HP NetServer AA 6200 HP Netserver aa6200 Solutions Brief - Page 3

for example . . . providing complete intelligent manageability hp's support offerings flexible configurations To understand the flexibility this arrangement offers, consider the example of a customer managing 25 distributed HP Netserver AA Solutions at a variety of remote locations. In the event of a server or site failure, the administrator is notified and gains access to information provided by the HP management tools. There is no interruption of service when any one server-or even one half of an entire array-fails, since the other half of the array continues to function, "masking" users from the other half's failure. Since the array is still functioning but in a vulnerable state, the administrator is able to make a conscious decision to deploy a field engineer immediately or wait for a regularly scheduled maintenance visit. • Standard, Windows-based environment means the solution is easy to use. • Status of all HP Netserver AA Solution components can be viewed and monitored. • HP Netserver AA Solution components are configurable. • Configuration utility and Windows NT and Windows 2000 administration tools are included. In addition to intelligent manageability, the highest level of reactive hardware and software support has been integrated into the HP Netserver AA 6200 Solution. Plus, HP offers a range of support services with options to suit a variety of requirements: integrated solution support • hp call-to-repair commitment on all four hp netservers within the solution • 24×7 phone support for software, Windows NT, and Windows 2000 • immediate access to highly trained, Microsoft-certified and aa resolution engineers • fast path critical issue escalation management to marathon and Microsoft Virtual Labs • timed-based commitments for patches available services for Windows NT and Windows 2000 • priority software recovery for BackOffice • priority management • servicepack review • change planning • performance optimization • technical consulting topic • ASE services for Windows NT and Windows 2000 • operations checkup • assured availability implementation assistance service • custom design and deployment service • training and education The HP Netserver AA 6200 Solution supports the data center. For mission critical support, the Solution includes Hardware Call-to-Repair and Priority Recovery support services. data center configuration hardware call-to-repair standard recovery: one year The HP Netserver AA 6200 Solution central site configurations consist of four HP Netserver systems and one HP Surestore Taperack, all in a single 2.0-meter rack. Optimized for the data center and supporting large amounts of external storage, central site configurations include 24×7 hardware and software phone support. Hardware 6-hour call-to-repair commitment for all four HP Netservers. Standard software recovery for the HP Netserver AA Solution is HP's highest reactive software support for Windows NT, Windows 2000, and the HP Netserver AA Solution (excludes BackOffice).