HP Omni 100-5157 Limited Warranty and Support Guide - Refurbished - Page 14

When Should I Contact HP Total Care Support and Services? • The Help and Support Center or other support tools on your product did not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Customer Care Web support site or to chat with qualified online support specialists. • There is obvious damage or a mechanical breakdown with your product, and it does not work. HP-trained technicians are available 24/7 in English, Spanish (U.S. only), and French (Canada only) via telephone to provide expert assistance. HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) NOTE: Support options, availability and hours vary by product, country/region, and language and are subject to change. U.S. and Canada This warranty supersedes any warranty terms, which may be found in any printed or online documentation contained in the HP packaging or on your system. HP Total Care Out-of-Warranty Support Options Even after your warranty has ended, HP can still provide you with service and support options. • Visa and MasterCard holders in the United States or callers from Canada, call: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) • 1 time technical support, $49.99* USD (Can $39.99*) per call • 1 year unlimited technical support $99* USD (Can $69.99*) *Prices are subject to change without notice and may vary based on your product. Fees are charged to your Visa or MasterCard. Understanding Hard Disk Drive Space The hard disk drive on the Hewlett-Packard and Compaq computers with the Microsoft® Windows® operating system preinstalled may appear to be smaller than what is stated in the product specifications, in the documentation, or on the box. Hard disk drives are described and advertised by manufacturers in terms of decimal (base 10) capacity. Microsoft Windows and other programs, such as FDISK, use the binary (base 2) numbering system. In decimal notation, one megabyte (MB) is equal to 1,000,000 bytes, and one gigabyte (GB) is equal to 1,000,000,000 bytes. In the binary numbering system, one megabyte is equal to 1,048,576 bytes, and one gigabyte is equal to 1,073,741,824 bytes. Because of the different measuring systems, you may see a difference between the size reported by Microsoft Windows and the size advertised. The storage capacity of the hard disk drive is as advertised. Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the Computer window because it shows information about one partition on the hard disk drive at a time. One of the partitions contains the system recovery information. 14