HP OMEN 27 User Guide - Page 27

Contacting support To resolve a hardware or software issue, go to http://www.hp.com/support. Use this site to get more information about your product, including links to discussion forums and instructions on troubleshooting. You can also find information about how to contact HP and open a support case. NOTE: Contact customer support to replace the power cord, the AC adapter (select products only), or any other cables that shipped with your monitor. Preparing to call technical support If you cannot solve an issue using the troubleshooting tips in this section, you might need to call technical support. Have the following information available when you call: ● Monitor model number ● Monitor serial number ● Purchase date on invoice ● Conditions under which the issue occurred ● Error messages received ● Hardware configuration ● Name and version of the hardware and software you are using Locating the serial number and product number The serial number and product number are located on a label on the bottom edge of the monitor head. You might need these numbers when contacting HP about the monitor model. Contacting support 21