HP ML370 System Memory Troubleshooting Best Practices for HP ProLiant Servers - Page 17

ProLiant Servers With Hot Add Memory Capability May Be Unable To Access Memory Above 4 GB Because PAE Support Is Not Enabled In Microsoft Windows Server 2003: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=PSD_EM04 0802_CW01&jumpid=reg_R1002_USEN First Edition of the HP ProLiant DL380 Generation 5 User Guide Incorrectly States that Advanced ECC Memory Single Fully Buffered DIMM (FBDIMM) Mode is Supported: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&objectID=c00712235 SYSTEM ROM UPGRADE RECOMMENDED to Ensure Proper Support for all Fully Buffered DIMMs Installed in Certain ProLiant Servers: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&objectID=c00805126 Delays up to Several Minutes Before the HP ProLiant Logo Appears on the Monitor May Be Observed After a ProLiant Server is Powered On or Rebooted if the Server is Configured with Many DIMMs: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&objectID=c00776039 Additional Troubleshooting is Required to Locate a Specific DIMM on ProLiant Servers when Multiple DIMM Slot Fault LEDs are Illuminated: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&objectID=c00713352 HP ProLiant DL145 G2 Server Configured with Dual Processors May Not Report Memory Installed in DIMM Slots 5 Through 8: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&objectID=c00633786 Summary Before replacing memory in ProLiant servers, ensure that accurate troubleshooting methods are used. Taking the time to isolate specific DIMMs that are failing can prevent unnecessary hardware replacement and customer dissatisfaction. Follow standard troubleshooting guidelines highlighted in this white paper and use them each time a memory issue is suspected. Accurate problem diagnosis prevents customers from experiencing unnecessary downtime. 17