HP ML530 ISS Technology Update Volume 8, Number 5 - Page 8
Meet the Expert, Eric Pope
UPC - 720591250669
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ISS Technology Update Volume 8, Number 5 Meet the Expert-Eric Pope Eric Pope has been a Memory Engineer for HP Industry Standard Servers (ISS) for the last six years of his ten-year career at HP. His responsibilities include memory futures, qualification, quality, and sustaining. According to his manager, Theresa Maglitto, Eric provides technical expertise in all aspects of HP memory. She regards him as a memory technology innovator, educator, problem solver, and customer advocate. And he is a key reason why HP maintains memory technology leadership in the server industry. A born ―fixer‖ Eric has always been interested in how things work. As a kid, he not only fixed things (for mom) when they broke, he sometimes took things apart before they broke. His interest in electrical engineering began when he took an electronics class in high school. Now Eric and his wife Joni have three little fixers: Joshua (14), Timothy (12) and Taylor (10). His hobbies include, camping, fishing, hiking, music, and woodworking. In woodworking, as with memory technology, Eric likes to create a vision of what he needs and then figure out how to achieve it. Name: Eric Pope Title: Memory Engineer, ISS Years at HP: 10 University: An HP memory qualification expert Memory manufacturers constantly change their manufacturing processes as they Brigham Young University, MSEE Brigham Young University, BSEE make faster and more complex memory chips. One of Eric's responsibilities is to qualify each memory module design and manufacturing process to minimize the occurrence of hard errors. He focuses on ways to improve memory processes, and he has developed several test tools for internal and external test teams. These tools allow engineers to test each type of memory module in the model of ProLiant server in which it will be installed. Eric also helps to re-qualify module manufacturers each time HP offers a new processor speed or a new server platform. This testing and re-qualification process results in continuous improvement of memory module reliability. Over the past year, Eric has been working on simplifying the memory qualification process. Historically, every test case has required human intervention to kick off the test and analyze the results. Eric is working to implement a more automated approach to test memory. Aided by new circuitry in today's servers, he is ―sewing together‖ different software components to conduct the tests without human intervention, that is until the DIMMs need to be changed to run a new test. Puts customers first Theresa says that Eric has participated in many customer and sales events to help educate those who buy or sell HP memory. Eric is also a key contributor in the direct communications between the Engineering Problem Resolution team and customers. His primary goal is to make customers happy by solving their problems; therefore, he values their input. He cited some recent examples of the HP response to customer requirements: the introduction of low power memory and the introduction of 8GB and 16GB DIMMs. Eric also noted that HP was the first company to give its customers the ability to run DDR-3 memory at PC310600 (DDR3-1333) speeds with two DIMMs loaded per channel. 8