HP Media Center m7200 PC Troubleshooting Guide - Page 16

Hard Disk Drive Symptom PC seems to be locked up and not responding. Possible cause Program in use has stopped responding to commands. Hard disk drive error message displays. Part of hard disk drive has failed or is about to fail. Hardware Installation Symptom Possible cause A new device is not recognized as part of the system. Device driver is not installed. New device does not work. Device connector is not seated or connected properly. Cable(s) of new external device are loose, or power cables are unplugged. Power switch of new device is not turned on. When the system advised you of changes to the configuration, you did not accept them. A Plug and Play card may not automatically configure when added if the default configuration conflicts with other devices. Cannot install new device driver. Solution Use the Windows Task Manager to close any programs not responding or to restart the PC: 1 Press the Ctrl, Alt, and Delete keys on the keyboard at the same time. 2 Select the program that is not responding, and click End Task. Or Click Shut Down, and then click Restart. If this does not work, press the On button for 5 or more seconds to turn off the PC. Then, press the On button. Press the Help ? button on the keyboard to open the Help and Support Center, or refer to the Warranty and Support Guide to contact Support for replacement details. Solution Install the device driver from the CD or diskette provided with the device, or download and install the driver from the device manufacturer's Web site. You may need an updated driver for Windows XP. Contact the device vendor directly for an update. For HP peripherals, visit the HP Web site. Refer to the Warranty and Support Guide for details. Ensure that the device is properly and securely connected and that the pins in the connector are not bent down. Ensure that all cables are properly and securely connected and that the pins in the cable or connector are not bent. Turn off the PC, turn on the external device, and then turn on the PC to integrate the device with the PC system. Restart the PC, and follow the instructions for accepting the changes. Deselect the automatic settings in the operating system for the card, and choose a basic configuration that doesn't cause a resource conflict. You can also reconfigure or disable devices to resolve the resource conflict. You must be logged in as the computer administrator to install or uninstall a device driver. To switch users, click Start, click Log Off, and then click Switch User; choose the computer administrator user. (The computer administrator is usually the user Owner.) 12 PC Troubleshooting Guide