HP Officejet Pro 8500A Getting Started Guide - Page 26
Solve setup problems, Problems setting up the printer, Problems installing the software - driver
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4. Solve setup problems The following sections provide help with problems you might have while setting up the printer. If you need more help, see the user guide (which is available on your computer after you install the software). Problems setting up the printer • Make sure that all packing tape and • Make sure the printer is displaying the material have been removed from home screen and that no other lights on outside and inside the printer. the printer's control panel are lit or • Make sure that the printer is loaded with blinking. plain, white, unused A4- or Letter-size • Make sure that the power cord and (8.5x11 inch) paper. power adapter are securely connected • Make sure that any cords and cables that you are using (such as a USB cable and that the power source is working properly. or Ethernet cable) are in good working • Make sure paper is loaded correctly in order. the tray and is not jammed in the • Make sure the (Power) light is on and printer. not blinking. When the printer is first • Make sure that all latches and covers turned on, it takes approximately 45 are closed properly. seconds to warm up. Problems installing the software • Before installing software, make sure that all other programs are closed. also download the HP software from the HP Web site (www.hp.com/support). • If the computer does not recognize the • If you are using a computer running path to the CD drive that you type, make Windows and are connecting using a sure that you are specifying the correct USB cable, make sure that the USB drive letter. drivers have not been disabled in the • If the computer cannot recognize the HP Windows Device Manager. software CD in the CD drive, inspect the HP software CD for damage. You can 24 Solve setup problems