for applications that will be - HP Latex R1000 | User Guide - Page 312
N/A 18p-120 % % Output handling ● Use caution when loading or lifting sheets off the table, as the substrate and ink can be easily scratched. ● HP recommends using gloves when handling freshly-printed sheets, as they will be hot (though not hot enough to burn your hands). 304 Appendix A Rigid - HP Latex R1000 | User Guide - Page 313
or to create an underflood white printmode to boost colour saturation. Recommended print modes NOTE: Not all print modes may be available at the printer's introduction date. ● To print color images that do not require white ink, select the Outdoor signage print mode for applications that will be - HP Latex R1000 | User Guide - Page 314
or to create an underflood white printmode to boost colour saturation. Recommended print modes NOTE: Not all print modes may be available at the printer's introduction date. ● To print color images that do not require white ink, select the Outdoor signage print mode for applications that will be - HP Latex R1000 | User Guide - Page 315
distances or stored for an extended period of time will have more problems with ink adhesion. This substrate tends to hold static charge. Avoid Recommended print modes NOTE: Not all print modes may be available at the printer's introduction date. ● To print color images that do not require white - HP Latex R1000 | User Guide - Page 316
Output handling ● Although ink adhesion may improve over 24 hours, latex inks create a thin and flexible layer that do not allow ink to self-delaminate from the surface over time. ● In some cases, samples may warp - HP Latex R1000 | User Guide - Page 317
across carpeted surfaces. Ensure that substrate tables are attached and secured to the printer to provide a grounding path for static-loaded substrate. For plastic liner foam a plastic liner. ● These substrates are heat-sensitive, and HP does not recommend exceeding a 70°C (158°F) curing temperature - HP Latex R1000 | User Guide - Page 318
substrate preset for your substrate, use the Generic PVC Foam preset. Recommended print modes NOTE: Not all print modes may be available at the printer's introduction date. ● To print color images that do not require white ink, select the Fast print mode for applications that will be viewed from - HP Latex R1000 | User Guide - Page 319
Substrates thinner than 2.5 mm may show a higher tendency to deform than thicker substrates. For thin substrates, HP recommends using the available heat-sensitive print modes. Heat-sensitive print modes provide a smoother temperature ramp that improves sheet flatness. Generic presets Generic PVC - HP Latex R1000 | User Guide - Page 320
If a pre-treatment primer is used, apply it according to the instructions and allow it to dry before printing. Printing ● Select Clear Sheet it is necessary to enter the location of the left (user side) and right (service side) edges of the substrate according to the Substrate measurement option - HP Latex R1000 | User Guide - Page 321
painted wood, MDO, MDF Preparation ● ● ● Store substrates flat, in a clean environment with the same or similar temperature and humidity as in the printer room. Changes in temperature or humidity will cause the substrate to warp. Substrates are often supplied non-rectangular, so trimming them to - HP Latex R1000 | User Guide - Page 322
page 42. Ensure that substrate tables are attached and secured to the printer to provide a grounding path for staticloaded substrate. Wipe the printing surface it is necessary to enter the location of the left (user side) and right (service side) edges of the substrate according to the Substrate - HP Latex R1000 | User Guide - Page 323
it across carpeted surfaces. Follow the advice in Static electricity on page 42. Ensure that substrate tables are attached and secured to the printer to provide a grounding path for staticloaded substrate. Wipe the printing surface with an anti-static tack cloth to remove static charge and any - HP Latex R1000 | User Guide - Page 324
page 42. Ensure that substrate tables are attached and secured to the printer to provide a grounding path for staticloaded substrate. Wipe the printing surface it is necessary to enter the location of the left (user side) and right (service side) edges of the substrate according to the Substrate - HP Latex R1000 | User Guide - Page 325
page 42. Ensure that substrate tables are attached and secured to the printer to provide a grounding path for staticloaded substrate. Wipe the printing surface it is necessary to enter the location of the left (user side) and right (service side) edges of the substrate according to the Substrate - HP Latex R1000 | User Guide - Page 326
page 42. Ensure that substrate tables are attached and secured to the printer to provide a grounding path for staticloaded substrate. Wipe the printing surface it is necessary to enter the location of the left (user side) and right (service side) edges of the substrate according to the Substrate - HP Latex R1000 | User Guide - Page 327
page 42. Ensure that substrate tables are attached and secured to the printer to provide a grounding path for staticloaded substrate. Wipe the printing surface it is necessary to enter the location of the left (user side) and right (service side) edges of the substrate according to the Substrate - HP Latex R1000 | User Guide - Page 328
page 42. Ensure that substrate tables are attached and secured to the printer to provide a grounding path for staticloaded substrate. Wipe the printing surface it is necessary to enter the location of the left (user side) and right (service side) edges of the substrate according to the Substrate - HP Latex R1000 | User Guide - Page 329
page 42. Ensure that substrate tables are attached and secured to the printer to provide a grounding path for staticloaded substrate. Wipe the printing surface it is necessary to enter the location of the left (user side) and right (service side) edges of the substrate according to the Substrate - HP Latex R1000 | User Guide - Page 330
B Flexible substrate recommendations The flexible substrate types described in this appendix are compatible with your printer, if the roll-to-roll upgrade kit has been installed and enabled. NOTE: HP recommends the use of the hold-down plate for better control of the substrate during printing. See - HP Latex R1000 | User Guide - Page 331
Self-adhesive vinyl (SAV) Roll - Textile Roll - Detectable Vacuum by printer Use rollers Conductive fan level No Yes No Medium Yes Yes No Medium PVC flex film HP Satin Canvas Polyester film, Cling vinyl HP UV Premium Photobase Paper Calendered vinyl, Cast vinyl HP Heavy Textile Banner - HP Latex R1000 | User Guide - Page 332
Self-adhesive vinyls Preparation ● ● ● ● Peel off the protective film from one side, leaving the other side protected until finishing or installation of the finished graphic. Wipe the printing surface with an anti-static tack cloth to remove static charge and any dust or debris. If an anti-static - HP Latex R1000 | User Guide - Page 333
PVC banners Preparation ● ● ● ● Peel off the protective film from one side, leaving the other side protected until finishing or installation of the finished graphic. Wipe the printing surface with an anti-static tack cloth to remove static charge and any dust or debris. If an anti-static tack - HP Latex R1000 | User Guide - Page 334
pasteboard, tag board Preparation ● ● ● ● ● Store substrates flat, in a clean environment with the same or similar temperature and humidity as in the printer room. Changes in temperature or humidity will cause the material to warp. Some coated sheets may interact with the ink, yielding poor print - HP Latex R1000 | User Guide - Page 335
detectable by the onboard camera. In this case, create a copy of the Card Stock substrate using the Substrate Wizard and change the Detectable by printer option to No. ● Use the Warped media option when loading non-flat substrates. Using this option reduces the available print area. ● Use the lowest - HP Latex R1000 | User Guide - Page 336
distances or stored for an extended period of time will have more problems with ink adhesion. This substrate tends to hold static charge. Avoid 42. Ensure that substrate tables are attached and secured to the printer to provide a grounding path for staticloaded substrate. Substrates are often - HP Latex R1000 | User Guide - Page 337
C Supported HP flexible substrates The flexible substrate types described in this appendix are compatible with your printer, if the roll-to-roll upgrade kit has been installed and enabled. Category HP Banners HP Selfadhesive Materials Substrate HP Everyday Matte Polypropylene, 3-in Core 203 - HP Latex R1000 | User Guide - Page 338
200 ft) HP Super Heavyweight Plus Matte Paper, 3-in Core 264 microns (10.4 mil) • 210 g/m2 (55 lb) • 61 m (200 ft) HP Professional Gloss Photo Paper 248 microns (9.8 mil) • 275 g/m2 • 30,5 m (100 ft) HP Professional Satin decorations YES YES 330 Appendix C Supported HP flexible substrates ENWW - HP Latex R1000 | User Guide - Page 339
de polluants volatils posant des problèmes en cas d'inhalation - sur une échelle de A+ (émission très basses) à C (émission élevée). ● HP PVC-free Wall Paper printed with HP Latex Inks is rated A+ according to Émissions dans l'air intérieur, which provides a statement of the level of emission of - HP Latex R1000 | User Guide - Page 340
D Print-quality troubleshooting summary chart Settings Pre-treatment Drying Curing Density Passes Curing height Overcoat Additional tips Bleed ▲ * ▲ * Coalescence ▲ ▼ * improves print quality * Can impact print quality in other ways 332 Appendix D Print-quality troubleshooting summary chart ENWW - HP Latex R1000 | User Guide - Page 341
colors. Carriage beam The beam supporting the printhead carriage as it moves back and forth across the printer. Coalescence A print-quality defect that CSR Customer replaceable parts. Curing Curing is needed to coalesce the latex, creating a polymeric film which acts as a protective layer, while - HP Latex R1000 | User Guide - Page 342
local area networks. Firmware Software that controls your printer's functionality and is stored semi-permanently in the printer (it can be ink from the printheads after each pass over the substrate. Spindle A rod that supports a roll of substrate while it is being used for printing. Substrate A thin - HP Latex R1000 | User Guide - Page 343
Tension Tension is applied at the input and the output side of the printer. It needs to be evenly distributed along the whole width of the substrate, thus substrate loading is a critical operation. Vacuum pressure The vacuum applied to - HP Latex R1000 | User Guide - Page 344
157 replace 231 auxiliary white printhead insertion 277 B banding problems 128 broken bag 175 C carriage reinitialize 269 carriage beam printer 2 FI tower, clean 142 firmware update 23 functional specifications 294 H hard disk specification 294 HP Customer Care 272 HP PrintOS 271 HP Proactive Support - HP Latex R1000 | User Guide - Page 345
print-quality problems advanced 246 general 244 print-quality troubleshooting chart 332 print-zone lights replace 227 printer move 18 status beacon 16 printer configurations 42 printer does not print 269 printer does not restart 269 printer does not start 269 printer maintenance kit 133 printer not - HP Latex R1000 | User Guide - Page 346
services HP Customer Care 272 HP PrintOS 271 HP Proactive Support 271 T take-up reel 70 thunderstorm 269 U unload substrate 70 W warning 9 warning labels 9 waste bottle about 89 water tank refill 102 welcome to your printer 2 white ink job preparation 278 job printing 279 printhead maintenance
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HP Latex R1000/R2000 Printer Series
User Guide