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HP ML570 HP ProLiant ML570 Generation 2 Server Setup and Installation Guide - Page 263

Problem, Possible Reasons, Possible Solutions

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Troubleshooting Table D-7: Problems After Initial Boot continued Problem Possible Reasons Possible Solutions SmartStart fails during installation. Error occurs during installation. Follow the error information provided. If it is necessary to reinstall, run the HP System Erase Utility. Read the caution below. * Refer to the instructions in the Servers Troubleshooting Guide. CMOS is not cleared. Run the HP System Erase Utility. Read the following caution. Refer to the instructions in the Servers Troubleshooting Guide. Server cannot load operating system. Required operating system step was missed. Follow these steps: 1. Note at which phase the operating system failed. 2. Remove any loaded operating system. 3. Refer to your operating system documentation. 4. Install the operating system again. Installation problem occurred. Refer to your operating system documentation and to the SmartStart Release Notes on the SmartStart for Servers CD. Run RBSU and check the OS Selection menu. Problem was encountered with the hardware you have added to the system. Refer to the documentation provided with the hardware. Refer to Chapter 7, "Cabling the Server" to identify correct SCSI bus cabling configuration for your unit. Problem was encountered with hardware added to a new configure-to-order system (where available). You must complete the factory-installed operating system software installation before adding new hardware to the system. Be sure you are following the instructions provided in the HP Factory-Installed Operating System Software User Guide. Remove the new hardware and complete the software installation. Then, reinstall the new hardware. D-12 HP ProLiant ML570 Generation 2 Server Setup and Installation Guide

Section	Page
HP ProLiant ML570 Generation 2 Server Setup and Installation Guide	1
Notice	2
Contents	3
About This Guide	10
Audience Assumptions	10
Important Safety Information	10
Related Documents	13
Getting Help	14
Technical Support	14
HP Website	14
Authorized Reseller	14
Optional Installation Service	15
Reader’s Comments	16
Chapter 1: Server Features	17
Overview	17
Standard Features	20
Processors	20
Memory	21
PCI-X Expansion Slots	21
Embedded Network Interface Controller	22
SCSI Support	22
System Monitoring	23
Hot-Plug Fans	24
Hot-Plug Power Supplies	24
Storage Media	25
Internal Hot-Plug Drive Bays	25
Fixed Internal Media Drive Bays	25
Removable Media Bays	25
Video	25
Server Configuration and Management	26
Integrated Features	26
Software Tools and Utilities	28
Warranties	29
Security Features	30
Diagnostic Tools	31
Chapter 2: Planning the Server Installation	32
Optimum Environment	33
Space and Airflow Requirements	33
Temperature Requirements	34
Power Requirements	35
Grounding Requirements	36
Rack Planning Resources	37
Rack Warnings	38
Server Warnings and Cautions	39
Server Shipping Contents	40
Chapter 3: Installing Hardware Options	42
Differences Between the Tower- and Rack-Model Servers	45
Chassis Configuration	45
Opening the Front Bezel Door	48
Preparing for an Installation	49
Powering Down the Server	49
Locating and Removing the Torx T-15 Tool	50
Removing the Access Panel	51
Opening the Hot-Plug Door	53
Processors	55
Installing an Additional Processor	56
Upgrading a Processor	64
Hot-Plug Fans	74
Memory	78
Non-Hot-Plug Expansion Boards	78
PCI and PCIX Expansion Boards	78
PCI-X Slot Architecture	79
Embedded NIC	81
Installing a Non-Hot-Plug Expansion Board	81
Remote Insight Board	85
Hot-Plug Power Supplies	89
Internal Storage Areas	95
Drive Cages	97
Installing a Hot-Plug Hard Drive into a Drive Bay	97
Installing a Hot-Plug Universal Tape Drive into a Drive Bay	101
Removable Media Bays	103
Installing SCSI or IDE Devices into the Removable Media Bays	103
Cabling SCSI Devices in the Removable Media Bays	107
Cabling IDE Devices in the Removable Media Bays	108
CD-ROM Drive Bay	109
Removing the CD-ROM Drive to Install a DVD Drive	110
Installing the DVD Drive in the CD-ROM Drive Bay	114
External Devices	116
Connecting an External Device using the Internal-to-External SCSI Cable Assembly	116
Connecting an External Device to an Expansion Board	118
Chapter 4: PCI-X Technology	119
PCI and PCIX Expansion Boards	120
Slot Architecture	120
Embedded NIC	122
Performance Balancing	122
Expansion Slot Speed LEDs	124
PCI-X Hot Plug Technology	125
PCI-X Hot Plug Features	125
PCI-X Hot Plug Requirements	126
PCI Hot Plug Utility	127
PCI Hot Plug Button	127
Expansion Slot LEDs	128
Performing PCI Hot Plug Operations	131
Hot Installing an Expansion Board	132
Hot Removing an Expansion Board	138
PCI Hot Plug Utilities	140
HP PCI Hot Plug Utility for Windows NT	141
Novell NetWare Configuration Manager Console	142
Navigating the NCMCON Menus	142
Performing PCI Hot Plug Actions	142
Novell NetWare Operating System Messages	145
Chapter 5: Installing the Rack Server	146
Server Installation Overview	147
Preparing the Rack for Server Installation	148
Measuring with the Template	148
Marking the Front of the Rack with the Rack Template	149
Marking the Rear of the Rack with the Rack Template	150
Inserting Cage Nuts into the Rack Frame	151
Installing the Rack Rail Assemblies	153
Preparing the Server for Rack Installation	155
Attaching the Server Rails	156
Removing the Power Supplies	157
Attaching the Cable Management Arm Bracket	159
Installing the Server into the Rack	160
Loading the Server into the Rack Rails	160
Attaching the Cable Management Arm	164
Reinstalling the Power Supplies	165
Securing the Server in the Rack for Shipping	166
Connecting the Power Cord and Peripheral Devices	167
Securing Cables with the Cable Management Arm	169
Securing Server Cables	169
Securing the Power Cord	170
Powering Up the Server	171
Installing an Operating System	172
Registering the Server	173
Routine Maintenance	174
Chapter 6: Installing the Tower Server	175
Server Installation Guidelines	176
Connecting the AC Power Cord and Peripheral Devices	176
Power Cord Guidelines	179
Powering Up the Server	179
Installing an Operating System	181
Registering the Server	182
Routine Maintenance	182
Chapter 7: Cabling the Server	183
Internal Cabling Configurations	188
Internal Drives and Storage Devices	188
Storage Devices in the Removable Media Bays	188
DVD Drive in the CDROM Drive Bay	191
Remote Insight Lights-Out Edition	192
Front Panel LED Assembly	193
External Cabling Configurations	194
External SCSI Hard Drives	194
External Storage Devices	194
External USB Devices	197
Rack Cabling Guidelines	198
Routing Cables and Power Cords	199
Chapter 8: Server Configuration and Utilities	200
ROM-Based Setup Utility	201
Navigating RBSU	201
Saving RBSU Configuration Settings	202
Using RBSU	202
System Options	203
PCI Devices	204
Standard Boot Order (IPL)	204
Boot Controller Order	204
Date and Time	204
Automatic Server Recovery (ASR)	204
Server Passwords	205
Server Asset Text	205
Advanced Options	206
Utility Language	207
Configuring Advanced Memory Protection	210
Saving RBSU Configuration Settings for Multiple Server Replication	210
Redundant ROM Support	210
Switching to the Backup ROM through the ROM-Based Setup Utility	211
Accessing Redundant ROM using the System Maintenance Switch	212
Flashing the System ROM	212
Upgrading the System ROM using the ROMPaq Utility	213
Remote ROM Flash	213
ROM Legacy USB Support	214
SmartStart Software CD	215
SmartStart Diskette Builder	215
SmartStart Scripting Toolkit	216
Insight Manager 7	217
Diagnostics Utility	218
Automatic Server Recovery-2	218
Integrated Management Log	219
Viewing the Log	219
Insight Manager 7	219
HP Survey Utility	220
MultiInitiator Configuration Utility	221
Appendix A: Regulatory Compliance Notices	222
Regulatory Compliance Identification Numbers	222
Federal Communications Commission Notice	222
Class A Equipment	223
Class B Equipment	223
Declaration of Conformity for Products Marked with the FCC Logo – United States Only	224
Modifications	225
Cables	225
Mouse Compliance Statement	225
Canadian Notice (Avis Canadien)	225
Class A Equipment	225
Class B Equipment	225
European Union Notice	226
Japanese Notice	226
BSMI Notice	227
Laser Devices	227
Laser Safety Warnings	227
Compliance with CDRH Regulations	227
Compliance with International Regulations	228
Laser Product Label	228
Laser Information	228
Battery Replacement Notice	228
Power Cords	229
Appendix B: Electrostatic Discharge	230
Preventing Electrostatic Damage	230
Grounding Methods	231
Appendix C: System LEDs and Switches	232
System LEDs	232
Front Panel LEDs	233
System Board LEDs	235
Memory Board LEDs and Icons	236
Expansion Slot LEDs	236
Expansion Slot Speed LEDs	239
Hot-Plug Power Supply LEDs	240
Hot-Plug Fan LEDs	241
Embedded NIC Connector Activity LEDs	242
Rear Unit Identification LED and Button	243
Hot-Plug Hard Drive LEDs	244
System LEDs and Internal Health LED Status Combinations	246
System Board Switches	248
System Maintenance Switch	249
Non-Maskable Interrupt Switch	250
System Configuration Settings	250
Appendix D: Troubleshooting	252
When the Server Does Not Start	254
Diagnostic Steps	256
Problems After Initial Boot	262
ROMPaq Disaster Recovery	265
Other Information Resources	266
Appendix E: Server Specifications	267
Appendix F: System Battery	269
System Board Battery Replacement	269