HP Officejet 4350 Setup Guide - Page 8

Troubleshooting **QQ88008811--9900113366** Q8081-90136 Problem: The paper jam message appears on the display. Action: Lift the control panel and gently remove any jammed paper. Make sure that you removed all packaging tape. After you have cleared the jam, make sure you press the control panel back into place. You may also need to remove any jammed paper from the rear access door or from inside the device. Problem: The Remove and check print cartridges message appears after you insert print cartridges. Action: Remove print cartridges. Make sure you remove all tape from the copper contacts. Re-insert the cartridges, and then close the print cartridge door. Problem: (Windows only) You did not see the screen telling you when to connect the USB cable. Action: Remove and then re-insert the HP All-in-One Windows CD. Refer to Step 16. Problem: (Windows only) The Microsoft Add Hardware screen appears. Action: Click Cancel. Unplug the USB cable, and then insert the HP All-in-One Windows CD. Refer to Steps 16 and 17. Problem: (Windows only) The Device Setup Has Failed To Complete screen appears. Action: Verify that the control panel faceplate is firmly attached. Unplug the device and plug it in again. Check all connections. Make sure the USB cable is plugged into the computer. Do not plug the USB cable into a keyboard or nonpowered hub. Refer to Steps 5 and 17. To access the HP Photosmart Software help on a Windows computer: 1 In the HP Solution Center, click the tab for your HP All-in-One. 2 In the Device Support area, click Onscreen Guide or Troubleshooting. To access the HP Photosmart Software Help on a Mac: 1 From the Finder Help menu, choose Mac Help. 2 From the Help Viewer Library menu, choose HP Photosmart Mac Help. © Copyright 2006 Hewlett-Packard Development Company, L.P.