Case I: Shared voice/fax line with answering machine
........................................................................................................
68
Case J: Shared voice/fax line with computer modem and answering machine
...............................................................
69
Case K: Shared voice/fax line with computer dial-up modem and voice mail
.................................................................
73
Run the fax test
..........................................................................................................................................................................
75
8
Manage cartridges
...................................................................................................................................................................................
76
Dynamic Security Enabled Printers
..................................................................................................................................................
76
Tips for handling cartridges and printhead
.....................................................................................................................................
76
Check estimated ink levels
................................................................................................................................................................
77
Order cartridges
..................................................................................................................................................................................
77
Replace cartridges
..............................................................................................................................................................................
77
Store supply user data
.......................................................................................................................................................................
80
Cartridge warranty information
........................................................................................................................................................
80
9
Solve a problem
.......................................................................................................................................................................................
82
Jams and paper-feed issues
..............................................................................................................................................................
82
Possible jam locations
...............................................................................................................................................................
82
Remove jammed paper
.............................................................................................................................................................
83
Reset the printer
........................................................................................................................................................................
89
Learn how to avoid paper jams
................................................................................................................................................
89
Solve paper-feed problems
......................................................................................................................................................
90
Printer is unable to print
...........................................................................................................................................................
91
Printing issues
.....................................................................................................................................................................................
91
Fix problems with HP+ printers not printing
..........................................................................................................................
91
Fix problems with page not printing (unable to print)
..........................................................................................................
91
Fix print quality issues
...............................................................................................................................................................
93
Copy and scan issues
..........................................................................................................................................................................
93
Fax issues
.............................................................................................................................................................................................
94
What to do if the fax test failed
................................................................................................................................................
94
Troubleshoot fax problems
......................................................................................................................................................
96
Fax reports
..................................................................................................................................................................................
99
Network and connection issues
......................................................................................................................................................
101
Fix Wi-Fi connection
.................................................................................................................................................................
101
Fix Wi-Fi Direct connection
.....................................................................................................................................................
101
Fix Ethernet connection
..........................................................................................................................................................
101
Restore original network settings
.........................................................................................................................................
102
Printer hardware issues
...................................................................................................................................................................
102
The printer shuts down unexpectedly
..................................................................................................................................
102
Printhead alignment fails
.......................................................................................................................................................
102
Resolve printer failure
.............................................................................................................................................................
103
Understand printer reports
.............................................................................................................................................................
103
Print a printer report
................................................................................................................................................................
103
Printer maintenance
.........................................................................................................................................................................
103
Clean the scanner glass
..........................................................................................................................................................
104
Clean the exterior
....................................................................................................................................................................
105
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