HP Neoware m100 Migrating from HP Neoware Thin Clients to HP Thin Clients - Page 78

Limited warranty Question Is my warranty from Neoware still honored? Answer Neoware offered either a one or two year standard warranty with their products. Customers had the ability to extend this warranty by one additional year upon registration of their purchase. If your product was still under warranty as of December 1, 2007 HP has attached a standard limited warranty of three years from the date of your purchase. Most customers will see an increase to the warranty on Neoware products. No customers will see a decrease. If there should arise any question in regards to your warranty coverage the call agent will transfer your call to an HP team that will assist you in ascertaining the correct amount of coverage you have. They may ask for a "Proof of Purchase" in order to override HP records. HP offers a three year limited warranty on their Thin Client Products. This limited warranty includes:  Three years of defective part replacement- either mail in or exchange for parts coded Customer Self-Repair.  Parts are identified by HP as eligible for Customer Self-Repair based upon the ease of replacement and tools required. Typical CSR parts may include the keyboard, mouse, and hard drive.  Based on availability and where geography permits, CSR parts will be delivered next business day  HP will advise whether a defective part must be returned to HP.  HP will pay all shipping and part return costs. HP will provide the needed materials and instruction to ship back if it is required.  Next Business Day Response: all efforts will be made to identify the anticipated dispatch time and date of a technician or, in the case of CSR parts, the shipment of a part, to customer site, by the day after a customer call is received. 78