HP Omni 27-1015t HP Limited Warranty and Support Guide - 2 Year Warranty - Page 10

FOR PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT) EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. HP's only warranty obligations with respect to software distributed by HP under the HP brand name are set forth in the applicable end-user license or program license agreement provided with that software. If the removable media on which HP distributes the software proves to be defective in materials or workmanship within one (1) year of purchase, your sole remedy shall be to return the removable media to HP for replacement. For blank tape removable media, refer to the following Web site: http://h20000.www2.hp.com/bizsupport/ TechSupport/Document.jsp?objectID=lpg50101 It is your responsibility to contact non-HP manufacturers or suppliers for their warranty support. Software Technical Support Software technical support for your HP software, HP preinstalled third-party software, and third-party software purchased from HP is available from HP via multiple contact methods, including electronic media and telephone, for one year from date of purchase. See "Contacting HP" for online resources and telephone support. Any exceptions to this will be specified in your End-User License Agreement (EULA). Software technical support includes assistance with: • Installation, reinstallation questions and software update information. • Setting up and configuring software. • Troubleshooting to determine system or software usage problems. • Basic steps of using non-HP software; advanced feature support for HP software. Software technical support does NOT include assistance with: • Non-HP software that doesn't ship with computing product. • Installing HP software on non-HP computing products. • System optimization and customization. • Non-PC-based network configuration. • Advanced feature usage on non-HP software. Contacting HP If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, you can receive support by doing the following: Locate your nearest HP Support location via the Web at: http://www.hp.com/support Contact your authorized HP dealer or authorized service provider, and be sure to have the following information available before you call: • Product serial number, model name, and model number • Applicable error messages • Add-on options • Operating system • Third-party hardware or software • Detailed questions How to Check Warranty and Support Entitlement Please check http://www.hp.com/support for warranty, service and support and product information updates. 8