HP M5035x HP LaserJet M5025/M5035 MFP - Software Technical Reference (external - Page 304
Table 7-4
UPC - 882780574830
View all HP M5035x manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 304 highlights
Engineering Details Table 7-3 Update messages (continued) Device message Explanation NOTE If power is lost during the flash DIMM update (while PERFORMING UPGRADE appears on the control-panel display), the update is interrupted and the message RESEND UPGRADE appears on the control-panel display. INITIALIZING RESEND UPGRADE RFU LOAD ERROR SEND RFU UPGRADE ON USB PORT This message appears from the time the device has finished reprogramming the flash until the device reinitializes. This message appears (in English only) if the firmware update fails because the RFU process is interrupted. It can also occur if firmware for accessories (such as the duplex unit or an output device becomes is corrupted. Perform another update by any means that is supported by the device, regardless of the connection (network or USB). This message appears (in English only) if the firmware update of the formatter fails because the print-engine firmware is corrupted. If this message appears, the update must now be sent only by a computer that is attached to the USB port of the device. NOTE To verify that the firmware update succeeded, print a new configuration page from the control panel and verify that the firmware date code on the configuration page has changed. The following table lists possible reasons for the failure of a remote firmware update and the corrective action required for each situation. Table 7-4 Troubleshooting a firmware update failure Reason for firmware update failure The .RFU file is corrupted. The wrong device is contained in the .RFU file. The upgrade was interrupted. A flash hardware failure occurred. Corrective action The device recognizes that the file is corrupted and rejects the update. Download the file again and send the new file to the device. Download the file from www.hp.com/go/ljm5035mfp_firmware. www.hp.com/go/ljm5025mfp_firmware The device recognizes the device mismatch and rejects the update. Download the correct file and send it to the device. Download the file from www.hp.com/go/ ljm5035mfp_firmware. www.hp.com/go/ljm5025mfp_firmware See Table 7-3 Update messages. Although it is extremely unlikely, the device might have a hardware failure. Call technical support to address the problem (see the flyer that came with the device for a local telephone support list). 284 Chapter 7 Engineering Details ENWW