HP Media Center m376n HP Pavilion Desktop PCs - (English) Warranty & Suppo - Page 3

Warranty and License Information Contacting HP Customer Care HP Customer Care provides fast, friendly, and effective expert advice for all your HP products. If you have a question or if a problem arises, we offer extensive service and support options around the clock to better handle your needs. For the fastest access to product information and assistance, go to: www.hp.com/support HP Support Process HP offers a wide variety of service and support options which are available around the clock for HP customers with products that are either in or out of warranty. If you have a question or a problem arises, for the fastest service we suggest that you seek assistance from HP service and support in the following manner: 1 Use the Help and Support features that are installed with your product and refer to your product documentation for specific instructions and troubleshooting information. 2 Visit the HP online service and support at www.hp.com/support HP online service and support is available to all HP customers for the life of their HP products. It is always available and is your fastest source for up-to-date product information and expert assistance that includes: • Fast access to qualified online support specialists. • Software and driver updates for your product. • Valuable product and troubleshooting information for common problems. • Proactive product updates, support alerts, and HP newsgrams are available when you register your product. 3 Contact HP Customer Care by phone 24 hours a day, seven days a week in both English and Spanish (U.S. only) via 1-800-HP-INVENT. Canadian customers can reach us at the same number for support in both English and French. When you call please have your product model number, serial number, and date of purchase available. Telephone support is free during your limited warranty period. When should I contact HP online service and support? For many common problems and requests, HP online service and support is your fastest link to up-to-date product information and expert assistance. Visit www.hp.com/support to: • Download current software and drivers for your product. • Troubleshoot common printing problems. • Find user manuals and documentation for your product. When should I contact HP phone service and support? When your problem cannot be solved through HP online service and support, qualified support specialists are available 24 hours a day via 1-800-HP-INVENT to provide expert assistance. Call HP Customer Care when: • You either do not have Internet access, or cannot connect to the Internet to visit www.hp.com/support • Your product "quick help" does not identify or help solve your problem. • There is obvious damage or a mechanical breakdown with your product rendering it inoperable. Note: Support options, availability and hours vary by product, country/region, and language and are subject to change. And, if Necessary: Get Repair Consumer Replaceable Parts You can easily replace many of the HP Pavilion parts yourself. This is the fastest method of repair, where the part is conveniently sent with next-day service to your home or business. We pay the shipping and handling. Detailed instructions are included to guide you through an easy repair, and if you have questions, call us for assistance. This service is free for the duration of the hardware warranty period. In some cases, HP will ask for a credit card as collateral for the part and will charge you for the retail price of the part if the failed part is not returned within thirty (30) days. * Availability of this program may vary depending on your country/region. Send-In Repair Service HP will arrange to have your PC picked up and delivered to an HP Central Repair Center. We pay for the round-trip shipping and handling. This service is free for the duration of the hardware warranty period. 3