HP ML150 HP BladeSystem Management Pack version 1.0 for Microsoft System Cente - Page 9

The details pane in the Monitor Manager is not updated - firmware

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Page 9 highlights

• A fan or power supply displays when there is no fan or power supply installed on the bay slot (on page 12) • Active alert view displays only one alert when there are multiple device state changes (on page 12) Monitor Manager is unable to connect to the monitor service The Monitor Manager displays an error message indicating that it failed to connect to the Monitor Service. Click Computer Management>Services, and verify that the HP BladeSystem Enclosure Monitor Service is running. The details pane in the Monitor Manager is not updated automatically The user must click the Refresh button to force an update in the Monitor Manager details pane. The details pane is automatically updated after the Add Managed Enclosure, Remove Managed Enclosure or Update Enclosure Login wizard runs. A critical state displays in the Monitor Manager for the monitor service The Monitor Manager has an issue communicating with the Monitor Service. Click Computer Management>Services, and verify that the HP BladeSystem Enclosure Monitor Service is running. If the service is not running, restart the Monitor Service. Verify that the HP BladeSystem's event log does not contain any error messages for the Monitor Service. A critical state displays in the Monitor Manager for a managed enclosure Monitor Manager displays an error message indicating that the Monitor Service has an issue communicating with the managed HP BladeSystem enclosure. Verify that the network connection and login credentials are properly configured. The default internet browser is not used when opening the Onboard Administrator web page Monitor Manager always uses Microsoft® Internet Explorer to open the Onboard Administrator web page. Add managed enclosure does not allow adding an unverified enclosure The Add Managed Enclosure wizard verifies the IP address, login credentials, and the firmware version on the enclosure's Onboard Administrator before adding the enclosure to the Monitor Service. Only valid enclosures can be added to the Monitor Service. Troubleshooting 9

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Troubleshooting 9
•
A fan or power supply displays when there is no fan or power supply installed on the bay slot (on
page
12
)
•
Active alert view displays only one alert when there are multiple device state changes (on page
12
)
Monitor Manager is unable to connect to the monitor service
The Monitor Manager displays an error message indicating that it failed to connect to the Monitor
Service. Click
Computer Management>Services,
and verify that the HP BladeSystem Enclosure Monitor
Service is running.
The details pane in the Monitor Manager is not updated
automatically
The user must click the Refresh button to force an update in the Monitor Manager details pane. The details
pane is automatically updated after the Add Managed Enclosure, Remove Managed Enclosure or Update
Enclosure Login wizard runs.
A critical state displays in the Monitor Manager for the monitor
service
The Monitor Manager has an issue communicating with the Monitor Service. Click
Computer
Management>Services,
and verify that the HP BladeSystem Enclosure Monitor Service is running. If the
service is not running, restart the Monitor Service. Verify that the HP BladeSystem's event log does not
contain any error messages for the Monitor Service.
A critical state displays in the Monitor Manager for a managed
enclosure
Monitor Manager displays an error message indicating that the Monitor Service has an issue
communicating with the managed HP BladeSystem enclosure. Verify that the network connection and
login credentials are properly configured.
The default internet browser is not used when opening the
Onboard Administrator web page
Monitor Manager always uses Microsoft® Internet Explorer to open the Onboard Administrator web
page.
Add managed enclosure does not allow adding an unverified
enclosure
The Add Managed Enclosure wizard verifies the IP address, login credentials, and the firmware version
on the enclosure's Onboard Administrator before adding the enclosure to the Monitor Service. Only valid
enclosures can be added to the Monitor Service.