HP Nc6000 HP Compaq Business Notebook nc4010 software overview - Page 12

Frequently asked questions How can DVD movies be viewed on business notebook nc models? Intervideo WinDVD is preloaded on new nc4010 notebook family products. A software-based DVD decoder/player features an easy-to-use interface and allows customers to view DVD video releases. The DVD player is installed from the Setup Software shortcut off of the Windows Start Menu. This application is designed for use with Windows XP and Windows 2000. Is the nc8000 preinstall image also compatible with other nc models? Yes, the nc8000 preinstalled software image has been tested with nc4000, nc4010 and nc6000 notebook models. If a new model is introduced, will previously released models in the family that are still being manufactured be updated with the new preinstall image? No, many customers have expressed a need for consistency. Therefore, HP will make reasonable efforts to maintain a consistent software image on corporate notebook models during the life of these models. Has HP made changes to preinstall images recently? Our license to ship Microsoft Java expired in the first quarter of 2004 requiring a change to shipping models. This has been the only change to shipping software images on corporate notebook platforms in the past 18 months. The preinstall image and ROM BIOS on the nc4000 have been updated to the same versions that are being introduced on the nc4010. Are images developed on the nc4000 compatible with the nc4010? Images developed on the nc4000 will work on the nc4010 with some limitations. New features that have been included in the nc4010 require additional software. Updates to Bluetooth software are recommended, if this applies to the image. How do I obtain updated software components? The latest software updates are available from the HP website at http://www.hp.com. For customers without Web access, the HP Software Support CD Kit is available. Will the current image change significantly if new models are introduced? Changes made to the preinstall images will be limited to modifications that support new hardware features or will significantly improve overall performance. How will I know what has changed? Updated HP notebook family software white papers describe updates or differences in software versions that are introduced with new products. HP Product Change Notification (PCN) is another method of communication to inform customers of changes to shipping models. For more information, go to http://www.compaq.com/pcn. What is the difference between preloaded and preinstalled software? Preinstalled software refers to drivers, hardware enabling utilities, and applications that are ready to use as soon as your system has completed setup after initial power-on ("unbundling"). Preloaded software refers to applications and utilities that provide additional non-critical features on applicable models, such as management, DVD playback or CD-RW burning and must be installed prior to use. Why is some software preloaded? Select software is preloaded to provide flexibility for our customers. Some customers may choose different applications and utilities than those provided by HP. 12