HP Omni 27-1000 HP Limited Warranty and Support Guide - Refurbished Desktops - Page 13

HP Total Care

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5 If you have not solved the problem, call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S.only), and French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) When you call, please have your product model number, serial number, and date of purchase available. Telephone support is free during your limited warranty period. HP Total Care HP Total Care provides fast, friendly, and effective expert advice for all your HP products. If you have a question or if a problem arises, we offer extensive service and support options available 24/7 to better handle your needs. Go to your computer's Help and Support Center for fast resolutions. For more information about service and support options, both in- and out-of-warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? • The Help and Support Center or other support tools on your product did not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Customer Care Web support site or to chat with qualified online support specialists. • There is obvious damage or a mechanical breakdown with your product, and it does not work. HP-trained technicians are available 24/7 in English, Spanish (U.S. only), and French (Canada only) via telephone to provide expert assistance. HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) NOTE: Support options, availability and hours vary by product, country/region, and language and are subject to change. U.S. and Canada This warranty supersedes any warranty terms, which may be found in any printed or online documentation contained in the HP packaging or on your system. HP Total Care Out-of-Warranty Support Options Even after your warranty has ended, HP can still provide you with service and support options. • Visa and MasterCard holders in the United States or callers from Canada, call: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) • 1 time technical support, $49.99* USD (Can $39.99*) per call • 1 year unlimited technical support $99* USD (Can $69.99*) *Prices are subject to change without notice and may vary based on your product. Fees are charged to your Visa or MasterCard. 11

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5
If you have not solved the problem, call HP Customer Care, toll-free, by phone, 24 hours a day,
seven days a week in English, Spanish (U.S.only), and French (Canada only) at:
HP:
1-800-474-6836
(800-HP-invent)
Compaq:
1-800-652-6672
(800-OK-Compaq)
When you call, please have your product model number, serial number, and date of purchase
available. Telephone support is free during your limited warranty period.
HP Total Care
HP Total Care provides fast, friendly, and effective expert advice for all your HP products. If you have
a question or if a problem arises, we offer extensive service and support options available 24/7 to
better handle your needs. Go to your computer’s Help and Support Center for fast resolutions. For
more information about service and support options, both in- and out-of-warranty, visit:
Or
(Canada)
When Should I Contact HP Total Care Support and Services?
•
The Help and Support Center or other support tools on your product did not identify or help solve
your problem.
•
You either do not have Internet access or cannot connect to the Internet to use the HP Customer
Care Web support site or to chat with qualified online support specialists.
•
There is obvious damage or a mechanical breakdown with your product, and it does not work.
HP-trained technicians are available 24/7 in English, Spanish (U.S. only), and French (Canada only)
via telephone to provide expert assistance.
HP:
1-800-474-6836
(800-HP-invent)
Compaq:
1-800-652-6672
(800-OK-Compaq)
NOTE:
Support options, availability and hours vary by product, country/region, and language and
are subject to change.
U.S. and Canada
This warranty supersedes any warranty terms, which may be found in any printed or online
documentation contained in the HP packaging or on your system.
HP Total Care Out-of-Warranty Support Options
Even after your warranty has ended, HP can still provide you with service and support options.
•
Visa and MasterCard holders in the United States or callers from Canada, call:
HP:
1-800-474-6836
(800-HP-invent)
Compaq:
1-800-652-6672
(800-OK-Compaq)
•
1 time technical support, $49.99* USD (Can $39.99*) per call
•
1 year unlimited technical support $99* USD (Can $69.99*)
*Prices are subject to change without notice and may vary based on your product.
Fees are charged to your Visa or MasterCard.