HP M5035 HP LaserJet M3027/35 and M5025/35 MFP Series - Error 49.4c02 when P - Page 1

White Paper HP LaserJet M3027/35 and M5025/35 MFP Series - Error 49.4c02 when Printing the Franklin Gothic Book Font from MS Word Security Level: Public Date Written/Updated: 11/01/2006 Document Summary D This document identifies an issue that exists when printing a Word document that contains the font Franklin Gothic Book. Issue Description: Printing a document with the PCL6, PLC 5e or PS driver that contains the font Franklin Gothic Book may cause the MFP to display a 49.4c02 error on the HP Easy Select control panel. Solution or Workaround: PCL 5e and PCL6 drivers Enabling the "Send True Type as Bitmaps" setting found on the "Advanced" tab of the PCL5e or PCL 6 driver will allow the document to print without error. (See Figure 1) PS driver Setting the True Type Font Download Option to "Bitmap" will allow the document to print without error. This setting is found on the "Advanced" tab under the "PostScript Options" selection. (See Figure 2) WJA Solution Installing the font on the MFP's hard drive using the Web JetAdmin Plug-in called "Device Storage Manger" will allow the font/document to be printed without setting any of the Bitmap settings mentioned above. Refer to the On-Line help within WJA for assistance on how to use the Plug-in to install the font. Page 1 of 2